Choosing Your Battles Daylight Saves Time
Caller: “I’m calling to confirm my appointment.
Me: “Your appointment is scheduled for 1:15 pm on Sunday.”
Caller: “Sunday? Isn’t that daylight savings day?”
Me: “I believe so. We will see you at 1:15 on Sunday.”
Caller: “So I have to come in an hour early because of daylight savings, right?”
Me: “You don’t need to come in until 1:15.”
Caller: “But because of daylight savings, I’ll be late if I show up at 1:15, even though that’s my scheduled time, right?”
Me: “How about I move your appointment to 2:15, and then you just show up at 1:15 and you’ll be on time?”
Caller: “That’s great! Thank you for being so accommodating!”

