Reaching Boiling Point

, , , | Right | November 28, 2018

(I am a very inexperienced barista for a large corporate coffee chain. I do not quite know how to handle difficult customers yet. One day, a very blunt lady asks me for tea.)

Me: “Sure! Would you like green, black, or white tea?”

Customer: “Green tea.”

Me: “No problem! What size would you like?” *shows her the cups*

Customer: *slightly impatient* “The medium.”

Me: “That’ll be $2.36 today. I’ll grab you your tea!” *places tea bags in the cup and pours hot water* “Here you go, miss!” *processes the payment*

Customer: *stares at the tea* “What is that?”

Me: “That’s our standard green tea, miss.”

Customer: “That’s not tea. It looks like marijuana.”

Me: *as I have never seen marijuana in my life, I smile and respond with a very confused tone* “I’m sorry, marijuana? That is our green tea.”

Customer: “I’m not drinking that. It’s disgusting.”

Me: *brings out a sheet with all of our teas listed* “Oh, well, if you’d like, I can grab you a different tea. Here’s a list of all of our current teas.”

Customer: *quickly skims the sheet* “This one. White tea.” *recites the white tea’s description to me* “Give me that.”

Me: “No problem!” *grabs the white tea*

Customer: *stares at the white tea* “What is that? That’s not white tea. It’s pink. That’s strawberry. I hate strawberry!”

Me: *super confused* “Um… that is our white tea. It has a berry flavour to it, so it’s pink because it’s fruity.”

Customer: “How is that white tea?! Ugh!” *grabs the green tea off the counter and stomps away*

Me: *stares at the white tea* “Okay, then. Have a nice day?” *turns to stare at my supervisor who had been listening the entire time* “What just happened?”

Supervisor: *smiles* “Don’t worry about it.”

(To this day, I still don’t understand what really happened.)

Coffee Drinkers Are All Talk And Somebody Else’s Trousers

, , , , | Right | November 27, 2018

(I’m a barista at a very popular coffee chain. Even though we call out drinks with their full description AND customer name, AND the drinks are labeled, people still frequently just grab drinks that are not theirs, only to complain later that we’ve given them the wrong drink. This particular day is very busy and full of customers like that, so after my shift I call my cousin to vent about my day.)

Me: *explains drink problem* “I just do not understand! How do you just walk up, grab a random drink, and assume it’s yours, when it’s clearly not? How do these people even get their pants on in the morning?!”

Cousin: “Apparently they put on someone else’s pants in the morning.”

(She left me near tears with that one; I couldn’t stop laughing.)

Unfiltered Story #127667

, , , | Unfiltered | November 27, 2018

(It’s the weekend of St. Patrick’s Day and there are lots of drunk people around. The coffee shop normally has a public restroom, however during this time of year it gets trashed and very unsanitary.   While waiting in line to get some coffee the following happens to the cashier)

Customer: I’ll have a large latte and can I use the restroom?

Cashier: Sorry it’s out of order.

Customer: I’m paying for something can’t I use it.

Cashier: Sorry still can’t use it. Some left a mess in it and now it’s a health hazard so we had to close it down.

Customer: What if I was a women? Would you let me in then?

Cashier: Still no because it’s a health hazard and we have to follow the health codes.

Customer: I don’t get it! You’re discriminating against me!!

Barista: Thats it you can leave! Refund his drink!

(Later that day a coworker went there and the same cashier asked a person buying a banana if they were buying it just so they can use the restroom)

You Gauge While I Rage

, , , , , , , , | Working | November 26, 2018

Shortly after I graduate from college, I’m working part-time in retail. I apply for a full-time event photographer’s position online and receive a call back. I’ve had several other interviews that didn’t pan out recently, so I quickly agree, despite the location in question being over an hour-and-a-half drive away, when the position listing had said it was more local. They inform me that they have multiple candidates to interview that day, and would like to meet on neutral grounds in a chain coffee shop.

Being a bit paranoid about traffic and not knowing the area well, I arrive early on the day and read in my car while I wait. About five minutes before my appointed time, I head into the coffee shop. The interviewer is clearly in view, with a laptop and large drink in front of her, and a small placard with her name on it like you’d see on someone’s desk in reception.

I walk up to introduce myself, and she points vaguely behind her without even looking up to see who I am, and informs me that there are two interviews ahead of mine, so I’ll have to wait.

A bit annoyed now that I was paranoid about being so early, I sit down. After half an hour, none of the interviews have started, and staff have pointedly come by to wipe my table down twice, so I get up and order a cold drink. After another fifteen minutes, the interviewer calls all three of us to her table and says we’ll just do some of the interview all together, to save time. She waits until we’re seated, turns her laptop around, and a video starts playing.

I can feel the other two candidates deflating next to me as the video plays: the job listing advertised for a professional event photographer for a new company, but is actually just a newly named branch of a well-known yearbook photography company, who has decided to expand into the market of preschools.

The video is all about their ideal candidate:

“Good with kids!” “Cheerful and punctual!” “Willing to go above and beyond!” “No photography experience necessary!”

The more we hear, the worse it gets compared to the original listing, and the more it sounds like a scam. They don’t compensate for driving time. They don’t compensate for set-up time. There’s a fee that acts as a deposit on the equipment that we apparently have to pay before we start. They pay a flat rate per school no matter how many kids, or how much time it takes. So on and so forth.

After we watch the video, we split up again for individual interviews. By the time it’s my turn, I’ve been at the location for roughly two hours, in addition to the drive to get there. By now, I’m considering whether to leave or stick it out. I decide to finish the interview, and do my best throughout, because a full-time position might still be better than my current job, even if it isn’t what I’d expected it to be. I put genuine effort into the interview, though the interviewer seems distracted and keeps looking down at her watch as we talk.

Towards the end of the roughly fifteen-minute interview, she asks if I have any questions, and I give the usual responses:

“What kind of training do they provide if experience isn’t necessary?” “What kind of equipment do they use?” “What is the deposit fee like?” “Are we expected to do retouching, or just straight photos?” “When can I expect to hear back about this interview, and when would I be expected to start if I receive an offer?”

She glosses over most of the questions, but sticks on the last one. Her expression changes entirely and she finally looks me in the face and says, “I don’t know why each of you has asked that. We’re not even hiring for the new school year yet. This was just to gauge the market.”

And suddenly I feel like screaming. I’m pretty sure my face turns bright red from holding in that sudden surge of absolute humiliated rage. I say that’s all I have, thank her for her time, and shake her hand. I then march straight to my car with my portfolio. By the time I leave, rush hour is starting, and the drive home takes two hours. The minute I get in the door, I find the nearest couch cushion, and finally scream into it.

I’ve never received a call about the interview, and even if I had, I think I’d have told them quite politely to shove the offer up their a**es.

Whipping Up Some Harsh Truths

, , , , | Right | November 26, 2018

(I work in a coffee shop that sells blended ice drinks. In order to blend well, we use whole milk, but can use other substitutes; it just might not blend smoothly. If a customer asks for a non-dairy substitute, we are required to ask if they would like whipped cream — which is standard for our blended drinks — in case of a dairy allergy.)

Customer: “Hi, I’d like a medium latte, and… a medium caramel blended coffee. Can you do almond milk with that?”

Me: “Of course! Personally, I would just add a very tiny amount of heavy cream to it. Almond milk tastes good, but it tends to make it chunky, so I find adding a little heavy cream makes it much better.”

Customer: “Umm, I don’t know. I’m getting it for a friend, and she’s very allergic to dairy, so no, thank you.”

Me: “All right, no problem! So, I guess you don’t want the whip on there, either, then.”

Customer: “Oh, no, she can have whipped cream!”

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