Customers Get Icy Over Anything

, , , , , | Right | January 23, 2019

(I am another customer in line behind this… interesting customer at a popular coffee shop.)

Customer: “Hi, I’d like a tall mocha and the lemon pound cake.”

Barista: “Okay, so, I’ve got one tall mocha and the iced lemon pound cake! Can I get you anything else?”

Customer: “No! No! No! I don’t want my lemon pound cake served on ice! I just want it regular, out of the case here!”

Barista: “Oh, I’m sorry, ma’am, I must have not said it right; the lemon pound cake has a thin icing on it, and it’s officially called ‘iced lemon pound cake.’ It’s not served over ice or anything.”

Customer: “Well, you should change the f****** name! It’s misleading! I haven’t had my coffee yet, and neither has anyone else here! How can we be expected to know that?!”

Barista: “I’m so sorry, ma’am, I understand what you’re saying. Sadly, I don’t have control over the names of our products, since that is decided by corporate.”

Customer: “That’s not my f****** problem! I deserve it free now!”

Barista: “I’m sorry, ma’am, I can’t do that.”

Customer: “F*** you, then!”

Bitter About The Caramel, Part 2

, , , , | Right | January 20, 2019

A woman ordered a hot chocolate, and while I was making it, she asked for extra whipped cream and extra caramel topping — not an odd or hard request.

I handed it to her and she looked at me sharply, asking if I put chocolate in it — she watched me put the chocolate in — because it only tasted like milk and caramel.

Maybe that’s because she had me put half the caramel bottle on her drink. Half a bottle. I’m not exaggerating. She then proceeded to scrape off the whipped cream and flick it over the counter into the barista sink, and then she demanded more chocolate. After I gave her more, she asked for a heap of whipped cream and extra caramel syrup.

Related:
Bitter About The Caramel

This Is Why Charities Can’t Do Nice Things

, , , , | Right | January 18, 2019

(I work for a coffee chain, and we regularly donate a large coffee carafe to local schools for events if the event is non-profit, and reserved ahead of time. One particular customer comes into the store asking for the carafe donation, which we gladly agree to, on the provision that she call again a week before the event so we can ensure she gets the coffee. She is delighted and leaves, and we don’t hear from her again for a full month. Then, out of the blue, she calls my boss.)

Customer: “Hi! My event is tonight, and I’m going to need the coffee donations.”

Boss: “Okay, but with such short notice, it might not be ready until after six pm.”

Customer: “But the event starts at seven!”

(My boss talks her off the hysterical ledge she has quickly reached and finalizes the details.)

Customer: “Oh, thank you so much! This will be great! So, we’ll just need them every night this week for the whole week, and it’ll be good.”

(She had mentioned one night only, and now was insisting on a week. Keep in mind this is something FREE that we are doing. My boss freaked and insisted that we needed them back the next day, as we had a corporate event at the end of the week. After much cajoling, the customer promised, slightly upset, and hung up. The next evening she called back, and reported that she wouldn’t be returning them until the following Monday, as she was “too busy.” No one was pleased.)

Doesn’t Understand The Custom Part Of Customer, Part 12

, , , , , , | Right | January 18, 2019

(The coffee shop I work at is not full service. This means that when we finish making your drink for, we set it on the counter and it’s your responsibility to retrieve it. Most of the time, customers don’t mind waiting for their drink and stand off to the side while they wait. The only time we come to your table is if you ordered food — we bring it out when it’s ready. A woman comes in and orders latte. Before I can charge her for the coffee, she realizes she’s forgotten her wallet and goes out to her car. In the meantime, I make her drink and set it on the counter for when she returns. Ten minutes go by and the woman has not returned, so I place her drink on our warmer so it will still be hot when she comes back. Because we’re busy, I forget about the woman until I see her leaning dramatically over the counter, nearly twenty minutes after I first took her order.)

Customer: *agitated and hanging over the counter* “Excuse me! Is my coffee done yet?!”

Me: “Oh! Yes, ma’am. I thought you ran out to your car, so I’ve been keeping it warm for you.”

Customer: *scoffs at me and looks at me like I’m stupid* “Umm, no. I’ve been sitting and waiting this entire time. I was going to pay you when you brought it out.”

(She then proceeded to go on about how I should have known she was sitting down and how I need to pay better attention. Turns out she’s a regular customer I hadn’t met before, and she always tries to get people to bring her drinks out to her without paying for them first.)

Related:
Doesn’t Understand The Custom Part Of Customer, Part 11
Doesn’t Understand The Custom Part Of Customer, Part 10
Doesn’t Understand The Custom Part Of Customer, Part 9

This Place Is Filled To The Brim With Idiots

, , , | Right | January 17, 2019

(I work at a small coffee bar. I usually keep the cream in the fridge behind the counter to save on waste. Every time someone orders a drink that doesn’t come with milk, I ask if they want room for cream.)

Me: “Hi! What can I get for you?”

Customer #1: “Small black coffee, please.”

Me: “Do you want room for cream in that?”

Customer #1: “No, thanks.”

(Another customer comes up to the counter. They seemingly know each other.)

Me: *to [Customer #1]* “How are you paying?”

Customer #2: “I got it.”

Me: “All right. Can I get you anything, ma’am?”

Customer #2: “A small latte, please.”

(She pays for both drinks and I go fill the first cup with coffee, almost full because he said no room.)

Me: “Here’s a small coffee.”

([Customer #2] takes the cup, and I start making the latte.)

Customer #2: “Excuse me? Can you pour a little bit of this out?”

Me: “Sure.”

(I dump some of the coffee out, thinking maybe [Customer #1] wants to put sugar or something in the coffee. I hand the cup back and start making the other drink again.)

Customer #1: “Can I get some cream, please?”

Me: “…?”

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