The Store Closes In Five Minutes, But Human Decency Has Already Left

, , , , , | Right | July 29, 2020

I work in a popular retail chain that caters to the teen market, but adults tend to shop here, too. I’m used to rude behavior from teenagers, but when it comes from adults it’s somehow worse because you expect better.

Two women and their daughters come in five minutes prior to closing time. The associates are cleaning up the store and, as I’m the closing manager of that night, I kindly welcome the customers and tell them we will be closing in five minutes.

Woman: “You don’t think I know you close in five minutes? I got a watch. You think I don’t know how to tell time? If you’re unhappy working here, you need to get yo ‘edumacation’ so that you can get a better job.”

Me: “Ma’am, I’m currently in school getting my education and working here while I do so, thank you very much.”

This customer and her friend start purposely messing up the clothing racks and one of them calls me a b**** loudly enough that I can hear it.

Me: “Ma’am, I approached you in a respectful manner and your behavior is unnecessary. You have no right to tell me to get an education when I can keep my composure and speak to you in full sentences while you have to resort to cuss words.”

Their daughters look embarrassed and one of them even tells her mom:

Daughter: “Mom, all she said was that the store is closing in five minutes. Let’s go.”

The woman smacked her lips at me, called me a b**** one more time, and messed up one more rack as they exited the store. All I could do was laugh. You know it’s bad when your daughters are embarrassed to be seen out in public with you.

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One Is The Loneliest, Most Unhelpful Number

, , , , , , | Working | July 28, 2020

I am in a quiet, low-cost clothing store, walking the winding path made by impulse-item shelves to the registers, when a woman walks in the exit of the tills and plunks her stuff down in front of the man at the counter to do a return.

I stand, a bit annoyed, as another worker putters behind the long counter, seeming kind of bored, mainly holding up returned items and then laying them back down in the same spot, no note-making or other actions.

The return drags on and two other women come to line up behind me. After the three of us wait for about a minute, the woman behind the counter wanders to a till and says:

Salesperson: “I can help you here.”

Me: “Why couldn’t you help me a few minutes ago?”

Salesperson: “You were the only one in line.”

Me: “What? So?”

Salesperson: “They don’t like the line getting too long.”

Me: “So, you just left me standing there until more people came?”

Salesperson: “Well… you were the only one there.”

I walked out, leaving my basket on the counter.

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Need A Toilet To Empty That Potty Mouth

, , | Right | July 28, 2020

I work in the fitting rooms at a very popular budget fashion chain on weekends. It gets super busy and I’m used to dealing with weird, awkward, or downright rude customers, but this one takes the cake. I have only been working at the store for a few weeks when this happens.

A woman comes up to me with her young son, a baby in a pushchair, and her mom, pushing past customers I’m serving.

Mother: “Where are your toilets?”

We don’t have toilets, so we are trained to tell customers the toilets they are able to use elsewhere in the shopping complex and offer to hold their items while they go.

Me: “Unfortunately, we don’t have any toilets, but there are some at [Other Shop] which they are more than happy for you to use.”

Mother: “No, where are your toilets?”

Me: “As I said, we don’t have any, but—”

Mother: “I know you have a toilet in this building. Where is it? My son is about to s*** himself.”

We do have staff toilets and a disabled toilet for blue badge holders, but due to health and safety, we can’t just allow anyone in. Also, her son doesn’t seem to care at all about needing the bathroom.

Me: “I’m sorry, but—”

Mother: *Shouting* “My son is about to s*** himself! He’s going to s*** everywhere, so you’d better get a f****** manager before he s***s all over your floor!”

I’m super mortified as I’m trying to serve customers with young children. However, I try to remain calm and tannoy for a manager. Nobody shows up.

Mother: “Where the f*** is the manager? My son is going to s*** himself; we don’t have time to go anywhere else!”

She’s been shouting for a good ten minutes, easily double the time it would take for her to go to another bathroom and come back again.

Me: “I’m sorry. I’ve done a tannoy, but nobody—”

Mother: “Get a f****** manager! Now!”

I do another tannoy but nobody comes again; I do a third and one of my managers calls me from the admin area. While I’m on the phone, another customer with her young kids starts to defend me.

Nice Mother: “You know, it’s not the girl’s fault there’s no toilet.”

Mother: “Shut your f****** mouth!”

Nice Mother: “Oh, classy; how dare you talk like that in front of all these kids?!”

Mother: “Just f*** off! My kid is going to s*** himself so I need to use the toilet!”

On the phone, I’m trying to calmly explain the situation to my manager, who now has me on speaker with every other manager in the store. But I’m starting to get worried because the nice woman doesn’t deserve to be attacked. Panicked, I start to shout down the phone.

Me: “I need a manager; this woman wants the bathroom. She’s… I NEED A MANAGER DOWN HERE, NOW!”

Finally, my manager came down and had security escort the woman and her family out of the store, with her child who somehow had managed not to soil himself in the thirty or so minutes they’d been waiting. I hid in the back while trying not to cry from the stress of it all.

A year later, my manager still laughs about my yelling down the phone. I’m still a little bit terrified that the crazy toilet lady will return.

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Going Against Our Barcode Of Conduct

, , , , , | Right | July 20, 2020

Our return policy is that you can either bring your receipt or the card you paid for an item, and you can return the item(s) for what you paid for them. Without a receipt or a card, the item will be the lowest price the register can take for it. As you can imagine, we can’t see your entire purchase history to find an item to return if the item no longer has an intact barcode. A customer brings a girls’ dress to return. 

Customer: “I don’t have the receipt, but I paid for it on my [Store] card. My granddaughter also took the price tag off the dress, so I brought this one to use.”

The customer places both dresses on my counter.

I look at the dresses and notice that they’re two different sizes. This means that, while they look exactly the same, their barcodes are slightly different. If the barcode isn’t EXACTLY the same, the dress will not show up on the card. 

Me: “I’m sorry, but the dress has to be the same size as the one you bought. I’m going to look online and see if I can find the correct barcode.”

Customer: “But it’s the same dress. They do this all the time.”

Me: “I know, but the dress has to be the same barcode.”

I notice the correct size is no longer in stock and will not give me the barcode online.

Customer: “If I have to go to a different register, I will. Not to be rude, but they do this all the time. I bought the dress back in February just in time for Valentine’s Day, so surely you can go back that far on my card.”

I want to roll my eyes so badly.

Me: “The lack of receipt is not the problem; it’s the lack of a barcode.”

Customer: “They’ve returned things without the tag before, too. I had this purse and they returned it without a tag.”

Me: *Giving up* “Okay, slide your card, and I’ll see if it pulls up.”

The customer slides her card, I scan the dress with a barcode, and the dress does not show up on her card like I knew it wouldn’t. 

Customer: “Just put my dress in the bag, and I’ll take both of them to another register.”

If you know how to do my job, by all means, come and do it. Otherwise, be a little more grateful we’re a store that will let you return things without a tag at all.

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Unfiltered Story #201272

, , | Unfiltered | July 18, 2020

I work in a kid’s clothing store well known for the various “lines” of matching clothes for the kiddos. I’ve been promoted as the holiday sales lead, and in this story I’m assisting at our location in another city.

In our store, our return policy is sixty days with the receipt the way you paid for it. Of course, not all customers grasp the fact that we can’t give what they paid for the item back without said receipt.

This one day in particular, we had an elderly lady come up to the desk to do a return.

Customer: I’d like to return this, but I don’t have the receipt.

Coworker: Okay, well we can do it, but you’re only getting back what it’s ringing for now. Do you have an I.D.?

Customer: Yes, I do. Let me look around.

The customer looks around a bit. I, meanwhile, am busy working the floor and helping customers, so I miss this. I little while later, I’m ringing out another customer when the elderly lady returns to exchange the sweater for a pair of rather pricey boots. Keep in mind, she has no receipt and the sweater is on sale for around eleven dollars.

Coworker: Okay, that’ll be [price around $30].

Customer: Wait, I don’t understand. How is it this much?

Coworker: well-

Customer: I just don’t understand the receipt.

At this moment, I can tell the customer is getting upset, so I intervene.

Me: Well, Ma’am, when you don’t have a receipt, we have to return it for what it’s currently ringing for, and today it’s ringing [price around $11].

Customer: But I paid thirty dollars for this! At that, I might as well keep it! [Snatches sweater and angrily shoves it in bag.] That’s just too big a loss. I’ll just shove [granddaughter] into it or something.

The customer stalks off, the two of us shaking our heads. The worst part, is that if I weren’t busy, I would have offered to look up her credit card and maybe would have found her transaction in the system. But, alas, the customer was angry and I was trying to do too many thing sat once.