Customers Cruising For Cashiers Encounter Only Crickets
I was shopping at a Canadian department store back in the 1990s. There was an entire floor for men’s clothes. I think there was a cash register at each stairwell, and customers were supposed to pay when they left the floor
I picked out some clothes to buy and went to the cash register. There was nobody there. Not a big deal. I headed to another cash register and kept an eye out for somebody stocking shelves.
There was nobody at the second cash register either. I thought, “Salespeople must be out on the floor. I will just have to find somebody to take my money.”
Eventually, I realized I had spent a lot of time wandering around the menswear floor, carrying around some clothes, and trying to find somebody to take money away from me.
I eventually started to get frustrated, but at that point, I had invested a lot of effort in these clothes and I didn’t want to abandon them.
I eventually noticed that there were other men on the floor doing the same thing — desperately searching for somebody to take money from us.
Finally, it was spontaneous. We all just threw the clothes in a pile on the floor and left.
The very worst customer service is not being there to take the customer’s money.