Not Very Closed Minded, Part 21

, | NY, USA | Right | September 22, 2016

(I work at a well-known coffee chain and we are moving from our current store down the road to a larger building. We have been advertising the move for months and told all our customers that we will be closing for one day to move all of our machines, etc. The front door is locked and has multiple signs on it staying that we are closed. In order for us to move machines out easily the side entrance is held open by a garbage can. All the machines and merchandise left in the store are scattered all over the dining area and counters.)

Customer: *approaches front door and pulls on it vigorously multiple times before realizing it is locked and walking around to the side entrance* “Can I have a medium iced coffee with extra cream?”

Manager: “I’m sorry, sir, we are closed today. We are in the middle of moving.” *waves arms around pointing to all the machines and merchandise*

Customer: “So I can’t have my coffee?”

Manager: “No, sir, we are closed and we do not have any coffee made or any machines to brew it.”

Customer: “Well, why doesn’t it say that you are closed anywhere?”

Manager: “With all due respect, sir, there are signs all over the front door and the machines and merchandise are scattered throughout the store.”

Customer: “Oh! I thought that meant only the front door was closed. Have a nice day!”

(We all stood there baffled and still laugh about it to this day! Unfortunately he wasn’t the only customer to come in asking for coffee!)


Be VERY Careful Typing That Into Google

| AZ, USA | Friendly | September 19, 2016

(I am in the middle of a cross-country road trip in my RV, and have been stopping at places with free WiFi in the evenings to take an online continuing education course while I do so. I’ve been sitting in an armchair with my laptop and headphones for about 45 minutes when I notice that a guy about my age is trying to get my attention. I ignore him for a while but he’s distractingly insistent.)

Me: *takes off headphones* “Yes?”

Guy: “Hey, what’re you looking at there?”

Me: *turns laptop around so he can see the screen* “A swollen ferret vulva.”

Guy: “Ew, what the h***?”

Me: “I’m a vet. It’s for science.” *puts headphones back on and goes back to ignoring him*

(The guy left immediately afterwards. Never try to chat up a veterinarian unless you have a strong stomach!)

You’ll Know Her When You See Her

| Portland, OR, USA | Right | September 8, 2016

(We have one lady who is a regular and comes in every morning. I am fairly new to this store, but I’ve seen her in enough to know what she usually gets. She’s a little quirky and surly but has never shown signs of anything beyond normal old-lady crankiness.)

Me: “Oh, hello, Mrs. [Name]! Would you like your usual?”

(She fixes me with a look both terrified and furious.)

Customer: *shouting* “LADY, I have NEVER seen YOU before in my entire life! You stay AWAY from me!”

(She then runs from the store. My manager walks over.)

Manager: “Oh, yeah… so, that one? She doesn’t like knowing that we know.”

The Service Doesn’t Matcha Your Expectations

| Baton Rouge, LA, USA | Working | September 5, 2016

(I am at the mall and decide to stop by the stand for a well-known coffee chain to get a frozen drink. There are three employees: Employee #1 who is rude, Employee #2 who is doing all the work, and Employee #3 who is too lazy to live. Employee #1 takes my order and I move to the bar to wait for my drink.)

Employee #3: “Who had the green tea frappe?

Me: “I did.”

Employee #3: “So, yeah, we don’t have enough matcha powder to make your drink. I mean, there’s some in there, but it’s not enough.”

Me: *thinking I’ll be asked to re-order* “Okay…?”

Employee #3: “We should have another container upstairs in stock. Do you want me to go getu it? You’d have to wait.”

Me: “I’ll wait. Please go get it.”

(He leaves and I’m waiting roughly eight minutes all while Employees #1 and #2 are arguing because the former is speaking to both customers and the latter rudely and can’t seem to comprehend why everyone’s mad at him. Meanwhile, Employee #2 is the only one making drinks as Employee #1 plays with pastries and a long line behind me is forming of unhappy customers.)

Employee #3: *returning* “So, yeah, we don’t have anymore. Do you want what’s already made up?” *it’s just the milk and powder mixture that’s been sitting on the counter uncovered this whole time*

Employee #2: “No, you are not giving her that. [Employee #1]! Go find that powder! *turning to me* “I am so sorry about this. I know it’s there; I don’t care what he says.”

(I’m getting annoyed but am too polite to say anything so I wave it off. Another eight minutes go by and Employee #1 returns with the powder.)

Employee #3: *addressing [Employee #2]* “So, add this to what I already made, or…?”

Employee #2: “DUMP THAT OUT, YOU IDIOT. Start again!”

(My drink finally got made. But all this time, for my inconvenience, I was not offered a discount, a refund, a free cookie, or anything.)

Made A Sweet Chocolate Covenant

| CA, USA | Right | September 1, 2016

(While waiting for my order at the window of a local coffee place, I overhear this conversation:)

Employee: “One large chocolate chip chocolate Frappuccino with chocolate sprinkles and chocolate sauce.”

Woman: “That’s me.”

(I eye her drink with slight judgment.)

Woman: “It’s not for me; it’s for my grown-*ss man child who would rather play Halo all day than get food.”

(The entire store heard this and was laughing for ten minutes. The manager gave her a $10 gift certificate for the comment.)

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