Take The Advice Of The Hire Power

, , , , | Right | September 24, 2017

(I am working at a coffee shop, and this is my first time using the cash register. I am pretty fast for someone who is new, but still slow overall. Thankfully, there are only three people in line at most, so there is never a wait longer than three minutes.)

Me: “Hello! How may I help you?”

Customer: “Finally! This took forever.”

Me: “I’m sorry for the delay; I’m new here, and this is my first day on cash register.”

Customer: “There are always new people here. They need to stop hiring so many new people.”

Me: “We have had a lot of people leave recently.”

Customer: “It doesn’t matter!”

Me: “So… they shouldn’t hire employees?”

Customer: “…”

Restroom Results In A Rest From Service

, , , , , | Working | September 21, 2017

(My sister-in-law speaks English as a second language; communication is a challenge in most situations for her, and today is no different. My sister-in-law, my grandmother, and I go out for coffee before dropping her off at work.)

Cashier: “What would you like?”

Sister-In-Law: “Iced mocha.” *points to the both of us* “Them with me.”

Me: “Grande peppermint mocha.”

Grandmother: “Apple fritter, please. Where is the restroom?”

Cashier: “Around the corner.”

(When we get our orders, mine is fine, but not only have they misspell my sister-in-law’s name, but they have given her a hot mocha, and they have completely missed my grandmother’s order. I go up with my sister-in-law to help her talk to the cashier.)

Me: “She asked for an iced mocha and she got a hot one, and my grandmother’s apple fritter is missing.”

Cashier: “Oh, I heard her ask where the bathroom was and I forgot about it.”

Me: “Can we get the iced mocha and the apple fritter?”

Cashier: “Oh, I won’t do anything, since you got what you paid for.”

Me: “But you put it in wrong! Can you at least get a manager to void the transaction and re-take the order?”

Cashier: “Nope.”

(We were shocked that she wouldn’t do anything and neither would the manager. We had to get my sister-in-law to work, so she drank the coffee as it was, and my grandmother ate when we got back home. We are still waiting to hear back from corporate.)

Unfiltered Story #95372

, , | Unfiltered | September 20, 2017

(My name is Clara, and I order a latte from a busy coffee shop. I wait at the pickup station for about five minutes.)

Barista: “I have a latte for Clara.”

(I reach for the cup. Another customer, who had been in line behind me, shoves me out of the way.)

Other Customer: “She said CLARA. It’s a latte for CLARA. Did you hear her? God.”

(She takes the drink and leaves. I stand, baffled, deciding what to do.)

Barista: “I have another latte for the other Clara.”

Me: “How odd, I thought there would only be one!”

Everyone Should Speak Vodka

, , , , | Working | September 15, 2017

(We’ve been out of a product all day, and I inform my coworker over the headset that I have just finished making some more.)

Coworker: “You said we’ve got cold brew again?”

Me: “Si.”

Coworker: “I don’t speak Taco.”

Me: “Oui.”

Coworker: “I don’t speak Croissant.”

Me: “Da.”

Coworker: “I don’t speak Vodka.”

Me: “Get out.”

You Wanna Get Hazelnuts? Then Let’s Get Hazel-Nuts!

, , , , , | Friendly | September 14, 2017

(I’ve had a horribly rough day at work and want one of my favorite drinks, a butterbeer blended ice drink, similar to a frappuccino, from my regular coffee shop. It’s a rarely-purchased item, because it takes a lot of extra syrup shots and costs close to $8, but I figure the day I’ve had is worth the cost.)

Me: *to barista* “Can I get a butterbeer frappe, please?”

Customer: *behind me* “Oooh, what’s that?”

Me: “It’s five shots of hazelnut, four of vanilla, and two of caramel; then you top it with whip cream and caramel sauce. You can do the coffee blend or the vanilla blend; it tastes good either way. But it’s expensive!”

Customer: “Is it on their secret list?”

Me: “No, but a friend of mine who works here made the drink up, and we’ve always come here when we need one.”

(I sit down to wait for my drink, which comes out at the same time as the one for the other customer I’d been talking to earlier. However, when I grab for my drink, I realize it doesn’t have my name on it and start to look around for the other cup.)

Me: “Hey, [Barista], I thought you said mine was ready?”

Barista: “It is… wait, d*** it. I made a point to set that other girl’s drink to the side for her, because she was eyeing yours. She grabbed your cup, didn’t she? D*** it. I’ll make yours up again, sorry.” *glares at the other customer, who is looking smug*

Me: *approaching the customer’s table* “You have my drink.”

Customer: *smiles as she puts her straw in the drink and sips from it* “I don’t think so. I think I got the right one, and yours is on the counter still.” *when she sets it down, I notice my name on it and all the markings which clearly indicates she grabbed the wrong one*

Me: “Your name is [My Name]?”

Customer: “No.”

Me: “Then you got the wrong drink. Maybe you should give it back and get the drink you actually ordered, instead of stealing other people’s drinks.”

Customer: “Oh my God, get over yourself. Just buy yourself another drink.”

(When she raises her drink again, I make a point to smack it so drops out of her hand and falls on the floor.)

Me: “Oops. Seems like you don’t get that drink, either. Yours might still be on the counter, though.”

(She screamed at me for knocking the drink out of her hand, but I was already in such a rage that I walked out without grabbing my drink. My friend called me later about the incident and said that the customer had been kicked out when she threw both her drink and my replacement drink at the barista. I got a card for five free butterbeer frappes from the owner of the place when I called her to apologize for my actions. She said she’d have done the same thing. I did get stuck with mopping the floors as a way of making up for my actions, though.)

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