I Shall Return… In Ten Years

| Seattle, WA, USA | Right | September 28, 2016

(I am waiting in line to make my purchase. There are plenty of cashiers.)

Lady In Front Of Me: *beckons to an employee* “Can I return this here?” *shows the employee a bag with something in it*

Employee: “Should be no problem, if you have the receipt!”

(The lady is then called by the cashier, who is shown the receipt and the merchandise she wants returned.)

Cashier: “I can’t return this!”

Lady In Front Of Me: *turns around to the employee and points* “SHE said I could!”

(The employee rapidly comes up to the cashier, who points out.)

Cashier: “This receipt is from ten years ago!”

Lady In Front Of Me: *wails* “YOU SAID I COULD RETURN IT!”

Flip Flopping On The Price

| Salt Lake City, UT, USA | Right | September 2, 2016

(We’ve just opened up the store and I’m ringing up the first customer of the day. At the end of the transaction, I hand the woman her receipt and the customer scans it carefully.)

Customer: “The sign back there said that the flip flops were two for $6. Why was I charged $4.95?”

Me: “Oh! You only bought one, so they’re regular price that way.”

Customer: “But the sign says two for $6, shouldn’t they be $3?”

Me: “If you bought two pairs, yes, they’re $3 each. But… you only bought one pair of flip flops. The sign clearly says ‘Two for $6.’”

Customer: *getting angry* “Yes, but at some stores that doesn’t mean anything! You can buy just one and still get the sale price!”

Me: “I’m sorry, ma’am, you only get the $3 price if you buy two pairs.”

Customer: *angrily storming away* “You know, you people should really put that on the sign!”

Mirror, Mirror, On The Wall, Who Is Skinniest Of Them All?

| NY, USA | Working | August 26, 2016

(I’m in the dressing room of a small mom-and-pop clothing boutique. This particular store doesn’t have mirrors in the stalls but instead has several mirrors around the common part of the dressing room area. I just tried on a dress and am looking in the mirror. I’m overweight, which makes it hard for me to find outfits I look good in, and this one seems to fit the bill. All of a sudden:)

Attendant: “Excuse me?”

Me: “Yes?”

Attendant: “Just wanted to mention… we have a lot of mirrors, and, um, we call this one our skinny mirror, um, because it makes you look skinnier than, um, you are, and, like, we just try to tell customers, so, um, they can look in other… mirrors…”

(I am really upset; it feels like a comment on my weight. I turn to her, about to say something about it, when I see that she’s bright red and stammering.)

Attendant: “I’m so sorry! We have to tell that to customers! The dress looks beautiful on you! I’ve only been here for a week and I haven’t figured out a nice way to say it yet!”

(I had to feel bad, so I just told her it was fine. I looked in another mirror… I ended up not keeping the dress.)

Trying To Pass On The Credit To You

| Provo, UT, USA | Right | August 11, 2016

(I’m cashiering when a customer approaches me and turns in a lost credit card she found lying on the floor in front of the doors. I take it, make note of the name on the card, and place it in the safe behind the registers. About twenty minutes later, I get a phone call from a woman saying she thinks her credit card is still at the store. I verify the name on the card, and tell her we did find it. She comes back into the store a few minutes later.)

Customer: “I’m here for a lost credit card.”

Me: “Okay, let me just check your ID!”

(The names again match up, and I return the card to her.)

Customer: “Can I get the name of the girl who rang up my purchase? She never gave me back my card.”

Me: “Actually, I’m pretty sure she did. Another customer found the card on the floor by the doors. I think you may have dropped it, ma’am.”

Customer: “No, I’m pretty sure she kept it from me. I’d like her name. When I find extra charges on the card I’m calling your manager and turning her in!”

Me: “Ma’am, she has worked here for three years, and I know for a fact she would never steal your credit card. There’s no way she could have kept your card, made purchases, and dropped it over by the door all while still being on the clock and ringing at the registers.”

(At this moment, the coworker in question, whose shift has just ended, walks past the registers on her way out. I ask her about the card.)

Coworker: “Yes, ma’am, I do remember handing your card back to you. You put everything back in your wallet but kept the card in your hand as you walked away.”

Customer: “You’re lying! Give me your name! I’m going home to check my bank account and if there are any extra charges on my card I’m calling corporate and the police on you!”

Coworker: “My name is [Coworker] and I promise you won’t find any extra charges on your card.”

(The customer stormed out of the store in reply. There were never any extra charges placed on her card.)

Hope She Goes Away With The Flow

, | Luton, England, UK | Right | August 8, 2016

(I work as a shop assistant in quite an expensive high street store. Because of the relatively costly items, customers expect a certain level of customer service. We also wear clothing from the store as our uniform, but with no real way of identifying staff, we usually greet our customers while we’re tidying the shop floor. I am going about my business when a customer walks in. I give it about 30 seconds before approaching her.)

Me: “Good morning.”

Customer: “Hi. I was just looking for some clothes. Is that okay?”

Me: “Of course. What sort of clothing were you after?”

Customer: “Just clothes. Am I in the right place?”

(I realise that she is trying to make some kind of point.)

Customer: “This ‘customer service’ nonsense is ridiculous. ‘Are you all right? Do you need any help?’ It interrupts the flow of shopping. Shopping is an experience, and the shop assistant getting in your face interrupts the flow of shopping.”

Me: “Well, as we wear clothing from the store, staff members can be a little tricky to identify if they aren’t behind the till, so we greet customers so they know who to look out for if they need any help.”

Customer: “’Need help,’ pfft. If I need help I’ll come and find you. You don’t need to ask me if I need help. Do you know that leading psychologists (that’s what I do, I’m trained in psychology) have found that most people hate shopping now because of all this ‘customer service’ so they’d rather shop online? Isn’t that sad? Shopping is an experience and customer service is simply ruining it.”

Me: “We carry out customer surveys on a regular basis and we’ve found that customers actually request this kind of service and many of them shop here not only because of the clothing but also the standard of customer service we uphold, but I’m sure if you wrote a letter to the company they would take your thoughts on board.”

(She carried on for 10 minutes before she stopped “interrupting the flow of my working.”)

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