The Order To Remake The Drinks Is Coming In Extra Hot!

, , , | Right | May 7, 2020

I’m waiting in line, and it’s abundantly clear that there is only one staff member in the coffee kiosk at the local grocery. She’s doing her absolute best. The customer in front of me is being rather demanding.

Customer: “I need three large specialty drinks, extra hot, and one with an extra shot. AND YOU’D BETTER MAKE IT FAST!”

Barista: “Sure thing!”

The barista hustles off to start drinks while the customer fiddles with the payment and goes to the side and sits down, huffing and rolling her eyes. Eventually, she stands up and leaves the coffee shop area, just as the barista puts the last large specialty drink on the counter. Note that the customer walks directly past her three drinks on the counter. The barista turns to me.

Barista: “And what can I get started for you?”

I order.

Me: “I hope she comes back for her drinks. They won’t be hot for long.”

Barista: “Of course not! And I’m here alone open to close, so I’ll get a kick out of remaking them!”

Me: “I am so sorry.”

The barista made my drink, and that of the lady behind me. The three “extra hot” drinks were still on the counter when I left.

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Another Employee Who Should Sample The Goods More

, , , , , | Working | May 6, 2020

I know this store offers plain cold brew and vanilla bean cold brew, but the vanilla bean drink comes with milk. I love cold brew coffee and vanilla, but on this particular day, I don’t feel like drinking something milky.

Me: “Could I actually just get a regular black cold brew, but then add a shot of vanilla to it?”

Employee: “So, a vanilla cold brew?”

Me: “No, I want black cold brew, but I just want a shot of vanilla syrup added to it.”

Employee: “Oh, sure.”

I pay and a few minutes later a drink comes up for my name, but it is a light tan colour because it has milk in it.

Me: “Is this mine?”

Employee: “Yes.”

Me: “But… I ordered a black cold brew with a shot of vanilla in it.”

Employee: “Yeah, that’s what that is.”

Me: “But it has milk in it.”

Employee: “Yeah, that’s the vanilla bean cold brew.”

Me: “No, I know, but I wanted a black cold brew.”

I just get a confused look from the employee.

Me: “Don’t you guys just have plain vanilla syrup you could add to drinks?”

Employee: “Oh, yeah, I guess I could remake it.”

I understand that these employees just get stuck on autopilot sometimes, but I had hoped asking with a longer description rather than “vanilla cold brew” would snap them out of it. I guess not!

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Unfiltered Story #193839

, , , , | Unfiltered | May 6, 2020

(I was on my way home from a vacation and had a layover in Dallas. My flight out of Dallas hadn’t yet arrived so I went to Starbucks for some tea. I was waiting in line and there was a woman behind me.)

Woman behind me: *taps me on the shoulder* “Excuse me Miss, but I’m running late for my flight, so would you mind terribly if I went in front of you.”
(I had time before my flight so I decided to be nice)
Me: “Sure”
Woman behind me: “Thank you so much.”
(We both ordered and left and I made to my gate with plenty of time. As I was boarding I passed the lady who asked to go in front of me. We were on the same flight and we had plenty of time before the flight when we were at Starbucks.)

A Cold Brew For A Cold Shrew

, , , | Right | April 30, 2020

I’m working the drive-thru at a very busy and popular coffee chain.

Me: “Hello, and thank you for stopping at [Coffee Shop]. My name is [My Name]. How’s your day going so far?”

Customer: “Skinny caramel macchiato. Grande.”

Me: “Of course. If that’s all, your total—”

The microphone cuts off as the woman drives forward. As she pulls up to the window, I greet her as my manager requires us to.

Me: “Hello! Your total is—”

Customer: “For Christ’s sake! Just give me my coffee.”

She shoves the coffee app in my face to pay. I scan it, saying the total as I do, and pass off her coffee.

Me: “There you go. Have a nice day.”

Customer:Ugh. I can’t believe how rude you are.”

Me: “I’m sorry. I didn’t mean to be ru—”

Once again, she cuts me off by driving away.

Coworker: “I honestly don’t know how you kept smiling during all of her s***.”

Me: “Neither do I. I just think of all the free coffee I can have to get me through it.”

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Unfiltered Story #192453

, , | Unfiltered | April 25, 2020

(I work at a very popular coffee shop and two customers, a male and a female come in. This is the exchange between me and the male customer.)

Customer: Hi can I get a double shot on ice with nonfat milk?
Me: Absolutely! Would you like our liquid sweetener in that?
Customer: Is it nonfat?
Me: it’s a liquid sugar so…
Customer: so it’s not nonfat?
Me: No sir.
Customer: Oh if it’s not nonfat then no.