Service Has Room For Improvement

| Portland, OR, USA | Working | November 12, 2015

(I stop by a coffee shop I frequent and notice a new barista is working today. The lady in front of me is ordering a drink with very specific instructions. I don’t hear everything, but I do catch “exactly 116 degrees” and “steamed for x amount of seconds.” Keep in mind, this is a massive coffee chain with shops around the globe, not some independent artisan coffeehouse. The barista writes all this down without complaint and hands it to a coworker to prepare. It’s now my turn to order.)

Me: “Hi, can I get a medium dark roast with room.”

Barista: “…Room?”

Me: “Yeah, as in room for cream.”

Barista: “Uh…” *shakes her head* “Okay… I’m sorry, you want to add cream to this?”

Me: “Yes.”

Barista: “Uh…” *shakes her head again* “Okay…”

Me: “I’m sorry, but is there a problem?”

Barista: “It’s just weird.”

Me: “To put cream in black coffee?”

Barista: *peeved* “It’s just plain weird. But, whatever.”

(The barista prepared my drink. When it was done, instead of calling my name like the employees usually do, she just kinda plopped it on the counter. I put cream in my coffee and left. Luckily, I’ve been able to return to this same store without her being there.)

Only Knows A Bit Of Math

| ON, Canada | Working | November 12, 2015

Employee: “Hi, welcome to [Coffee Shop]. How can I help you?”

Me: “Hi, I would like thirty [Donut Holes], please.”

Manager: *suddenly interrupting* “YOU DO KNOW OUR [DONUT HOLES] ONLY COME IN TEN AND TWENTY PACKS, RIGHT?!”

Me: “You do know that ten plus twenty equals thirty, RIGHT?!”

Manager: “…Fine!”

(Apparently basic math is quite difficult to do!)

Vis A Visa

| Canada | Right | November 9, 2015

(I am the tired and barely attentive customer in this story.)

Employee: “How can I help you today?”

(I proceed to order my coffee.)

Employee: “And what name should I put on the cup?”

Me: “Oh. Uh, Visa.”

(The employee dutifully writes Visa on the cup without another question.)

Employee: “And how will you be paying today?”

Me: “Oh… Yeah… Visa.”

(Apparently I needed that coffee more badly than I realized.)

Not Quite The Cream Of The Crop

| Hillsboro, OR, USA | Right | November 6, 2015

(I’m in line when I hear the drive-thru employees talking about a customer in the drive-thru. She wanted iced coffee, but she wanted it to not be brown.)

Employee #1: “So she doesn’t want coffee?”

Employee #2: “No, she wants coffee, just doesn’t want it to be brown.”

Employee #1: “So more cream?”

Employee #2: “No… she wants light cream, just… doesn’t want it to be brown.”

Failed The Name Game

| TAS, Australia | Right | November 1, 2015

(The coffee shop I work in has loyalty cards that we can scan, which will come up with the customer’s name on the screen. On this particular day, an elderly man in his mid-60s comes in to buy a coffee and then gives me his loyalty card to scan. After I’ve scanned it, I look at the name on the screen…)

Me: “Sir, are you sure this is your card?”

Customer: “Absolutely, why?”

Me: “Well, you just don’t look like a Penelope to me.”

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