Lactose Intolerance Versus Lactose Ignorance

| Orillia, ON, Canada | Crazy Requests, Extra Stupid, Food & Drink, Health & Body

(This happens to my coworker who is taking orders and doing cash on drive-thru window.)

Customer: *over speaker box* “You made my tea wrong! I want an extra large steeped tea with two milk and two sugar.”

Coworker: “I am very sorry about that. Come on up to the window and we will have that ready for you.”

(When the customer arrives she thrusts the tea at my coworker who accepts it.)

Customer: “You are not allowed to take garbage through the window. You should be ashamed of yourself!”

(It is our policy not to accept trash if people try to hand it to us but often if a customer hands an improperly prepared beverage back we check the mark on the lid to see what was wrong.)

Coworker: “Oh. I am sorry about that.” *hands her the new drink*

Customer: *reading notices on the window* “You should have a sign on the window saying that you cannot take people’s trash!”

Coworker: “Sorry, we can only post notices approved by head office.”

Customer: “You should have an allergy warning for lactose! Your products contain lactose! You need to warn people!”

Coworker: “Um… sorry?”

Customer: “IT IS NOT ME THAT YOU SHOULD BE APOLOGIZING TO!” *drives off*

Stunned Coworker: *to me* “Didn’t she have milk in her tea?”

Me: “Yeah. Apparently we now need to warn people that the milk or cream that they add to their drinks may contain lactose.”

(The next customer arrives at the window.)

Customer #2: “Did you just get yelled at?”

Coworker: “Yeah. She was mad that we didn’t have sign saying that some of our products may contain lactose.”

Customer #2: *stunned* “Are you serious?”

Coworker: *nods*

Customer: “What the f***? I’m lactose intolerant and I don’t need a bloody sign to tell me that!”

Me: “I am lactose intolerant, too.”

Customer: “And we know god d*** well that milk and cream have lactose! We just don’t order it! Who the h*** needs a sign to tell them that!”

Coworker: “Apparently she did because she ordered milk in her tea.”

No Sugar-Coating That Attitude

| Saskatoon, SK, Canada | At The Checkout, Bad Behavior, Food & Drink

(I work at an international coffee shop, and I get a lot of customers that are used to a certain Canadian coffee chain.)

Customer: “I’ll just have a medium double-double.”

Me: “Sure! The cream and sugar are actually just behind you, sir, so I’ll just leave lots of room in the coffee cup and you can add as much as you like.”

Customer: “You mean I have to do your job for you?!”

A-Salted By The Odd Request

| NY, USA | Bad Behavior, Food & Drink

(After getting his coffee and some food, a customer approaches the counter.)

Customer: “Do you have any salt?”

Me: *checking to see if I heard him correctly* “Salt?”

Customer: *enunciating every syllable like I’m an idiot* “Sodium chloride, do you have it?”

Me: “I’m sorry, sir, but we don’t.”

Customer: “F***ing h***!”

(He then proceeds to ask two of my coworkers the same question, receiving the same response and swearing at them as well. Fortunately he didn’t start anything but I informed the manager we need to buy some, if only to spread it outside the door and keep him away.)