The Manager Is Two-Timing You

| WA, Australia | Working | September 24, 2016

(We have three stations for our counter – two baristas and a third person to work on food and take orders. Our store manager consistently gets in trouble with head office for understaffing us. We have a group meeting:)

Store Manager: “I’m consistently getting complaints about coffees being slow. What do you guys need to go faster?”

Coworker #1: “We need three people.”

Store Manager: “If I give you three people, one person isn’t busy most of the time. It’s a waste of money.”

Coworker #2: “But if we only have two people, any time there’s orders to take, food to prepare, or somebody on break, we slow down massively.”

Store Manager: “I send help when you need it, don’t I?”

(Next shift, it’s just me and Coworker #1.)

Store Manager: “I’m not giving you a third person because you’re not busy enough. [My Name], take our parked drive-thru orders as well.”

(An hour later:)

Store Manager: “Why aren’t you doing quick coffees? This isn’t good enough. I want quick coffees!”

Patiently Aware

| Maryville, TN, USA | Right | September 22, 2016

(I see a customer order a specialty frozen blended drink in the drive-thru and three kid-size ones, with no coffee, for the kids.)

Cashier: “One moment, please. I need to figure out how to key these in and there are several blended drinks in front of yours.”

(It takes a few minutes, but definitely not more than five. The cashier apologizes several times for the wait. The kids are a little restless but nothing unmanageable. Meanwhile the poor cashier hasn’t stopped running herself ragged taking and filling orders. Finally, she starts handing out drinks.)

Cashier: “I am so sorry again for the wait.”

Customer: “Look, I came in during lunch rush, ordered four specialty drinks, and I haven’t seen you stop moving since I pulled up. I’m not gonna yell at you or call to complain and I don’t want anything free. Put my change in your tip jar and relax a bit.”

Cashier: “Thank you.”

Customer: “I worked retail five years. I’ve been there. Have a nice day.”

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Not Very Closed Minded, Part 21

, | NY, USA | Right | September 22, 2016

(I work at a well-known coffee chain and we are moving from our current store down the road to a larger building. We have been advertising the move for months and told all our customers that we will be closing for one day to move all of our machines, etc. The front door is locked and has multiple signs on it staying that we are closed. In order for us to move machines out easily the side entrance is held open by a garbage can. All the machines and merchandise left in the store are scattered all over the dining area and counters.)

Customer: *approaches front door and pulls on it vigorously multiple times before realizing it is locked and walking around to the side entrance* “Can I have a medium iced coffee with extra cream?”

Manager: “I’m sorry, sir, we are closed today. We are in the middle of moving.” *waves arms around pointing to all the machines and merchandise*

Customer: “So I can’t have my coffee?”

Manager: “No, sir, we are closed and we do not have any coffee made or any machines to brew it.”

Customer: “Well, why doesn’t it say that you are closed anywhere?”

Manager: “With all due respect, sir, there are signs all over the front door and the machines and merchandise are scattered throughout the store.”

Customer: “Oh! I thought that meant only the front door was closed. Have a nice day!”

(We all stood there baffled and still laugh about it to this day! Unfortunately he wasn’t the only customer to come in asking for coffee!)

 

Be VERY Careful Typing That Into Google

| AZ, USA | Friendly | September 19, 2016

(I am in the middle of a cross-country road trip in my RV, and have been stopping at places with free WiFi in the evenings to take an online continuing education course while I do so. I’ve been sitting in an armchair with my laptop and headphones for about 45 minutes when I notice that a guy about my age is trying to get my attention. I ignore him for a while but he’s distractingly insistent.)

Me: *takes off headphones* “Yes?”

Guy: “Hey, what’re you looking at there?”

Me: *turns laptop around so he can see the screen* “A swollen ferret vulva.”

Guy: “Ew, what the h***?”

Me: “I’m a vet. It’s for science.” *puts headphones back on and goes back to ignoring him*

(The guy left immediately afterwards. Never try to chat up a veterinarian unless you have a strong stomach!)

You’ll Know Her When You See Her

| Portland, OR, USA | Right | September 8, 2016

(We have one lady who is a regular and comes in every morning. I am fairly new to this store, but I’ve seen her in enough to know what she usually gets. She’s a little quirky and surly but has never shown signs of anything beyond normal old-lady crankiness.)

Me: “Oh, hello, Mrs. [Name]! Would you like your usual?”

(She fixes me with a look both terrified and furious.)

Customer: *shouting* “LADY, I have NEVER seen YOU before in my entire life! You stay AWAY from me!”

(She then runs from the store. My manager walks over.)

Manager: “Oh, yeah… so, that one? She doesn’t like knowing that we know.”

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