Shirty With The Truth, Part 3

, , , , | Right | February 16, 2021

I’m ringing a customer’s items up when she hands me a [High-End Designer] shirt.

Customer: “This shirt doesn’t have a tag but it’s $10.99.”

Me: “I highly doubt that since it’s a [High-End Designer] shirt, but I can look it up for you in the system.”

I look up the item via a generic list of codes we have at the register and it says it’s $20.99.

Customer: “I’m not going to pay that much; that isn’t the correct price.”

Me: “That’s fine. I will look on the floor for something similar.”

Customer: “I looked already; you’re not going to find anything!”

I go onto the floor, and sure enough, I find the same item in a different color. While heading back to the register, I watch as the customer takes a tag from her hoodie pocket and places it between the clothes like it was there this whole time.

Me: “The shirt is $24.99.”

Customer: “No, it’s not.”

To humor her, I take her random tag and scan it to show her it isn’t the real tag and continue to ring up her items. She looks confused at the total.

Customer: “I thought the shirt was $20.99? You looked it up in the computer.”

Me: “No, ma’am, it is $24.99. That’s a generic code to use if I cannot find the item. I wanted to make sure you got the right price.”

She sighed, paid for her items, and left.

Shirty With The Truth, Part 2
Shirty With The Truth

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Final Sale And That’s Final!

, , , , | Right | February 9, 2021

I work as a supervisor at a used clothing store. I process items being brought in and I am a cashier, as well, being in charge in lieu of a manager.

I’m ringing through an older man in his fifties.

Me: “Just to let you know, this item is included in our 70%-off clearance and will be final sale. The return policy is on your receipt, as well! Have a great night.”

He thanks me and leaves. About forty-five seconds after he walks out the door, I hear it chime to let someone in and greet them.

Me: “Hey, good evening. Just so you know we close in twenty—”

Customer: “I need to return this jacket you sold me; it’s destroyed.” 

Me: “Oh, well, actually, sir, that was the item that was discounted. If you see the marked tag, we aren’t able to return those, sorry.”

Customer: “But it’s ripped under the arm and I don’t want it.”

Me: “I do apologize, but that is most likely why it ended up in our clearance section.”

It was discounted down to $7, it’s name brand, and it could be fixed at a tailor.

Customer: “This is the most ridiculous thing I’ve ever heard. This is fraud. You didn’t tell me I couldn’t return this! You’re ripping me off!”

Me: “I’m really sorry if you feel that way, but if you look at the receipt, it does say that the return policy is only on regular-priced items and not on things on sale. Since it’s been paid for, there really isn’t anything I can do to give you any money back. I can give you the email for the store owners if you’d like to discuss it with them further.”

Customer: “What do you mean, on sale? Isn’t everything on sale if I can f****** buy it? Where’s the manager? You’re obviously too stupid to be a manager. I want to talk to a man. Where is he?”

My very female manager, who is only in her twenties, walks over and interjects.

Manager: “Hi, I’m the store manager, actually. I couldn’t help but overhear, and, unfortunately, as my coworker told you just now, we aren’t able to give you a refund.”

She hands him a paper with the business email address.

Manager: “Thanks for coming in tonight. I hope your next experience is better. Sorry we can’t be of more assistance but maybe you should come back when you’re calmer.”

The customer’s face turns noticeably red.

Customer: “Well, I’ll guess I’ll be leaving you a Facebook review when I get home! This is unbelievable.”

He leaves and my manager just looks at me, laughs, and says:

Manager: “I only came over because I knew it would make him uncomfortable enough to leave. You handled that well. He was mean.”

He also never left a review and never emailed the owner.

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The Mother Of All Awkward Requests

, , | Right | February 9, 2021

I am sixteen and work part-time as a sales associate. The part of the city I work in is notorious for being affiliated with heavy drug users and general weirdos, so I am used to odd people and uncomfortable situations.

A man comes in with three young children while I’m folding T-shirts. The kids are relatively well-behaved, simply just exploring the store and occasionally asking for their dad to buy them shirts or toys and such.

Customer: “Excuse me, miss?”

Me: “Yes? How can I help you?”

Customer: “Do you work at [Lingerie Store] next door?”

Me: “No? I’m sorry, was there anything I could help you with?”

Customer: “Are you sure? I could have sworn I’ve seen you working there.”

Me: “I’m sorry, sir, I don’t work there. I work here. Would you like assistance with anything? We have some new BOGO deals goi—”

Customer: “It’s just that you’ve got really nice, long legs. You seem like you would work there.”

Me: “…”

Customer: “The kids’ mother divorced me. The kids need a new mom. Do you want to be their mom?”

I call over one of my coworkers in charge of training me.

Coworker: “Is there anything I can do for you?”

He told her something similar to what he had told me. She asked him to leave. He apologized, and he and his children left without a fuss. I don’t really think he meant any harm, but it was definitely very uncomfortable and awkward.

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She Got A DD In Sizing Class

, , , | Right | February 8, 2021

I’m working at the cash desk and I’m checking out a woman’s purchase. She is probably in her mid- to late thirties. Next to the desk is a stand with a bunch of those sticky bras that have the drawstring. The woman picks one up and asks:

Customer: “Are these all one size?” 

Me: “No.”

I point to the big sticker on the box that says, “A.”

Me: “This one is an A cup. We carry sizes A through D.”

She looks at the box a little confused.

Customer: “Oh. Is A the largest?”

I then had to explain to this grown woman, who was wearing a bra at the time, how bra sizes work.

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Paying It Forward Coming From Left-Field

, , , , , | Right | January 23, 2021

I’m working on the register at a clothing store.

Me: “Hi, how are you today?”

Lady #1: “Good! How are you?”

Me: “Doing all right. You find everything all right today?”

Lady #1: “Yes, I did.”

After I start to ring up her two items, she stops me.

Lady #1: “I am so sorry, I forgot my wallet in the car. Can I come back in once I get it? 

I am used to this, so I agree and suspend her transaction while she runs back out to her car with her children. I’m supposed to suspend the sale and call up the next customer to keep the line running, so I do this.

Me: “How are you doing today? Find everything all right?”

Lady #2: “I’m doing good thanks, and yes. Was the last lady returning these?”

She points to the two coats my previous customer left.

Me: “No, she is buying them but forgot her wallet.”

Lady #2: “Oh, okay.”

I continue to ring her up when she says:

Lady #2: “Can you add the coats onto my transaction?”

Me: “I’m sorry?”

Lady #2: “I want to pay for them for her.”

I’m a bit taken aback because this has never happened, but I do it for her and she’s on her way. Not a minute later, [Lady #1] comes back into line and I call her up.

Lady #1: “All right, I got it! How much?”

Me: “Actually, ma’am, the lady who was behind you in line before paid for the coats. They’re all yours.”

Lady #1: “Really? She did?”

Me: “Yes.” *Hands her the bag* “You have a great evening.”

Lady #1: “Thank you so much!”

This is the first time that’s happened, but [Lady #2]’s generosity stays in my mind. [Lady #1]’s smile was so amazing and brightened my night.

This story is part of our Feel Good roundup for January 2021!

Read the next Feel Good roundup for January 2021 story!

Read the Feel Good roundup for January 2021!

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