Making A Hug(e) Difference

| Los Angeles, CA, USA | Family & Kids, Hall of Fame, Top

(I’m having a very bad day, having dealt with a series of unpleasant customers. I have a half-hearted smile on my face, when a six year old boy walks in. He stares at me for a second, then gives me a hug.)

Me: “Thanks, but where is your mommy?”

Boy: “She’ll be here soon.”

Me: “She might not want you hugging random strangers.”

(He shakes his head.)

Boy: “Mommy says retail people need more hugs. You looked like you needed one.”

Now That Is A Wonder Bra

, | Brighton, UK | Uncategorized

(The ‘invisible bras’ we advertise talk about the see-through straps.)

Customer: “I thought this was an invisible bra, but I can see it!”

(She is pointing angrily at the black bra under her thin white top.)

Me: *playing along* “No, miss. The invisible bras were the ones next to those ones. I don’t know how you didn’t see them.”

Discounted Intelligence

| North Bay, ON, Canada | At The Checkout, Math & Science, Uncategorized

Me: “Hi, how are you today?”

Customer: “I’m fine, and you?”

Me: “Also fine, thanks for asking! Just to let you know everything in the store today is 40% off.”

Customer: “What does that mean?”

Me: “I….I don’t know how else to explain that to you.”

Say No To Yes

| NY, USA | Hall of Fame, Uncategorized

Customer: “Hello.”

Me: “Yes?”

Customer: “Where do you have–wait, did you say ‘Yes’?”

Me: *confused* “Excuse me?”

Customer: “I said ‘Hello,’ and you said ‘Yes.’ Is that what just happened?”

Me: “I believe so.”

(She rolls her eyes and quickly walks out the store.)

Misunderstanding ‘Friendly Service’

| Pittsburgh, PA, USA | Uncategorized

Me: “Okay, your total will be $**.”

Customer: *pays with card*

Me: “May I see ID, please? Your card is not signed.”

Customer: “No! That’s an invasion of privacy. I don’t want you to know my name and try to find me online.”

Me: “It’s company policy. I’m on camera, and your name is on here anyway.”

Customer: “Let me talk to your manager.”

Me: “I am the manager.”

Customer: “Fine! I don’t want any random friend requests!”

Me: “I’ll fight the urge, I promise.”

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