My Five Dads…

| Cedar Park, TX, USA | Working | April 3, 2017

(I work at a local retail store that is known for their high priced, cheap clothing but somehow manages to attract teenagers because it is the “style.” Because of this, the store hires mostly teenagers. I, apparently, am the exception and work in the stock room. It is also important to note that we have a high turnover in staff and management. In the two years I have worked here I have had five different store managers. In addition, this particular company frowns upon calling in sick unless there is a legitimate reason… and being sick is not one of those reasons. There is a coworker of mine, Coworker #1, who is just out of high school and does not seem to like working, only getting paid. One day, after I first get hired, we get a new store manager.)

Coworker #1: “[Manager #1], I need the next week off; my father’s funeral is in a couple days.”

(Everyone gasps and goes to console Coworker #1, including myself.)

Manager #1: “Oh, my God! I am so sorry. Yes, take the week off and let me know if you need more time.”

Me: “Are you okay? That is awful!”

Coworker #1: “Yeah. I mean we weren’t that close, but still… he is my dad.”

Me: *and everyone else* “Yes, pay your respects to him.”

(Flash forward to six months later, when we have a new manager:)

Me: “Hey, [Manager #2], where is [Coworker #1]? She was scheduled to close with me.”

Manager #2: “Oh! It is so sad. She came to me yesterday and said that her father just died and she needs time off for his funeral! She will be off for a while.”

Me: “Yes, that was sad… six months ago when she told [Manager #1] that her father had died and she got over a week off for the funeral.”

Manager #2: “Wait? What? She got time off for her father’s death six months ago, too?”

(Another coworker, Coworker #2, who has been with the company for longer than I have then chimes in.)

Coworker #2: “Yes, it seems that when we get a new manager, her father dies. What a coincidence!”

(I haven’t seen or heard from Coworker #1 since then. No one knows exactly what happened, but it was said that she quit the second the newest manager confronted her about her constantly dying and resurrected father.)

Her Sense Of Self-Worth Needs A Serious Discount

| Scotland, UK | Right | March 24, 2017

Me: “You’re eligible for a discount if you have a store card with us.”

Customer: “I do, but I don’t have it with me. Sorry.”

Me: “That’s fine. I’ll just need your phone number.”

Customer: “No.”

Me: “Sorry, do you not want the discount?”

Customer: “I do.”

Me: “Then I’ll need your phone number to get your details.”

Customer: “No.” *to her friend* “What a creep!”

(Her friend gives me a sympathetic look, but does nothing.)

Me: “I can’t get your account details any other way. The system only allows me to use a phone number. If you aren’t willing to give me it, then I can’t give you the discount.”

Customer: “Well, the answer’s still no.” *to her friend again* “Persistent!”

Me: “Okay, that’s £177.99, please.”

Customer: “Sorry, but I want the discount.”

Me: “I can’t give it to you without your phone number.”

Customer: “No. Can I speak to a manager, please?”

(I call one down.)

Manager: “How can I help you?”

Me: “Yes, your worker has been making advances on me and refuses to give me a discount until I accept.”

Manager: *shocked* “I’m very sorry about that. I’ll be sure to straighten it out. I can offer you the discount, though, to get you out of here.”

Customer: *looking smug* “Thank you. I don’t have my card with me, sorry.”

Manager: “That’s no problem. I’ll just need your phone number.”

Customer: “No.”

(She never did get the discount. The manager and I had a good laugh about it afterwards.)

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All Talk And No Trousers

| UK | Working | February 24, 2017

(My shift has had their ears chewed out by the duty manager, due to recent thefts during our shift. Because of the thefts a policy change is made that only a maximum of four items can be taken into the fitting rooms at any one time by one person, and it is stressed to us that there are absolutely no exceptions, and to notify the duty manager if there is a problem. Failure to adhere to the new policy will result in disciplinary action. I’m on the fitting room for the first hour of my shift, and the duty manager comes up.)

Manager: *holding several pairs of trousers* “One, two, three, four, five, six, seven, eight, nine. It’s work wear!”

(Before I can say anything she walks into the fitting room. I have to yell to get her to come out.)

Manager: “What is so serious that you have scream?”

Me: “You told us not half an hour ago that it’s a maximum of four items.”

Manager: “Yes, but I’m not a customer—“

Me: “You said no exceptions.”

(She gives me a stern look and walks back into the fitting room. I expect her to come back out, but she doesn’t. I yell for her again and she ignores me, so I decide to have an announcement call for her. She comes out.)

Manager: “What’s happened!?”

Me: “You said if I had trouble I had to call the duty manager.”

Manager: “But that’s me!”

Me: “Exactly. How am I supposed to work to a policy when the one breaking it is meant to be the one enforcing it?”

Manager: “I’ve had enough! Go down to the reception and have [Coworker] switch with you. You need to respect authority.”

(We switch and not even five minutes later another worker is called down. Within the remainder of the hour she has gone through the entire staff. We’re all called to reception, where she is standing in front of the counter, red faced and furious.)

Manager: “This is unacceptable. All of you have undermined my authority. That policy is for customers, not me!”

Coworker: “But the policy said nothing about customers. It said no more than four items per person, that’s it. You had a whole rail in there!”

Manager: “ENOUGH! I’ve had it with this insolence. You pull this one more time and it will be disciplinary action, for ALL of you!”

Other Coworker: “So it’s disciplinary if we follow the policy, and disciplinary of we don’t?”

Manager: “EXACTLY!” *storms off*

(We all launched a grievance against her and in our next shift the store manager thanked us for sticking by the policy, which she confirmed we had correctly adhered to. The duty manager ended up having the disciplinary, and while she still works here, she isn’t allowed to shop for work wear without another manager present, and she hasn’t been on our shift since.)

Has Some Loyalty To You

| Canada | Romantic | February 23, 2017

Me: “Do you have a loyalty card you would like me to scan?”

Customer: Yes, absolutely. I never leave home without it.”

Me: “Perfect.” *scans his card and prints off his receipt* “Now if you just go here on the website, you have a chance to win up to $1000 daily.”

Customer: “Amazing. If I win, I will take you to dinner… Promise?”

(Being 16 years old, I am in shock.)

Customer: “Promise?” *voice gets louder* “Promise? PROMISE?!”

(Because it is the only way to make him leave.)

Me: “Yes… Promise.”

Getting It All In Español, Part 3

| San Marcos, TX, USA | Right | February 10, 2017

(I work for a popular clothing retailer, and we have an ongoing issue of persons reselling our merchandise after purchasing.)

Customer: “I would like to return these items. Here is my receipt.”

(After examining the receipt and items, I notice that there are different prices written on the back of the tags.)

Me: “I can’t return these items. They have been resold.”

Customer: “That’s impossible. I bought them for my family, and I demand a refund.”

Me: “I can’t return any of them; they have alternate prices on the back.”

(Her husband walks in and they begin to converse in Spanish. I am fluent.)

Customer: *in Spanish* “This a**-hole won’t do the return. I guess we will take them back to the shop.”

Me: *in Spanish* “So sorry I can’t do the return. Anything else I can do for you?”

(They left in a hurry, but I got a call from another store in another town asking about the same couple. Needless to say, they didn’t get what they wanted there either.)

 

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