No Special Excuses For Bad Behavior

, | MT, Canada | Right | January 5, 2017

(A customer comes in with two five- to nine-year-olds and one that is likely two, in a stroller. Her kids are being s***s and almost breaking things. I approach.)

Me: “Hey, would you mind asking your children to stop? If they damage store property, you’ll have to pay.”

(She scoffs at me and her kids keep at it.)

Me: “Excuse me, I asked you once. Please tell your children to stop.”

(She doesn’t, so I approach her kids. She starts yelling at me.)

Customer: “How dare you ask them to stop! They’re just plastic things!”

(I explain yet again she’d have to pay for damaged property. She starts yelling so I ask her to leave the store if she isn’t going to listen.)

Customer: *freaking out* “What is your boss’s number?! My child is special and he does not understand. How dare you be so rude to ask me, a paying customer, to leave?!”

(We get to the front counter and she starts involving my coworker and other customers. She leaves without getting the number. I step outside to chill. She comes out and says to my face:)

Customer: “You know, if I didn’t know better, I’d assume you had autism.”

Leave Them All Hanging In The Line

| Racine, WI, USA | Right | January 4, 2017

(A new store has just opened in the local mall, and is still working on being fully staffed. As a result, the place is pretty busy. I am there as a customer, waiting in line to purchase a few items. There are only two registers open at the moment, so the line is getting quite long. Near the line are a couple racks with hangers on them, and a sign.)

Sign: “In order to get your purchases home faster, please remove your hangers and leave them here.”

(Despite the sign, no one pays much attention to it except me, and my items don’t come with hangers, so it doesn’t apply. I am currently standing between two customers, Customer #1 in front of me and Customer #2 behind.)

Cashier: *calling out for the whole line to hear* “Hi, everyone! If you’re buying any clothing items, if you could please remove your hangers and hang them on the racks beside you in line, it would be a big help!”

Customer #1: “Isn’t that their job?”

Customer #2: “Yeah. I don’t think I got a job here without anyone telling me.”

Me: *speaking out loud, but as if talking to myself* “Maybe they’re just trying to get the line through faster.”

(Neither of the other customers said anything after that, but when Customer #1 was called to the next register, I watched her start removing the hangers herself, leaving them on the counter for the cashier to remove when she could have just as easily removed them while she was still in line.)

Doing A Decent Job

| Birmingham, AL, USA | Right | December 6, 2016

(I’m a customer in this story. I’ve just gotten off of work at a local fast food restaurant, but I’ve got my jacket over my clothes and I’m carrying a purse. I’m killing time before meeting a friend, so I’ve decided to check out the sales at the clothing store in the same strip mall as my restaurant. I’m looking at some ugly sweaters, opening them up and then folding them back. There’s about 20 different sweaters on this display.)

Voice Behind Me: “Ma’am, excuse me?”

(I turn around, and there’s a customer and her son standing there.)

Customer: “Could you help me find—”

Me: “Sorry, I don’t work here.”

Customer: *blinks* “But you’re folding the clothes.”

Me: “Yes, ma’am. I find that it really makes an employee’s day when they don’t have to go back and refold everything you’ve wrecked. Makes you a decent person.”

(The customer blinked a few more times while watching me stand there with a Darth Vader Christmas sweater in my hand, then ushered her son away in the other direction, still clearly confused. I continued to unfold the sweaters, check them out, then fold them back up. Two more confused me for workers while I did so, and the above conversation was repeated yet again, to more disoriented looks.)

Will Make You See Red

| UK | Right | November 24, 2016

Customer: “Excuse me; can you help me find this, please? It was on the fitting room discard rack.”

Me: “I can certainly try, madam, but perhaps—”

Customer: “Great!” *grabs me and drags me to the women’s section*

(I spend the next twenty minutes trying to find the right shirt for her, but I’m having difficulty discerning one from another.)

Customer: “What the f*** is wrong with you?! That’s green! What are you, colour-blind?”

Me: “Yes.”

Customer: “Oh!”

(The customer walked away and found a worker who had been on the department the entire time, looking over at me sympathetically without bothering to help. They found the right shirt within thirty seconds.)

The Gift That Keeps On Giving

| Stoneham, MA, USA | Right | November 22, 2016

A woman comes in with a gift card. I scan it and inform her she has $80 to spend. Thrilled, she goes off to shop. About a half hour later she returns with a large pile of clothes. I scan it, and I inform her that the total is $30 after the gift-card. Thrilled again, she goes off to do more shopping in the sales racks, and I void out her transaction, as I can’t suspend a transaction that’s using a gift card.

A bit later, she comes back with even more clothes. I scan it all again and tell her that her total is now $70 after the gift card. She seems even more thrilled, and I realize that she hasn’t understood that she OWES $70, not that she has $70 left to spend. I attempt to explain it to her, but she runs off, and as there’s a line, I can’t leave the register to chase after her. I void it again, hoping that she’ll understand the next time around. I try to get her attention whenever she comes near the register, but she ignores me.

Finally, she comes back with more clothes and her husband. She tells me to scan her now huge pile. Diligently I do, reminding her that her gift card is only $80. I inform her of her total before I use the gift card, then tell her the new total after, which is over $100.

Once again she’s thrilled and turns around to do more shopping, but her husband catches her by the arm. He asks me to repeat the total, and I do, explaining clearly that this is the price after the gift card. The husband firmly tells her they’re not spending that much on clothes.

Finally, the woman seems to understand that the gift card won’t cover it all, and spends close to 20 minutes picking and choosing which items she is keeping, holding up the line because she refuses to move aside for anyone.

Finally, she leaves with her $80 worth of merchandise, frowning at me like I had been trying to trick her, while the husband shakes his head in exasperation.

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