Wouldn’t Want To Be In Their Shoes

| UT, USA | Right | July 14, 2016

(It’s a slow day, and I’m the only cashier up at the registers. A frazzled mom comes up to make her purchases with her chatty toddler son in tow. The kid is talking non-stop, pointing out every little thing, and obviously has been doing so for some time. The mother is quickly losing her patience and hardly says a word to me.)

Me: *reaching for a pair of toddler boy shoes to scan* “Hey, bud, are these awesome shoes for you?”

(The little boy nods excitedly and stops mid-sentence to begin chatting about his shoes. The mother cuts in.)

Customer: “Obviously those are for him. Please don’t talk to my son.”

(The rest of the transaction was done in uncomfortable silence, save for the little boy continuing to chat away non-stop. To this day I’m still dumbfounded over her response!)

Redo This Coupon, Sharp(ie)!

| VA, USA | Right | July 5, 2016

(The customer is an elderly woman. After ringing up her 30 items, I hand her her receipt and one of our coupons, which are valid for the five days after the purchase. She has been pretty nice up to this point, but now her face is scrunched up in anger.)

Elderly Customer: “These dates don’t work for me! Change them!”

Me: *taken aback* “I’m sorry, ma’am, but I don’t have the power to do that.”

Elderly Customer: “Just Sharpie them in!”

Not Scoring Any Points With That Advice

| NY, USA | Friendly | June 27, 2016

(I am at work and notice a coworker checking out a customer and using her rewards points to help pay for a $160 purchase.)

Coworker: “With your points, you can take $5 off your purchase, so your total will be $155.”

(I step in to help the customer save money.)

Me: “Ma’am, I would advise you not to use your points right now because you will not earn the 160 points from today’s purchase. You could instead pay the $160 and earn those points, which would give you an additional $8 off another purchase.”

Customer: “I want to use my points today! Stay out of this!”

Me: “You still can by splitting your purchase—“

Customer’s Friend: “You need to let her use her points right now.”

Me: “Okay, I’m sorry.”

(After giving me dirty looks, the two women leave with their bought items. I was telling her how to save $13 instead of just $5, but she apparently didn’t want to!)

Sadly, There IS A Doctor In The House

| Manhattan, NY, USA | Right | June 21, 2016

(I work at a very upscale store in Manhattan. A lot of our clientele are successful business folk with expensive tastes.)

Manager: “Hey, [My Name], can you come over here a moment?”

(I walk over to where a sour faced female customer in a pricey but nondescript business suit is giving me a death glare.)

Manager: “Is this the gentleman who served you?”

Customer: “That’s him! You are a disgrace, you know that?”

Me: “I… um… I’m sorry, but what did I do to upset you?”

Customer: “Are you serious? The entire transaction you constantly referred to me as ‘ma’am’ and ‘miss’!”

Me: *now even more confused* “Yes, I was being polite?”

Customer: “Polite? I’m a doctor you idiot! DOC-TOR! Can you say that word? Doooc-tooor? Do you know what it means?”

Me: “Yes, ma’am, I know what—”

Customer: “There you go again! It’s DOCTOR! Not ma’am!” *to my manager* “Seriously, is this what [Clothing Store] has been reduced to?”

Manager: “Uh, first off, ma’am…”

Customer: “DOCTOR!”

Manager: “Right, doctor, did you perchance tell my associate that you wished to be addressed as such?”

Customer: “Well, no. He should’ve known!”

Manager: “Really? Did you show him any ID confirming you were a doctor?”

Customer: “No, I shouldn’t have to.”

Manager: “Is your title stated anywhere? Say on your driver’s license?”

Customer: “No.”

Manager: “Then, may I ask, how is he supposed to know you’re a doctor if you didn’t give him any indication of such?”

Customer: “What? Well I’m wearing a nice and expensive suit for one!”

Manager: “Uh… so is every other customer in the store currently, ma’am.”

Customer: “IT’S DOCTOR! NOT MA’AM! You know what? Forget it! I’m never shopping here again if you’re all this incompetent!”

(She storms out.)

Me: “So… am I in trouble?”

Manager: “Oh, no… Well, unless you’re unlucky enough to visit whatever medical practice she works at. Geeez!”

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Her Brain Is Not Online

| MI, USA | Right | June 11, 2016

(I work in a small family-operated t-shirt store in a small but busy tourist town. We have only one location, but we also have an online store. During the summer, about 90% of our customers are tourists, so we give everyone who comes in a flyer with a code for free shipping on an online order. This occurs as I’m finishing a transaction.)

Me: “We also have a nice online store, and there’s a free shipping code on this flyer for you to use if you order anything on there.”

(The customer pushes the flyer away.)

Customer: “No, I don’t want one; I’m leaving town today.”

(The customer rushes out the door before I can respond. My manager looks over at me.)

Manager: “Isn’t that the point of being able to shop online?”

Me: “Yes. Yes, it is.”

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