(My department is small so when we go on lunch that there’s no one at our register. I go on lunch and leave a sign saying when I will return. Once I come back I find a box with a note attached sitting at my register.)
Note: “Hello, I’m looking to refund/return the items enclosed. You were out on lunch. Reason: Fit of the henleys and one duplicate shirt purchased. My receipt is attached. I can be contacted at [number]. Thank You.
(Customer calls an hour after I get back.)
Customer: “So did you return my stuff?”
Me: “Sir, anyone could have taken your merchandise before I returned to process it. You should have waited and come back another time.”
Customer: “But did you do it?”
Me: *sighs* “I returned your items and the money will be back on your card in three business days. But it was a really bad—”
Customer: *hangs up*