Same Saram, But Different

, | USA | Working | January 12, 2016

(I’ve stopped at a certain coffee chain to get a much-needed drink before class. The actual ordering of the drink goes smoothly.)

Cashier: “Okay, and can I get a name?”

Me: “Sarah.”

Cashier: “Sam?”

Me: “No, Sarah.”

(When I got my drink, the name written on it was “Saram”.)

Like, Soy Annoying

| Ann Arbor, MI, USA | Right | January 7, 2016

(I am making several drinks during a rush when I hear a loud “HELLO” from behind me, at the register.)

Me: “Just a moment!”

(I hand the drinks to the appropriate customers, and then turn back to the girl standing at the register with an off-putting smile on her face. )

Me: “Hello!”

Customer: “Hi”

Me: “What can I get you?”

Customer: “Just a… mocha… soyyy.”

Me: “All right, anything else for ya?”

(The customer looks at me like I just asked the most obvious question:)

Customer: “Yeaaaah. Do you have anything, like, I dunno, hazelnut?”

Me: “Yes. Today we’re brewing a hazelnut flavored coffee, or I can add hazelnut to an iced coffee, or a latte.”

Customer: “…Anything else?”

Me: “Umm, I can make it frozen, iced, hot… What would you like?”

Customer: “I’m just asking what you have.”

Me: “Okay, we also have a ‘german mocha’ which has caramel, hazelnut, coconut, and mocha! Or—”

Customer: “Just give me a super brewed coffee.”

Me: “All right!”

(I hand her the 24oz cup, ring it up, and hit the button which allows credit card transactions. She’s kind of staring at me blankly.)

Me: “And did you still want the mocha?”

Customer: “I already said that, with soy!”

Me: “Yes, okay, the soy mocha latte. Did you want it hot?”

Customer: “Uh… yeah.” *like I’m a huge idiot*

Me: “And what size?”

Customer: “Super! I already said super! You should know this!”

Me: “I’m sorry. So the super coffee and the soy mocha. That’ll be $7.46. If you just wait one—”

(I had to cancel out the transaction which was currently only going to process $2.22 for the drip coffee, so that I could combine the total and the customer would only have to swipe once. However, she didn’t listen when I asked her to wait one moment, soo….)

Me: “Okay, I’m going to have to ask you to swipe once more for the latte.”

Customer: “WHAT?! I’m not paying twice. I already swiped my card!”

Me: “Yes, but you only paid for the coffee. I tried to tell you.”

Customer: “Why did you do that? Why are you charging me twice. I’m not swiping again.”

Me: “Ma’am, you only paid $2.22. Here is your receipt.”

(The customer glances at it.)

Customer: “I’m going to need my mocha soy! I need it! I’m not swiping again. I ain’t paying twice. You’re going to give me my mocha.”

Me: “You’ll get your mocha if you pay for your mocha.”

(The customer finally swipes her card again. I print out the receipt and just as she starts to yell at me for it I push it towards her. I am met by screaming.)

Customer: “You charged me twice! What did you do! You should have put them together! Give me my money back!”

Me: “Look at the receipts; I did not charge you twice.”

Customer: “Are you going to make my mocha?”

Me: “Yep.”

(I grab a cup, move away from the register and she yells at me “That’s a MOCHA SOY!” I grit my teeth, make it real quick, still take the time to make a pretty looking drink, then hand it back to her. She looks at it, then looks at me.)

Customer: “Did you tamper with my drink?”

Me: “No.”

Customer: “WHAT?! You did, didn’t you?!”

(I’m completely dumbfounded, I was gone about 30 seconds, and you can SEE where I was standing from the register.)

Customer: “I can’t believe you, f***** spitting in my mocha.”

(She finally moves away from the register, leaving me positively fuming with anger.)

If At First You Don’t Succeed, Chai Again

| KY, USA | Working | January 1, 2016

(I stop by the library coffee shop on my way to class one morning. I’m happy to see that I am the only customer.)

Me: “Hi, can I get a chai latte, please?”

Employee #1: “Sorry, we’re actually out of that. We only have chai tea bags and hot water, if you’d like that?”

Me: “Oh, okay. What about your smoothies?”

Employee #1: “So sorry, we should get the stock truck in tomorrow.”

Me: “Oh, well, I guess I’ll just take the hot chai tea, then.”

Employee #1: “Would you like whipped cream on that?”

Me: “…No?”

Employee #2: “Hot chocolate, up!”

(I look around for the other customer before remembering that I was the only one in. Employee #1 is staring at me.)

Employee #1: “You just ordered a hot chocolate.”

Me: “Oh, sorry, no. I actually said “hot chai tea,” but I’ll take the hot chocolate anyway.”

(I take the hot chocolate and sit down.)

Employee #2: “Here’s your tea!”

Me: “Oh… thank you?”

(I take the second drink back to my seat and pick up my wallet to pay for it, confused. I can overhear the employees whispering intently about how I did not pay for the tea, even though I HAD originally paid for a tea, and they had not rung me up for a second drink or told me they were making one.)

Me: “Here’s the money for that hot chocolate I ended up with.”

Employee #1: *with the worst death glare I’ve ever seen* “That’s okay.”

(She refused to take my money, and I quickly left while they employees stared at me like I had just robbed the place. I’m still not sure what happened!)

Espresso On Expresso

| MO, USA | Right | January 1, 2016

(I work for a coffee shop franchise where the goal is to get the customer their drive-thru order in one minute or less, from the time they order at the menu board to handing it out the window.)

Me: “Welcome, what can I get started for you?”

Customer: “Yeah, I just need this drink really fast… Can you just make me a really fast small iced mocha?”

Me: “I sure can. Would you like any extra shots of espresso? It only comes with one.”

Customer: “No, I just need it really fast… Oh, and can I get an extra shot?”

Me: *annoyed because she’s wasting her own time* “Sure thing. I’ll see you at the window.”

Customer: *now at the window* “How much is it?”

(I give her the total, which was something like $4.03. She begins to rummage around in her purse.)

Customer: “I’m sorry. How much was it?”

(I give her the total again.)

Customer: “Oh, okay.” *pulls out her cup-holder of change* “Um, how much was it?”

(I give her the total for the THIRD time.)

Customer: “Awesome!” *hands me $5*

Customer: *as I begin counting her change* “Could you please hurry? I just need my coffee really fast.”

(I am so done at this point. I hand her the drink, which has been sitting next to me for the last 45 seconds because I’ve been waiting on her.)

Customer: “Thanks!” *peels out driving away*

Me: “…Thanks for the tip?”

That’s His Question And He’s Sticky To It

| UK | Working | December 29, 2015

(I used to work in a coffee shop with a sandwich deli. During a particularly sunny summer, the owner tells the manager and me to order some danishes and iced buns and put them in the window. They get hot, sticky and the smell attracts a few striped visitors. The manager is visiting when he sees one.)

Owner: “Why is there a wasp?”

Me: “It can smell the buns.”

Owner: “But why?”

Me: “Ummm…  because wasps like sugar?”

Owner: “But where did it come from?”

Manager: “Outside.”

Owner: “How did it get in?”

Manager: “Through the door.”

Owner: “Why would it fly through the door?”

Me: “Because it can smell the sugar on the buns in the window.”

Owner: *long pause* “But where did it come from?”

Manager & Me: “Outside!”

Owner: “How did it get in here, though?”

(This went on for at least four more repetitions. A month or so later he comes back.)

Owner: “So, do you guys have any problems with flies?”

Me: “No, but there are wasps.”

Owner: “What wasps? From where? How do they get in?”

(I had my tongue in my cheek but he was dead serious. The manager left the room, laughing.)

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