Refunder Blunder, Part 53

, , , , , | Right | April 12, 2021

I own a small studio boutique where I sell clothes. Everything is designed by me and handmade by me or my assistant. Our materials are all carefully sourced and with various quality certificates. I’ve operated my studio as a physical shop for years and started selling online about a year before this incident. We live in a country where English is not the official language.

One day, a woman in her mid-thirties walks in and she’s on the offence right from the start.

Me: “Hello, how can I help you today?”

Customer: “I bought a dress online and the quality is absolutely horrible. How can anybody call these rags clothes?! I want a refund right now!

I’m in shock as I pride myself on the quality of my label. I try to remain calm on the outside while slowly panicking inside.

Me: “Oh, I am very sorry to hear that. We try to offer the best quality we can. May I see the dress? What is it that bothers you exactly? Maybe we can fix it. Did a seam break or something?”

The woman now is digging through her tote bag and continues her rant.

Customer: “The fabric is absolute garbage! I wouldn’t even mop the floors with it. And the seams look like they would break apart in the first wash! I don’t want you to fix anything! I want my money back! I ordered the dress for a special occasion and I’d rather stay home than go there in this piece of s***! Here! Look at this! Would you go anywhere in this and not feel ashamed of your looks?”

With every sentence, my heart drops more, and I’m horrified to hear her trash our work like that. Usually, we get really good feedback for our products. Once she finds what she’s looking for in her bag, she pulls out a piece of clothing in a print I don’t recognize and tosses it practically into my face. I inspect it closer, thinking maybe it’s an older model which she bought from some sort of online aftermarket, and I find the brand label which is not ours.

Me: “I’m sorry, but I can’t refund—”

Customer: “What do you mean, you can’t refund me?! I paid good money for it, I’m unhappy with the product I received, and I want my money back! If you don’t refund me, I’ll report you to the Customers Protection Agency!”

Me: “This isn’t our product. See this label? This is not our logo; our label looks completely different. I can’t refund you for something that we don’t sell.”

Customer: “I don’t care whose logo that is! I bought it online! I have a right to get a refund for online orders!”

Me: “You bought it from our online store?”

Customer: “No, I got it off [Knock-Off Website]. Your store is too expensive. I can get things four times cheaper from there than from your place.”

Me: “So, let me get this straight. You ordered it from somewhere else where they sell cheap clothes and you want us to buy it off from you because the quality is subpar?”

Customer: “Yes! Why is that so hard to understand?! You all sell stuff online; you are closer to me for returning things!”

Me: “It doesn’t work like that. You can file a complaint to the original seller.”

Customer: “I can’t! I don’t speak enough English to explain the problem. Besides, you probably order your products from the same place!”

Me: “No, all our products are handmade in the next room by me or my assistant. I suggest you get a friend or family member to help you with the refund. I cannot refund this for you.”

The woman shoots daggers at me for a few seconds before she starts to storm out.

Customer: “Fine! I’m never shopping here again!”

Related:
Refunder Blunder, Part 52
Refunder Blunder, Part 51
Refunder Blunder, Part 50
Refunder Blunder, Part 49
Refunder Blunder, Part 48

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Only Interchangeable If You’re Desperate

, , , , | Working | March 31, 2021

As I’ve advanced in my pregnancy, I’ve found that I need new underwear, and the store I get them from usually has them at good quality for pretty cheap. Imagine my delight when I walk in the day I decide to go shopping, and the prices on certain styles are now on clearance for an even lower price! However, there’s a snafu at the register that leaves me and both cashiers more than a little confused.

Cashier #1: “Huh. This particular pair is ringing up as a sweater. Just go grab another one from that clearance table, I guess.”

Me: “Sure thing.”

I get another pair in the same style and print… and the same thing happens! [Cashier #1] sighs in frustration.

Cashier #1: “I’m worried this is gonna be an issue with the whole batch…”

She calls [Cashier #2] over, and [Cashier #2] sees that the barcodes are the same.

Cashier #2: “Yeah, that’s gonna be a no-go on this particular style if they both rang that way. Ma’am, so that you have the right number of pairs for the sale, can you go pick something different?”

I did just that, and sure enough, it worked. I was very happy with the sale, but I’m glad I was the only one in the store, because as [Cashier #1] rang me up, poor [Cashier #2] then had to go through all the clearance bins and clear out the pairs that had the barcode issue. I don’t even know how you would fix something like that.

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Dressing Down The Price

, , , , | Right | March 23, 2021

I work in a clothing store with a target audience of mothers and their families. Our clothing is fairly cheap but is actually good quality. We get a fair number of elderly people because of the suburb I’m in.

I’m cleaning up the sleepwear section which is next to the plus-size ladies’ section. I see an older woman seeing how a dress would look on her. As part of customer service, we’re told to ask customers if they need assistance.

Me: “Can I help you with anything?”

Customer: *Seems very disappointed* “This dress is no good. I want this one but it’s broken, see?”

She shows me that there are “missing buttons” at the top of the dress. I’m not exactly sure how to break it to her that she’s wrong.

Me: “Um, that’s part of the design.”

Customer: “No, no, it’s broken. I have to get it tailored. And the stitching is so messy, too.”

She shows me the back’s stitching which is slightly gathered… part of the design.

Me: “I’m so sorry about that. Would you like me to grab another one for y—”

Customer: “There’s none there. They’re all size twenty and I need eighteen.”

Me: “I can have a look—”

Customer: “No. There’s none left. Can you give me a discount for this? It’s all broken and I have to get it tailored.”

Me: “Um, I can ask my manager for you?”

Customer: “It’s okay. I’ll ask them at the registers.” *Walks away*

Sometimes when there are a lot of customers waiting, they’ll call up someone from the shop floor to help serve, so they call me up. On the way there, I decide to see if the customer was correct and that there were no size eighteens left. Turns out, there is one other size eighteen. I bring the dress with me. I walk up to the registers and the first person I serve is the woman.

Customer: “I need a discount for this; it’s broken. It should be around $20 now.”

The original price is $30. Conveniently, my manager just walks behind the counter.

Me: “[Manager], can you help this customer?”

Manager: “What’s wrong?”

The customer tells her what she told me and demands $10 off. I show my manager the other size eighteen I found and show her and the customer that it’s designed like that.

Manager: “I can give you 10% off.”

Customer: “How much is that?”

Manager: “It will be $27.”

Customer: “Can’t you make it $20? I need to pay for tailoring now because of bad making.”

Manager: “I’m sorry, I can only give you 10%”

The customer decided she didn’t want the dress.

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Sexy Clothes Are Pregnant With Possibility

, , , | Right | March 14, 2021

I overhear two women trying on outfits in a clothing store.

Customer: “Is this too sexy? I can’t be too sexy, or I end up with more kids.”

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Should Sticker To The Price

, , | Right | March 9, 2021

I work in a clothing retail store where, most of the time, our clearance section has an extra sale. I’m working the register when one of my coworkers comes and asks me for help with a customer. She has a pair of slippers from clearance and one of them has a sticker from a different pair of shoes.

Customer: “The sticker says they’re $28! I found them in the sale section so they’re an extra 60%!”

I look at the sticker, which is for a pair of high heels — not even close to slippers.

Me: “Ma’am, it looks like this sticker is for a pair of our high heels. We searched the price of the slippers today and they’re $23 with the extra 60%.”

Customer:No. The sticker says it’s $28! You have to give it to me at that price!”

I look at the sticker again.

Me: “Ma’am. The sticker says $128. Not $28.”

Customer: “Oh. Never mind, then. $23 is way too expensive.”

She left in a huff and my coworker and I just sighed and laughed it off.

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