Should Have Checked Before

| Yorba Linda, CA, USA | At The Checkout, Liars & Scammers, Money

(Working as a cashier at a teen clothing store on a busy night.)

Customer: *hands me a check to pay for her clothes*

Me: *inspecting the check* “I’m sorry, I can’t accept this check.”

Customer: *already becoming angry* “And why not?”

Me: “Your address and the bank address are not on the check.”

Customer: “So?”

Me: “There is no way for me to verify that this check is linked to your account. It’s like a credit card, we need to be able to check your ID to the check to make sure it’s yours.”

Customer: “But is mine. I got it from the bank.”

Me: “I understand that, but there is no way for ME to know. Policy is that I need to check your ID against the name and address on the check, and the bank address needs to be present.”

Customer: *starts yelling* “What do you mean? I’ve got $100 worth of clothes here. I’m a paying customer!”

Me: “I understand. Do you have another form of payment you can use?”

Customer: “Another form of payment? No! I just gave you my form of payment! Get me your manager!”

Me: *using the headset to ask for a manager while she continues yelling at me*

Manager: “I’m sorry, but we can’t accept this check.”

Customer: “Why? It’s mine.”

Manager: “How can I tell?

Customer: “Because I gave it to you.”

Manager: “But how can I tell you aren’t giving me someone else’s check? There is no name anywhere. If you look at this sign right here, you’ll see that this is a form of payment we can’t accept. I’m sorry.”

Customer: “I’m standing here giving it to you. It’s money! Take my money! This is ridiculous!”

Manager: “No, YOU’RE being ridiculous. If you’re going to stand here and yell at me because I won’t take a clearly fraudulent check, you can take your business elsewhere.”

Customer: “FINE.” *takes her fake check and leaves*

Manager: *looks at me, shrugs, laughs, and goes about his business*

Acting Super Fly In Superdry

| London, England, UK | Extra Stupid, Geography, Money

(I work in a brand-name British clothing store. The brand is British, but as an artistic choice most of the clothing has Japanese text and the word ‘Japan’ in the logo, so it is common for a lot of customers to think the brand is Japanese. I am Chinese but I was born and raised in the UK.)

Customer #1: *to [Customer #2]:*  “Why are we in this stupid store?”

Customer #2: “Because I like it! And I like supporting British companies.”

Customer #1: “You’re so stupid! This is a Japanese company! All you’re doing is supporting the Japanese!”

Me: “Sorry to interrupt, madam, but I couldn’t help overhearing. [Store] is actually a British company. The Japanese element is just an artistic choice. Not only that, but all our clothes are made in the UK as well.”

Customer #1: “You’re just saying that because you’re Japanese! You just want to send our money back to Japan!”

Me: “I was actually born here, madam, and not that it matters, but my ethnicity is Chinese, not Japanese.”

Customer #1: “Same thing!”

Customer #2: “Oh, my God! You can’t say that!”

Customer #1: “Sure I can.”

Me: “Madam, I couldn’t help but notice that you are carrying some [Other Brand Clothing Store] shopping bags.”

Customer #1: “So?”

Me: “That is an American brand. I am sure the USA appreciates your support.”

Customer #1: “Whatever!”

Customer #2: “Oh, shut up, [Customer #1]! And besides, you’re Polish!”

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‘Entitled’ Doesn’t Even Begin To Cover It

| IL, USA | Crazy Requests, Money

(We are currently having a clearance sale. Kids’ clearance items are an extra 20% off. It either comes up when I ring up the item or there is a sticker on the tag that is the final price that already has the 20% taken off.)

Customer: “Don’t I get an extra 20% off of these items?”

(I ask my manager and she says that it’ll come up when I ring it up or the price on the tag is the final price. I tell that to the customer.)

Customer: “But I should get an extra 20% off.”

(Most of these items are already extremely cheap, as in $2.00 and under. My manager comes over to my register and explains to the customer what she already told me.)

Customer: “I don’t think you understand what I’m saying. These things should be an extra 20% off.”

(My manager apologizes again and says there’s nothing she can do. Customer continues to get angry and argue with my manager.)

Customer: “I’m a silver level cardholder! I’m entitled!”

Not Giving The Staff Enough Credit

| IL, USA | At The Checkout, Bad Behavior, Money

(I work at a clothing store, we have a pinpad where customers can swipe their cards but we have to swipe the card at the register. And we have to ask if it’s credit or debit, and if it’s credit we need to ask to see the customer’s ID.)

Me: “Is that credit or debit?”

Customer: *says as if I don’t understand English* “This is a… credit… card. It’s American Express.”

Only Six-And-A-Half Inches From Crazytown

| AB, Canada | Bizarre, Crazy Requests

(I work at a popular store, and it’s during the Christmas rush. I see an older gentleman looking around in the pants section.)

Me: “Hello, how can I help you? Is there anything I can help you find?”

Customer: “Actually. I’m looking for a pair of jeans.”

Me: “Well you have come to the right place! We have lots of jeans in a wide range of colors. And if we don’t have what you need, we can order it!”

Customer: “Well, I don’t really care about the color. But I need them to have a good zipper.”

Me: “Okay, well our zippers are made to top quality standards. We have a 100% satisfaction guarantee, so if it does break, you can bring it back.”

Customer: “Well, I need the zipper to be exactly 6 1/2  inches long. Any longer or shorter, they just won’t do.

(Seeing as this is kind of unusual, and our jeans don’t come with the zipper length mentioned on either the tag or anywhere else, I am unsure what to say.)

Me: “…Um, okay. Well, I can go and grab a measuring tape if you would like.”

Customer: “Would you? Because I have looked everywhere and no one seems to carry them.”

(A minute later I return with the measuring tape and we start measuring zipper lengths. But all of them are either too short or too long for his liking.)

Customer: “Well, at least we can order them in.”

Me: “We can order the same jeans we have here, but the zipper lengths won’t change.”

Customer: “Well, can’t you people just leave a note saying that it’s very important that I have a 6 1/2 inch zipper?”

Me: “I could, but seeing as it’s the busiest season of the year, they may not be able to check all the zippers to find you one that suits your needs. And seeing as we don’t have a 6 1/2 inch zipper here, I doubt they will either.”

Customer: “So basically you lied to me?”

Me: “I’m sorry we didn’t have what you were looking for, but you are looking for something very exact.”

Customer: “So you are saying this is my fault that you b****** don’t have what I am looking for?!”

Me: “Once again I’m—”

Customer: “No! Save it for all the other people you aren’t going to help. You can expect to hear from me in the future!”

(He yells as he storms out of the store. We never did hear from that customer. Maybe he just learned to zip his mouth.)

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