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A Bad Reaction To The Question

| USA | Family & Kids, Food & Drink, Health & Body

(One of the most common substitutions I do is swapping out dairy for soy milk. Most of the time it’s just a taste preference, but it can also be because of allergy. The customer here is about ten or eleven, with a number of other kids around.)

Girl: “…and can I have my milkshake with soy milk? I’m very allergic to dairy.”

Me: “Sure, that’s not a problem. We even have a separate blender, okay?”

Girl: “Oh, good, thanks!”

(A minute later, as I’m handing off her drink:)

Girl: “Wait, can I get whipped cream on mine?”

Me: “Sorry, I— You said you have a dairy allergy? The whipped cream is made from milk.”

Girl: “No, it’s not! It’s whipped CREAM, not milk!”

Me: *thinking quickly* “Is your mom or dad here with you?”

Girl: “Yeah, why?”

Me: “If they say it’s okay, I’ll put whipped cream on your milkshake.”

(A few minutes later, with her mother:)

Girl’s Mom: “Why would you embarrass her in front of her friends like that? That was cruel of you to do!”

Me: “I’m very sorry, but I didn’t want to give her anything that might make her sick.”

Girl’s Mom: “Well, she swells up and stops breathing, but she’s got an Epi-Pen for that. I just can’t believe you would humiliate my daughter. It’s hard enough for her to have allergies. You need to be more sensitive!”

(This went on for about five minutes. The girl’s friends didn’t notice a thing until her mother started carrying on. Best part? I’m also allergic to dairy, and generally consider airways closing up a lot more embarrassing than checking with my mom!)

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Not Very Closed Minded, Part 21

, | NY, USA | Extra Stupid

(I work at a well-known coffee chain and we are moving from our current store down the road to a larger building. We have been advertising the move for months and told all our customers that we will be closing for one day to move all of our machines, etc. The front door is locked and has multiple signs on it staying that we are closed. In order for us to move machines out easily the side entrance is held open by a garbage can. All the machines and merchandise left in the store are scattered all over the dining area and counters.)

Customer: *approaches front door and pulls on it vigorously multiple times before realizing it is locked and walking around to the side entrance* “Can I have a medium iced coffee with extra cream?”

Manager: “I’m sorry, sir, we are closed today. We are in the middle of moving.” *waves arms around pointing to all the machines and merchandise*

Customer: “So I can’t have my coffee?”

Manager: “No, sir, we are closed and we do not have any coffee made or any machines to brew it.”

Customer: “Well, why doesn’t it say that you are closed anywhere?”

Manager: “With all due respect, sir, there are signs all over the front door and the machines and merchandise are scattered throughout the store.”

Customer: “Oh! I thought that meant only the front door was closed. Have a nice day!”

(We all stood there baffled and still laugh about it to this day! Unfortunately he wasn’t the only customer to come in asking for coffee!)

Related:

Not Very Closed Minded, Part 20

Not Very Closed Minded, Part 19

Not Very Closed Minded, Part 18

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Patiently Aware

| Maryville, TN, USA | Awesome Customers

(I see a customer order a specialty frozen blended drink in the drive-thru and three kid-size ones, with no coffee, for the kids.)

Cashier: “One moment, please. I need to figure out how to key these in and there are several blended drinks in front of yours.”

(It takes a few minutes, but definitely not more than five. The cashier apologizes several times for the wait. The kids are a little restless but nothing unmanageable. Meanwhile the poor cashier hasn’t stopped running herself ragged taking and filling orders. Finally, she starts handing out drinks.)

Cashier: “I am so sorry again for the wait.”

Customer: “Look, I came in during lunch rush, ordered four specialty drinks, and I haven’t seen you stop moving since I pulled up. I’m not gonna yell at you or call to complain and I don’t want anything free. Put my change in your tip jar and relax a bit.”

Cashier: “Thank you.”

Customer: “I worked retail five years. I’ve been there. Have a nice day.”

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You’ll Know Her When You See Her

| Portland, OR, USA | Bizarre

(We have one lady who is a regular and comes in every morning. I am fairly new to this store, but I’ve seen her in enough to know what she usually gets. She’s a little quirky and surly but has never shown signs of anything beyond normal old-lady crankiness.)

Me: “Oh, hello, Mrs. [Name]! Would you like your usual?”

(She fixes me with a look both terrified and furious.)

Customer: *shouting* “LADY, I have NEVER seen YOU before in my entire life! You stay AWAY from me!”

(She then runs from the store. My manager walks over.)

Manager: “Oh, yeah… so, that one? She doesn’t like knowing that we know.”

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Made A Sweet Chocolate Covenant

| CA, USA | Family & Kids, Food & Drink, Popular

(While waiting for my order at the window of a local coffee place, I overhear this conversation:)

Employee: “One large chocolate chip chocolate Frappuccino with chocolate sprinkles and chocolate sauce.”

Woman: “That’s me.”

(I eye her drink with slight judgment.)

Woman: “It’s not for me; it’s for my grown-*ss man child who would rather play Halo all day than get food.”

(The entire store heard this and was laughing for ten minutes. The manager gave her a $10 gift certificate for the comment.)

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