As Refreshing As A Cold Brew!

, , , , , | Right | September 7, 2020

It’s Labor Day, and we have shortened hours because of it, so we have a sign on the door that reads, “Hours: 7-5.” I work at a store that occasionally does a happy hour in the afternoon with half-off or two-for-one drinks. A couple comes in at about three pm and we have this interaction.

Woman: “Are you having a happy hour today?”

Me: “Oh, no. There’s one on Friday, though!”

Woman: *Getting angry* “Well, why does your sign say there’s a happy hour from five to seven?”

Me: “Oh, those are our hours for the day! From seven am to five pm.”

Woman: “Well, that’s false advertising.”

Me: “I’m sorry for the misunderstanding. What can I get for you?”

Woman: “I want [very complex $15 dollar drink], and I’m not going to pay for it because of the false advertising you have.”

Me: “Ma’am, I’m sorry, but I can’t do that. I apologize, but that’s not an offer today, and even if it was, I could only give you half off.”

Woman: *Rolling her eyes* “Fine, but I want your largest cold brew with no water and no ice, and I have a coupon for it.”

I know we’re running low on cold brew and if I make that we’ll have no cold brew until tomorrow evening.

Me: “All right, can I see the coupon?”

She shows me her phone with an expired coupon.

Me: “I’m sorry, that’s expired; I can’t use it.”

Woman: “Well, you should honor it anyway! How was I supposed to know?!”

My supervisor comes over.

Supervisor: “Ma’am, I will give you the drink for free today on the condition you stop trying to cheat the cashier out of a free drink; you could have easily gotten it if you were nice to her in the first place.”

My supervisor hands her the drink and aggressively throws the straw down at her. The woman scowls and leaves and motions for her boyfriend to follow, after he didn’t get a drink or even a chance to say anything.

Supervisor: “I have no problems giving free drinks because they’re so overpriced, but if a customer ever tries to cheat you out of one, come to me.”

That was very refreshing, because normally this supervisor can be a bit of a strict policy follower, so it was nice to know that he has my back when we have to break policy!

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Unfiltered Story #207198

, , | Unfiltered | September 7, 2020

(The system at our store changed a little while ago. One of the things that changed is the way we process buying gift cards. We have to swipe the card to activate it before the customer pays for the order. A variation of this encounter has happened countless times since the change.)
Me: Alright we just need to swipe the gift card.
Customer: *Starts to pay with their debit card*
Me: Sorry we need to swipe the gift card first.
Customer: *Continues to try and pay*
Me: *Swipes the gift card myself and lets it process*
Me: Alright so you’re paying with debit?
Customer: I already paid.
Me: Sorry, I had to swipe the gift card first. I just need you to pay for your order.
Customer: But I already paid.
Me: We got a new system and I had to swipe the gift card first.
Customer: Oh…So I have to pay again?
Me: Yes, you just need to pay for the order.
Customer: But I already paid.

Don’t Introduce This Item Around September And Some Won’t Be Able To Function

, , , | Right | September 6, 2020

I’m working at a drive-thru at a popular Canadian coffee shop on a slow day when a customer pulls through. Two of our competitors have already introduced Pumpkin Spiced Lattes to their menu for autumn, but we have not.

Customer: *Shouting* “PUMPKIN. SPICE. LATTE.”

Me: “Sorry, ma’am, we don’t have those.”

Customer: *Pause* “Pumpkin spice latte?”

Me: “Ah… No, sorry.”

She drives away, but not before shouting at the pick-up window.


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H2-Woah, Part 6

, , , | Right | September 6, 2020

I work as a barista in a coffee shop where we got a lot of… odd characters. A guy walks in, uses the restroom, and then looks at the bar with the water dispenser and sugar syrups on it. The following interaction with my coworker occurs:

Customer: *Completely serious* “So, all these syrups, are they for flavoring the water?”

Coworker: “Uh, well, no, they’re sugar. For the coffee.”

Customer: “Oh, okay.” *Pause* “Can you put them in the water?”

Coworker: “I guess so? It would just be sugar water, though.”

Customer: “Oh, okay.”

He picks up a half-and-half container.

Customer: “Is this tea?”

Coworker: “No, that’s cream. For the coffee.”

Customer: “Oh, okay.” 

The guy waited until my coworker went back into kitchen and then poured some cream into a water cup and tried it. Deciding he liked it, he poured THE WHOLE CONTAINER into his cup, added some syrup, put a sleeve on the (cold) cup, and walked out, saying, “Thanks, dude!”

H2-Woah, Part 5
H2-Woah, Part 4
H2-Woah, Part 3
H2-Woah, Part 2

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Unfiltered Story #207170

, , | Unfiltered | September 6, 2020

Customer orders a grande almond milk flat white.

I’m on bar and it’s morning rush. I make her drink and fill it 1/4″ to the top per company policy.

She’s watching and tells me that I didn’t fill it up all the way.

I try to add more almond milk to fix it to her standards and it goes everywhere. I make her a second drink and hand it to her.

She rolls her eyes and storms off.

“Have a great day!”