Patiently Aware

| Maryville, TN, USA | Awesome Customers

(I see a customer order a specialty frozen blended drink in the drive-thru and three kid-size ones, with no coffee, for the kids.)

Cashier: “One moment, please. I need to figure out how to key these in and there are several blended drinks in front of yours.”

(It takes a few minutes, but definitely not more than five. The cashier apologizes several times for the wait. The kids are a little restless but nothing unmanageable. Meanwhile the poor cashier hasn’t stopped running herself ragged taking and filling orders. Finally, she starts handing out drinks.)

Cashier: “I am so sorry again for the wait.”

Customer: “Look, I came in during lunch rush, ordered four specialty drinks, and I haven’t seen you stop moving since I pulled up. I’m not gonna yell at you or call to complain and I don’t want anything free. Put my change in your tip jar and relax a bit.”

Cashier: “Thank you.”

Customer: “I worked retail five years. I’ve been there. Have a nice day.”


You’ll Know Her When You See Her

| Portland, OR, USA | Bizarre

(We have one lady who is a regular and comes in every morning. I am fairly new to this store, but I’ve seen her in enough to know what she usually gets. She’s a little quirky and surly but has never shown signs of anything beyond normal old-lady crankiness.)

Me: “Oh, hello, Mrs. [Name]! Would you like your usual?”

(She fixes me with a look both terrified and furious.)

Customer: *shouting* “LADY, I have NEVER seen YOU before in my entire life! You stay AWAY from me!”

(She then runs from the store. My manager walks over.)

Manager: “Oh, yeah… so, that one? She doesn’t like knowing that we know.”


Made A Sweet Chocolate Covenant

| CA, USA | Family & Kids, Food & Drink, Popular

(While waiting for my order at the window of a local coffee place, I overhear this conversation:)

Employee: “One large chocolate chip chocolate Frappuccino with chocolate sprinkles and chocolate sauce.”

Woman: “That’s me.”

(I eye her drink with slight judgment.)

Woman: “It’s not for me; it’s for my grown-*ss man child who would rather play Halo all day than get food.”

(The entire store heard this and was laughing for ten minutes. The manager gave her a $10 gift certificate for the comment.)


Scammers Never Take A Holiday

| VA, USA | At The Checkout, Liars & Scammers, Popular

Customer: “Hi, can I get [Popular Holiday Beverage]?”

Me: “I’m sorry, sir, that’s only available during the holiday season. Can I get you something else?”

Customer: “Well, since you’re out of what I want, can I get some of those free drink coupons you give out?”

Me: “No, sir, literally no one has [Popular Holiday Beverage] right now. It’s April.”

Customer: *scanning menu board* “What about [Item he thinks sounds obscure]?”

Me: “It’s available in half pounds right here, sir.”

Customer: “Oh, no, I don’t want that. I just hoped you’d give me some coupons ’cause you probably didn’t have it.”

(After he leaves:)

Coworker: “That’s like ordering a pony at McDonald’s, and demanding free stuff because they don’t have it. What the h***?”


Not A Latte Sense

| Casselton, ND, USA | Food & Drink

Customer: “I want a hazelnut cappuccino.”

Me: “Okay, just to be sure, did you want a latte or a cappuccino? Cappuccinos have less milk and more foam.”

Customer: *usually with a look of pure smugness* “No, I want a cappuccino.”

(I make their drink with all the extra foam. It is served in the same size cups as the lattes.)

Customer: “Excuse me! This was only like two mouthfuls! Why wasn’t my drink full?”

Me: “As I mentioned, cappuccinos are made with less milk and more foam. Lattes, however, are made with the cup filled with steamed milk.”

Customer: “Oh, I wanted a latte.”

Page 2/7912345...Last