Unfiltered Story #123409

, , | Unfiltered | October 10, 2018

I was working register at major discount retailer, when a couple came through my line with a child’s car seat. I scan it, and the register alerts that this particular car seat has been recalled and CANNOT be sold. I turn and tell them;
“Oh, I’m sorry, but this car seat has been recalled, so I can’t sell it. It should have been removed from the floor, I apologize.”
“well it was there, so you have to sell it to us.”
“As I said, I apologize for the confusion, somehow it didn’t get pulled, but it has been recalled by the manufacturer due to safety concerns, so we cannot sell it. The register won’t even ring it up.”
“So? Just give it to us for a discount.”
“… No. It CANNOT be sold. It is NOT SAFE That is why it was recalled ”
“Well it was there, so that’s false advertising! We’re going to buy this and YOU are just going to give us a discount, since it’s damaged.”
“Ma’am, it is not damaged. The manufacturer recalled it because there is a flaw that renders this car seat unsafe. This car seat will not protect a child properly in a crash.”
The woman continued to argue that that was all the more reason she should get it for a discount..
The couple finally left, empty handed, and threatening to buy the car seat from our competitor.
Is ‘Safety recall’ such a difficult concept to understand?

Unfiltered Story #110695

, , | Unfiltered | May 14, 2018

I work customer service for an online intetnet retailer. We make outgoing call only with regards to orders, and always leave a name, order number and phone number, but we can’t identify incoming callers. This was one call I took recently.

Me: Thank you for calling (business name), my name is (my name), how may we help you?

Customer: Hi, I got a call from you people.

Me: Okay, was this in regards to an order you placed with us?

Customer: Yes. I thought my order went through so why are you calling me?

Me: If you have the order number or the name on the order I can look that up for you…

Customer: But you guys called me; why?

Me: Do you have the name on the order or the order number? I need to look up the order number to see why we called.

Customer: But you guys called me. Why do you need to look anything up?

Me: Sir, I don’t know why we called as I wasn’t the person who called. We have several staff members who could have called for a variety of reasons. I need to look up your specific order to see why we were trying to reach you. Do you have an order number or the name on the order?
Customer: Oh.