Unfiltered Story #125709

, , , | Unfiltered | November 13, 2018

This lady at Starbucks is yelling “you need to label this can sugar cause I thought it was salt and now I ruined my fries” like this is Starbucks, where did you even get fries from?

One Person’s Outrageous Is Another Person’s Tuesday

, , , , , | Right | November 6, 2018

(I work in a popular chain coffee shop. We are located in a commercial area very popular with tourists and near several hotels, so we tend to be very busy, especially on weekend mornings. On this particular morning, we’ve received a higher than normal number of mobile orders and are a bit backed up. Most customers are understanding, but one woman who is standing with a friend near a regular customer of ours is clearly unhappy.)

Customer: “Oh, my God! I have never had to wait this long for a mobile order! I’m shocked!”

(The regular customer shoots her a dirty look but says nothing.)

Customer: “This is outrageous. I don’t believe this.”

(She continues complaining to her friend, the regular customer, and anyone else in earshot. No one answers her. Meanwhile, I finish making the regular’s drink and hand it to her.)

Me: “Here you go. Sorry about the extra wait!”

Regular: “It’s not a problem. Thanks!” *to the complaining customer* “You know that there are people that are dying, right? If waiting five minutes for your coffee is the worst thing that happens to you today, I’d call that a win.”

(The regular customer left and several people who were close enough to hear what she said snickered a little, including the complaining customer’s friend. The complaining customer was silent until she got her drink and left. I love my regulars.)

Making An Oat-Meal Out Of It

, , , , , | Right | November 4, 2018

(I’m the customer here, and I am not proud of this. Every day I get these little bagel balls, kind of like donut holes, but filled with cream cheese. They’re delicious. I decide to change it up.)

Cashier #1: “Hi, [My Name]! Are you getting your bagels?”

Me: “No, I’m going to change it up today. Can I please get a chocolate and caramelized banana oatmeal?”

Cashier #1: “Sure thing!”

Cashier #2: “Nope, you can’t have that!”

Me: “But it looks yummy.”

Cashier #1: “She can have it if she wants it!”

Cashier #2: “Nope, she’s allergic to nuts; I’m not doing 911 again.”

Me: “Hey, I was fine with my Epipen; y’all are the ones that called 911! But yeah, no nuts. Can I have the blueberry one, then?”

Barista: *yelling over the noise* “NO! YOU DON’T EVEN LIKE OATMEAL!”

My Husband: “He’s right; you don’t! Why are you ordering it if you don’t like it?! Jesus, you’re holding up the line!”

Me: “Oh, yeah, I don’t. It has chocolate and looked yummy!”


Cashier #1: “Would you like your bagels?”

Me: *sheepishly* “Yes, please.”

(While we are waiting for our drinks at the side counter…)

My Husband: “Wait. How does he know you don’t like oatmeal?!”

Barista: “We’ve already done this song and dance a few times now.”

Going To Be A Long Grande Day

, , , | Right | October 28, 2018

(It’s 5:30 am on a regular weekday, and the first customer to come through my drive-thru is in a beat-up, old, red truck. He orders black coffee — a grande — and that’s it. Or so I thought.)

Me: “Good morning and welcome to [Coffee Shop]. What can I get for you today?!”

(I’m in a good mood despite the hour.)

Customer: “Black coffee.”

Me: “Okay, a black regular coffee. What size can I get for you?”

Customer: “Medium.”

Me: “Okay, that’s a grande black coffee. Just making sure, would you like any sweetener?”

Customer: “No, thanks!”

Me: “Great! The total is $2.15 Please pull forward to the window!”

(It’s an easy order. I quickly prepare it myself, as is customary for running a register in a drive-thru at this hour. I should note that prior to opening the drive-thru, it’s customary to put out POS items like ground coffee and mugs that have velcro or tape on the bottom that adheres to the shelf on the driver’s side of the window. We also place a tip box out there. The customer pulls up and sits outside the window.)

Me: *opens window* “Good morning! I have your coffee ready. The total is $2.15 Thanks!”

Customer: “Why do they put all this f****** garbage out here on the window? Where the f*** is my coffee?”

Me: “Um… We put that out there in case anyone is interested in whole-bean coffee or mugs.”

Customer: “I don’t f****** care. Give me my f****** coffee, f***er!”

Me: “I told you I have your coffee ready, sir. Cash or card?”

Customer: “Just give me my f****** coffee!”

Me: “You need to pay first.”

Customer: “Fine, f***er!”

(I take his five-dollar bill and hand him the change and his coffee.)

Customer: “F*** this place!”

(It’s only 5:35 am at this point.)

Me: “What just happened?”

How Dare Thermodynamics Happen!

, , , | Right | October 11, 2018

(I work as a barista in a popular coffee shop with multiple locations in the city. During a quiet time of day, a woman peers at the menu for a moment and then approaches the counter.)

Me: “Hi there! What I can I get started for you today?”

Customer: *just stares at me*

Me: “Would you like a minute to decide?”

Customer: “Oh! You’re not the girl who served me last night!”

Me: “Well, if it was after a certain time, then no, as my shift was done in the afternoon.”

(I am thinking that even if I did serve her yesterday, am I supposed to be telepathic and automatically know what she wants today?)

Customer: “Well, the barista in last night didn’t know what she was doing and made my drink taste awful! I’d like to make a complaint about her!”

Me: “Okay, I can be sure to let someone know.” *grabbing the schedule from the night before next to the register* “Can you describe her to me, please?”

Customer: “Well, she’s a blonde girl. She looks like you, but blonder.”

(I’m a black-haired girl, nowhere near blonde, and actually we have no blonde females working at our location.)

Me: “Um, well, according to our schedule, we actually had a team of males in last night. No ladies. Are you sure you weren’t at [Other Location Nearby], instead?”

Customer: “No, it was here. I remember.”

Me: “Well, all I can say is that we have a guarantee that if you take a sip and you don’t like your drink, bring it to the counter and we’ll either remake it for you or make you something different. At this point, I can let our manager know you were not happy with the drink, and we’ll let our baristas know that they should be more diligent with the recipes. Does that sound fine to you?”

Customer: “Yes, that sounds good. Now, can I get [four of our biggest, most expensive drinks]?”

Me: “Sure!” *rings her up*

Customer: “Wait, you’re charging me for my drinks? They should be free! My coffee last night was awful and it was your fault!”

Me: *inwardly sighing* “I’m sorry, but if you didn’t make a complaint at the time you received the coffee, then how are we to know you were dissatisfied with your drink? We can’t refund you or remake a drink you consumed almost twenty-four hours ago.”

Customer: “But it was too hot to drink right away, so I drove home with it! By the time I got home, the store was closed and I couldn’t call to make a complaint!”

Me: “Fair enough. Do you have a receipt for your drink, or perhaps the empty cup? Something to show proof of purchase?”

Customer: “No, I didn’t get a receipt, and the coffee was ice cold when I got in so I just chucked the entire thing in the garbage.”

Me: *flabbergasted* “Ma’am, maybe the coffee was bad because you allowed it to get cold before drinking it? Either way, I’m afraid your coffee today cannot be on the house as we have no proof you actually bought anything from us in the first place, and if you did, we could only comp the same drink order, not all four. Now, if you would like your drinks, it will cost you [full amount]!”

Customer: “You’re just trying to screw me over! I’m never coming back here!” *stomps off*

Me: “We can only hope…”

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