Taking A Spill

, , , | Right | February 8, 2019

(I work at a specialty coffee shop that does not have an automatic espresso machine, and only has one machine as it’s a small place. It takes about a minute per drink to pull your grinds, tamp it, load it up, steam the milk, and pour. It can take even longer if someone gets extra shots, the pull looks like it’s going to taste bad, we give a person fancy latte art, etc. This day is particularly busy and most people understand it is going to be a bit of a wait, but not all of them. We have a nonstop string of drink tickets, usually six to ten tickets up at a time, and some of those tickets have a couple of drinks each. Right in the middle of this, a woman comes in and places her order, and stands directly in the way of the drink hand-off area. I make a couple of drinks for people that came before her.)

Customer: “Is that mine?”

Me: “No, ma’am. Your drink is still about eight or nine drinks away. It’ll be another ten minutes before you’re up, if you want to have a seat.”

(She doesn’t sit down; she continues to stand there blocking traffic. I make another ticket’s drinks.)

Customer: “Is that mine?”

Me: “No, yours is still a bit away; I’ll call your name when it’s up.”

(She continued this a few more times, even trying to walk off with other people’s drinks, but I let her know they weren’t hers. FINALLY, we got to her drink. At this point, she was so upset that when she went to grab the drink, she yanked it towards herself and spilled it everywhere. I made her a new one, and she stood there complaining, left, forgot her keys, came back even more upset, and then finally left for good. I thought it was over until I got a call from my manager who said that this woman wanted me to pay for the cleaning of her Dior purse, which she now had to have sent away for cleaning because I spilled the drink on her. I told my manager what happened, and I did not end up paying for the woman’s purse.)

Young People Working These Shifts Are A Steal

, , , , , | Right | February 7, 2019

I work as a supervisor at a coffee shop. One evening a customer called to say that she had left money in the store when she had come in earlier, to the tune of several hundred dollars, which she was apparently carrying around in cash, but could not afford to lose. I dutifully searched the entire store and could not find anything and told her, “Sorry, it just isn’t here.”

I thought that would be the end of it, but she proceeded to come in person shortly thereafter to repeat how desperately she needed that money found and make me search the entire store again. When I again could not locate her money, she repeatedly insinuated that we must have stolen it, since “we don’t make very much here”– her words. She demanded to see the camera footage, and was told no — we can’t even watch the footage ourselves at the store — and finally left in a huff, still apparently certain that we had stolen her money since we’re all just shifty, young, and poor. The whole episode took at least an hour, while we were trying to complete all our closing tasks.

Hey, she was right about one thing: I don’t make very much. But I also don’t lose it all by carrying it around in cash and leaving it somewhere, so guess I came out on top there.

Unfiltered Story #138472

, | Unfiltered | January 31, 2019

(I work at my dad’s coffee shop, and my dad has made a rule that if anyone comes in or calls on the phone and asks to speak with him, we are to take their contact information and have him get in touch with them rather than interrupting him when he is working. He’s not the manager.

I am working when a young man walks up to the counter. My dad comes up and stands a couple of yards in front of the counter, behind the customer, facing away and doing something on his phone.)

Customer: Hi, is [owner] here?

Me: No, not right now.

Customer: Well, I’m a REALLY good friend of the family, and he was going to leave a job application for me?

Me: (I’ve never seen this guy before, and we don’t have any applications in right now) Oh, okay, well what is your name and number?

(He gives me the information to me and then turns around and walks right by my dad without a second glance. Turns out he was a relative of an acquaintance of my dad’s.)

We Have A Large Problem

, , , | Working | January 29, 2019

Barista: “Okay, and which size would you like?”

Me: “Uh… the larger one, please.”

Barista: “Ugh, we don’t have a larger one, we only have small and medium. Why can’t anyone understand that?!”

Me: “…”

Getting All Misto-Eyed At Their Ignorance

, , , | Right | January 25, 2019

(I work at a coffee shop known for their tendency to take unheard of amounts of abuse from customers. Their motto is “the customer is ALWAYS right,” even when they’re very, very wrong. A serious-looking man in business attire comes in and approaches my till.)

Customer: “I’d like a grande Americano misto with no water.”

(For those who don’t know, an Americano is espresso shots and water. An Americano misto is espresso shots with half water and half steamed milk.)

Me: “Oh! I think you mean a latte. Lattes are espresso with just milk and Americano mistos are espresso with half water and half steamed milk.”

Customer: “No. Lattes only have two shots of espresso. I want an Americano misto with no water. It has three shots.”

Me: “Okay, so that would be a triple grande latte.”

Customer: “Are you deaf? I want an Americano misto with no water. Just f****** do your job and make what I ordered.”

Me: “Okay, one triple grande latte.”

Customer: “No! I’m not paying for a latte! I didn’t order a latte! This happens every time! This is why you work here, because you’re too stupid to get a real job!”

Me: “Misto means ‘mixed.’ As in water mixed with milk. You want a latte, which is just espresso and milk. I can’t charge you for an Americano because your drink is using literally double the amount of milk that would be required for an Americano misto.”

Customer: “Listen, little girl, I want three espresso shots. That makes it an Americano misto. I’m not paying for a latte.”

Me: “Actually, water would make it an Americano misto. So you can either pay for a latte or I can make you an Americano misto. With water.”

Customer: “It has three shots! IT’S NOT A F****** LATTE BECAUSE IT HAS THREE SHOTS!”

Me: “So adding an extra shot of espresso to a latte transforms it into an Americano misto?”

Customer: “F*** YOU! GIVE ME MY DRINK!”

Me: “Certainly. That’ll be $5.25 please.”


Me: “Okay. I’ll charge you for an Americano misto. But I have to charge you for the extra milk. So that will be $5.25 please.”

(Obviously seeing he wasn’t going to win, he threw a gift card at my chest. It bounced off me and landed on the counter. I swiped it and handed it back, and then moved to the bar to make his drink. When it was done I placed it on the end of the bar and called out, “triple grande latte!” The man came to collect his drink, looked me square in the face, and yelled, “It’s a f****** Americano misto!”)

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