Should Have Chequed The Price Of The Jacket

, , , , , | Right | March 28, 2019

(I am a manager for this store which sells clothing for “mature” women, so we get a lot of older customers. Today’s customer is an elderly woman with her daughter that my coworker is ringing through, while I am standing beside her bagging and keeping an eye on things.)

Customer: *holding jacket* “How much is this?”

Coworker: “That is $99.95.”

Customer: “I thought it was $50!”

Coworker: *scans the jacket just in case* “No, sorry, it’s $99.95, and it says so on the tag, see?”

Customer: “Okay, I’ll buy it, anyway.”

(Everything else goes fine from there, and the customer leaves. A few hours later I get a phone call.)

Me: “[Workplace], [My Name], how can I help you?”

Customer: “It’s [Customer]…”

Me: “Hi! Yes, I remember you from earlier. Is everything okay?”

Customer: “Do you enjoy stealing from old ladies?”

Me: “I’m sorry, what?”

Customer: “That jacket says $50 on the tag, and you charged me $100! You stole from me! I want you to send me a cheque for $50!

Me: “All right, I remember my coworker telling you it was $99.95, but let me just check the tags on the other ones to see if any say they’re $49.95.”

(All the jackets are $99.95, and they aren’t on clearance, so they can’t have been marked otherwise, and nothing displayed around them is $49.95, either.)

Me: “Sorry for the confusion, but they’re all marked $99.95, and you seemed okay with that price when you purchased it from [Coworker]. If you’d like, you can bring it back and I will check the price tag on yours and refund the difference if it is marked cheaper.”

Customer: “Is [Coworker] there now? I want to speak to her!”

(My coworker’s shift has ended, but only just, and she is watching me on the phone. I don’t want her to have to stay behind talking to some unreasonable old lady.)

Me: “Sorry, she’s left for the day.”

Customer: “I don’t believe you!”

Me: “I’m really sorry, but her shift ended at [time] and she is no longer here. As I said before, you’re welcome to bring it back and I can sort it out for you.”

Customer: “I live in a retirement home! I can’t just come back!”

Me: “Can the lady you were with today bring it back on your behalf?”

Customer: “No! She’s gone back to [Town two hours away]! You’re going to mail me a cheque for $50!”

Me: “Sorry, ma’am, I can’t do that without seeing the price tag and checking everything myself. I can’t just send you $50.”

Customer: “You send me that cheque or I’m going to go to the authorities!”

Me: “Sorry, what?”

Customer: *hangs up*

(I never saw her again, and never saw any police, either!)

That’s One Long Walk

, , , , | Right | March 28, 2019

(At my store, we don’t do holds. I ring up a woman and her total comes to $150.)

Customer: “My husband has my wallet, but he’s walking towards the store. Can I leave my stuff here while I go get it?”

Me: “Yes. We don’t normally do this, but because your husband is walking towards the store, we will.”

(I go on break four hours later, and they haven’t come back yet. My manager insists I put all her stuff back, so I do. Come ten pm, when the store is closing, the couple comes back angry that I put stuff away.)

Customer: “You didn’t say you had a time limit!”

Me: “Well, it’s been six hours, and you told me your husband was walking!”

(She walked around and gathered everything together but didn’t let me ring her up just to be petty.)

Living Luxuriously Can Be Taxing

, , , , | Right | March 2, 2019

(I work at a high-end fast fashion retailer in downtown Boston. I answer the phone.)

Me: “Thanks for calling [Store].”

Caller: “Do you have winter coats?”

Me: “Yes.”

Caller: “What are they made of?”

Me: “What are you looking for?”

Caller: “Corduroy.”

Me: “We have a cord blazer.”

Caller: “How much is it?”

Me: “$198.”

Caller: “No tax?”

Me: “It’s 6.25% on the amount above $175.”

Caller: “I thought clothes were tax-free in Massachusetts?”

Me: “It’s a luxury tax on the amount above $175.”

Caller: “Oh. What about food?”

Me: “I don’t know; I’m not in the food service industry.”

Six To Be You!

, , , , , | Working | February 26, 2019

(I’m friends with my managers, and because of that I often sit with them during lunch breaks.)

Manager #1: “I am working five days this week! I’m so tired when I’m done with work I just shower and go to bed! You know they’re making us work six days a week starting next week?”

Manager #2: “That is ridiculous! How can anyone have a life with only one day off?”

Me: “I’m constantly working six days a week even though I submitted a form to take back my extended hours. I’d love to have two days off, especially since I’m enrolled in an online school course.”

(My managers stopped complaining after that, or at least around me.)

Unfiltered Story #140393

, , , | Unfiltered | February 16, 2019

(I work at a  clothing store that puts plastic sensor tags on many of our items in order to deter theft. They’re taken off by a special magnetic machine at the cash registers, and beep cause the alarms at the door to beep loudly if they cross the doors. I’m ringing at the registers when a woman approaches my till. I greet her and she throws a bagged item at me and glares at me with a look of utmost hatred.)

Customer: The damn sensor tag got left on.

Me: Oh, I’m so sorry about that! Let me just take a look at your receipt and we’ll get that take off right away.

(I pull the item out and see that it’s a denim jacket, then quickly go over the receipt and spot the item. I then go to remove the sensor tag and apologize again.)

Customer: Every f****ing time! I don’t understand why it’s so hard.

Me: Sorry, ma’am. We try really hard to take sensor tags off, but sometimes they get missed. But here, the sensor tag is off now! It’s all yours.

Customer: I need to check for holes! Last time this happened the sensor tag left a big hole in the clothes.

(She then snatches the jacket and goes over it carefully. She  finally spots a tiny scuff in the denim fabric and throws the jacket back at me.)

Customer: See! It’s ruined. I want another one.

Me: Okay… sorry about that. I don’t think that scuff was caused by the sensor tag, but let me see if we can find out another one.

(I have a coworker check the floor and, sure enough, we’re out of the denim jacket she has. I apologize and offer to check another store for her, but she cuts me off.)

Customer: Just give me my damn money back! I want to return it, is that such a hard concept to understand?

Me: I’m sorry, ma’am. You haven’t said anything until now about wanting to return it. But sure, I’ll return it for you.

(I finish up the return, and the woman finally leaves in a huff, much to my relief. I later talked to my manager about it, and it turns out the customer comes in every few weeks, always with a snotty attitude and some huge problem, and nobody is every able to do anything to please her. Glad I’m not the only one!)

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