I work at a high-end bra store. We tailor the bras we sell to fit our clients as best as possible; any alterations done for the fit of a new bra are free. Clients may also in some cases bring back old bras for us to repair or make tighter or smaller so they can extend the life of their bras for a fee. Old bras that leave our shop must be washed before being dropped off for repair.
A lady came in on a busy Saturday and dropped five old, dirty bras on the counter.
Customer: “I want these altered. I want [massive alterations] done, and I don’t want to have to pay the fee for it. I need this done right now.”
Me: “Ma’am, our seamstress isn’t in on Saturdays, so I can’t have these altered today. Also, we require that bras be washed before we work on them.”
They were dirty and smelled awful, and further conversation revealed that they were twelve years old.
The lady tried to fight us on it, and we went back and forth for a while. When she realized she was about to be banned from the store, she caved. She took the bras home, washed them, brought them back another day, paid the nearly $120 it cost to alter them, and waited a week for them to be completed like everyone else. The alterations took our seamstress about three hours.