Trouble Brewing, Part 7

, | VT, USA | Food & Drink

Customer: “Do you have iced tea?”

Me: “Um, yes, we have lots of kinds of iced tea. Are you looking for a single-serving bottle or for a big bottle?”

Customer: “What? No, I just want iced tea.”

Me: “Um, okay, sure. There are a lot of coolers around the store that hold chilled drinks. You can find some at the other end of this aisle here, or at the other end of this one here, facing the meat and seafood. Or there are big bottles held at room temperature in the juice aisle, or—”

Customer: “No, no. What? I just want some iced tea! Some iced tea, just like you have the iced coffee!” *he gestures to some large self-service carafes which hold strong coffee to be poured over cups of ice*

Me: “Oh, you mean you want it to be brewed in-house? I’m sorry; we don’t sell it that way here.”

Customer: “No, I don’t want it brewed in-house. What?”

Me: “Okay, so you want a bottle of iced tea?”

Customer: “No! I just want to buy a cup of iced tea!”

Me: “Uh, okay… I’m sorry, I’m really trying to understand you, but I’m just not sure what you’re asking for. Sometimes a store sells iced tea in bottles, and they’re packaged somewhere else and then we just sell them. Sometimes a store sells iced tea that they’ve brewed themselves on the premises. We only sell it in bottles that come from outside companies. There’s a cafe down the block that might sell it homemade, if that’s what you want. I can give you direc—”

Customer: “I just find it incredible that you really don’t sell just plain iced tea.”

Me: “Sir, I didn’t say that. We have plenty of iced tea.”

Customer: “I want you to stop looking at me like I’m insane for trying to get some plain iced tea!”

Me: “I’m sorry! I’m just trying to figure out how else a store could possibly sell iced tea. You don’t want it brewed elsewhere and bottled and shipped here, and you don’t want it to be brewed here in the store—”

(At this point my customer turned around and walked away, still looking completely pissed off.)

Related:
Trouble Brewing, Part 6
Trouble Brewing, Part 5
Trouble Brewing, Part 4

A Big Fat Irony

| Denmark, Aarhus | Bad Behavior, Food & Drink, Health & Body

Customer: “Hi, I would like one skinny latte, please. No sugar.”

Me: “I am sorry, ma’am. We don’t have nonfat milk, but I can make you a latte with skimmed milk which only has 0.5% fat.”

Customer: “Ugh, no thanks. That is still too much.”

Me: “Well, I am sorry, ma’am. Is there anything else I can help you with?”

Customer: “Yes, I would like a chocolate cream cake, and can you cut it into pieces so I can eat it in the bus?”

Blow The Lid Off

, | MI, USA | Bizarre, Crazy Requests, Food & Drink

(I am covering drive-thru on my own for a little bit, due to extreme traffic at our front counter. I take a woman’s order, make her drink, and cash her out. When handing the coffee to a customer, I hold it on the top so they can get a grip on the cup itself. It makes it a lot easier for the customer, and it means that our hands don’t touch and cross-contaminate.)

Me: *hands the woman her coffee* “Have a—”

Woman: *glares at me* “You touched the lid. You can never touch my coffee lid.”

(I made her coffee. Which includes putting the lid on, and writing how much cream and sugar I put in it.)

Me: *too puzzled to speak*

Woman: “You can never touch my coffee lid. Now I need a new one. DOMED.”

(I grab her a different lid (my hand touches it, and it doesn’t bother her), and pass it out to her. She tsks at me, and drives off, repeating ‘You don’t ever touch my lid.’ She’s a regular customer, and she does this to everyone.)

His Manliness Is The Cream Of The Crop

| MD, USA | At The Checkout, Awesome Customers, Food & Drink

(I am a customer waiting in line at a coffee shop:)

Server: “Good morning, sir. What can I get you?”

Guy Ahead of Me: *very gruffly* “I don’t know. I hate all these choices. Just gimme a plain, brewed coffee. Black. And don’t put any of that sissy stuff in it. I don’t want flavors or whipped cream or any of that crap.”

Server: *a little taken aback, but polite* “Okay, sir.”

Me: “I’d like a double, tall, non-fat latte and, because I’m secure in my masculinity, add some whipped cream.”

(She gave me a discount.)

No Drink Americano

| BC, Canada | Food & Drink

(I work at a popular ski resort in Canada. We get a lot of American tourists, many very rude and demanding. I am the barista on duty. I do not take customer’s orders, but the layout of the store means that a lot of customers talk to me while I make their drinks. This particular customer has ordered an Americano, which is made with espresso shots and hot water.)

Customer: “What are you doing?”

Me: “I’m making an Americano.”

Customer: “Is that for me?”

Me: “I’m not sure; I didn’t take your order. Is your name John?”

Customer: “Yes, but I ordered coffee, not whatever this is.”

Me: “The order slip says you ordered an Americano. That’s what this drink is, sir.”

Customer: “You Canadians have a really stupid way of making coffee. I have been all over the world and I have never seen coffee made like this before.”

Me: “Actually, sir, Americanos are not Canadian. They were invented by Italians, for Americans who didn’t like traditional Italian espresso and had to have it diluted with water.”

Customer: “Hmph!” *takes his drink and walks away*

Page 11/79First...910111213...Last