Unfiltered Story #204309

, , , | Unfiltered | August 6, 2020

(I was working the register at (STORE) while store manager was walking around stocking and putting up new labels. I was ringing up a lady and she had a good amount of items she was purchasing when an older lady starts yelling at her. Once she is done yelling she starts to walk towards the back of the store.)

*Older lady: HOW DARE YOU TERESA? I GAVE YOU LIFE! YOU STUPID F****** B****! YOU DON’T DESERVE TO LIVE. I GAVE YOU LIFE AND I CAN TAKE IT AWAY FROM YOU!* (from what I was able to listen to)

Me: Is that your mom?

Customer: NO

Me: Do you know her?

Customer: No, she followed me into the store and just started to yell at me.

Me: What the hell?! Are you serious? (Paging the Store Manager: Tim to the front desk please.)

Tim: Hey, what do you need?

Me: So, there’s this lady that was yelling at her and I think she is kind of off. Can you keep an eye on her?

Tim: Where is she?

Me: She went to the back by the alcohol. She’s wearing a dark green hat and a dark coat.

Tim: (He’s tall so he is able to just go on his tip toes and he can see people walking. Plus there is mirrors in the ceiling so we can spot any thieves.) I see her. *Heads towards her and follows her around*

(No ones at the front of the store and I’m watching Tim follow the lady around. When he gets closer to the store I start to walk up to him and as I do she comes up to him and starts yelling)

Older lady: HOW DARE YOU TREAT ME LIKE THAT! YOU CAN’T HURT ME ANY MORE JOHN. YOU DON’T GET TO HURT ME ANYMOE. IF YOU TOUCH ME I WILL CALL THE POLICE AND I WILL SEND YOU BACK TO JAIL. (Then she walks away)

Tim: Ma’am, you need to leave.

Older lady: I just want to buy my beer and socks.

Tim: Pay for your items and leave. NOW!

(Lady walks away)

Me: Geez John, what did you do to that lady? *laughing as I’m rushing back to the register*

But… The Cheese Is Right There

, , , , , | Working | July 13, 2020

This happens a while ago before the health crisis starts. I stop by a fast food place for lunch and use a self-service kiosk to place my order. I order a sandwich, bacon and cheese fries, and a drink. I get my receipt and sit down and wait for them to bring to food out.

Food comes, but instead of bacon and cheese fries, it’s just an order of fries with a side of cheese sauce. Thinking this may be my mistake since I placed it at the kiosk, I double-check my receipt and see that I did, in fact, order bacon and cheese. I take the order up to the counter along with my receipt and the convo goes like this.

Me: “Excuse me, I ordered bacon and cheese fries and I only got cheese.”

I show her the receipt.

Employee: “Yes, the cheese is right there.”

She points at the cup of cheese.

Me: “I know that, but I order it with cheese and bacon.”

I show her the receipt again. The employee gets irritated and points to the cheese again.

Employee: “The cheese is right there.”

Now knowing this will just go around in circles, I try a different approach.

Me: “I know the cheese is right there, but if you look at the receipt, it’s supposed to have bacon also. Where is the bacon?”

At this point, the cashier has a blank look on her face and is completely confused.

Me: “Can you get a manager, please?”

She goes off to get the manager, who comes over, and I show him the receipt and explain that I ordered bacon and cheese and only got cheese.

Manager: “The cheese is right there.”

He points to the cheese.

Me: “What do I have to do to get bacon, as well, since I paid for it?”

The manager looks confused, as well, and then looks at the cashier.

Manager: “Just give him an order with bacon and cheese. I don’t feel like dealing with this right now.”

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There Is No Escape From The Terms And Conditions, Part 2

, , , , , | Right | July 9, 2020

I work customer service in a store where coupons are common and almost always used. They’re always off “one single item,” but there are the rare “off entire purchase” coupons. If customers forget their coupons, we always try to get them to come back and do an adjustment to their receipt.

Me: “Hello, what can I help you with today?”

Customer: “I was in here a few days ago and I forgot my coupon.”

Me: “Ah, coupon adjustment.”

Customer: “Yes.”

She hands me the long receipt with the coupon and I look and see it’s only off one single item.

Me: “I assume you want it off the highest-priced item?”

Customer: “No, I want it off the entire order.”

Me: “This coupon is only for one single item.”

I point to where it says that on the coupon.

Customer: “Unbelievable! Your store always does this to me! Why can’t you guys just hold coupons behind the counter like [Competitive Store]? Or better yet, just drop the prices 20% and get rid of the coupons! Your store always complicates things!”

She grabs her receipt and coupon and walks out the door. I then turn to my coworker.

Coworker: “They don’t realize you’re doing exactly what you were trained to do.”

Me: “They act like I have control over pricing and coupons.”

Related:
There Is No Escape From The Terms And Conditions

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Unfiltered Story #197509

, , , | Unfiltered | June 20, 2020

(I have this interaction at least six times a day.)

Me: *hands customer credit card slip* I’ll need a signature at the bottom.
Customers: *holds up slip* You want me to sign this?
Me: *repeatedly slams head into desk* Yes, please.

Unfiltered Story #194379

, , , | Unfiltered | May 17, 2020

(I work drive thru during the night shift at a fairly busy fast food chain. At 10pm our dinning room closes and drive thru is open until 12am)

*Drive thru beeps around 11:55pm*

Me: Thank you for choosing (name of place) my name is (my name) how may I help you?

Customer: *with attitude* can you just hold on one moment?

Me: Yeah! Just let me know whenever you’re ready

*two minutes pass*

Me: Can I help you find anything?

Customer: I’m ready I’ve just been waiting on you

Me: Oh, my apologies. Go ahead

*customer then orders three sandwiches, four free water cups and pulls away before I can give him his total*

Me: *opens window* that will be $6.87

Customer: NO! I asked for FREE water. F R E E

Me: yes and you were not charged for the water, the food cost $6.87

Customer: why does it cost so much then?

(at this point my manger is standing near me prepping to close and doing his counts)

Me: the sandwiches are $2.29 and you ordered three, correct?

Customer: NO NO NO! The menu said $1.99!

Me: Yes, thats the price without cheese, you wanted to add cheese which is thirty cents per sandwich.

Customer: Whatever I’ll pay for the stupid cheese

(At this point I’m thinking “well yeah, you want cheese you have to pay for it? Thats how it works” but I just cash him out with a smile and hand him his food. At this point it is 12am and we are closed)

(Not even five minutes later the drive thru beeps)

Me: I’m sorry, we are now closed and can no longer serv-

Customer from before: I WAS JUST HERE AND I DEMAND TO SPEAK TO A F***ING MANAGER

(My manager then takes over the drive thru headset)

Manger: How can I help you?

Customer: That B*TCH forgot my fries and cookies

(Manger pulls up the order on the screen)

Manager: Sir, you were not charged for fries or cookies. Just three sandwiches

Customer: I demand to have my fries and cookies!

Manager: Since you were not charged and since we are now closed, I can not give you either of those items

Customer: Well f*ck you and that dumb b*tch. I want my food. I WILL be back *he then drives away from the speaker*

(I walk to the back to put away my headset and when I went back to the front I caught the guy taking apart his food and throwing it at the window. At that point all I could do was lock the window and laugh)