It’s a Saturday evening, and we have several new movies coming out at the cinema where I work. We’ve also had a group of pre-teens coming in weekly and causing havoc. At this point, we’ve kicked them out at least five times, but I’ve simply had it.
I’m a team lead at this cinema, owned by a popular cinema entertainment company, so it’s my job to make sure the cinema runs properly; these kids are directly my problem. They’ve been running up and down the halls, and they have been warned already. I’m venting to the other team lead in the box office, and the cop who’s been stationed at the cinema for the evening asks me about it.
Me: “I can’t get these kids to listen to me. I feel bad for kicking them out, but then again, I’ve kicked them out more times than I’d care to admit.”
Cop: “If you want, the next time you get a complaint, I can kick them out instead.”
Me: “Thanks, but I feel like that’d be too mean.”
Almost as if on cue, the cinema’s assistant general manager walks up looking very upset.
Manager: “I just got another complaint about those kids you like dealing with so much. Apparently, they’re throwing candy. I can’t deal with it, since corporate comes in soon, so can you?”
Me: “All right, I’ll go kick them out, I guess.”
I tell the cop that I’ll walkie him if I need assistance.
Thankfully, I find the group in question in the hallway, being loud, blocking the doors and, lo and behold, throwing candy. I approach them and they all greet me by name; that’s how many times they and I have done this song and dance.
Me: “I’m only going to say this once: you guys are out. I can’t deal with you guys anymore. We’ve gotten more complaints than I care to admit, so you guys have to go.”
The leader of the group steps forward.
Kid: “You can’t kick us out! We didn’t even buy these tickets; our parents did.”
Me: “I don’t care. We can refuse service to anyone we see fit. Do as I say, or we’re going to start having problems.”
Kid: “Oh, yeah? What will you do, just ask again? You can’t touch us.”
Me: “Oh, no. I won’t. The cop at the front who has way better things to do than deal with you guys will. And he will not be happy.”
Kid: “Really? Is he [City] Police or [Neighboring City] Police? It matters; I have connections.”
I can’t help but smile.
Me: “Let’s go find out, shall we?”
We head out to the lobby, and the cop is already heading our way. I assume he figured I was fighting with those kids, so he took initiative.
Kid: “Which city police department are—”
Cop: “Doesn’t matter.” *Looks to me* “You kicking them out?”
I nod.
Cop: “All of you, out. There’s the exit.”
The kids try to fight him on it, but he stays firm and seems relatively unfazed. The kid who was spouting about his “connections” looks at me with a completely surprised look and holds his arms out. I return the exact same look, considering I have no clue why he thought that would work.
The cop follows them out to make sure they actually leave. An hour passes before he comes back in; the parents of those kids took forever to pick them up.
I understand I should be enough authority to remove someone from my establishment, but having a cop there to help out is always comforting.
Cop: “If that group comes back and causes more issues, we can do the paperwork and ban them from the establishment. If you see them, you can have them removed.”
They came back, and they were banned.