(Where I work the hands-on part of the massage is 50 minutes. There is a client who knows this, as I and others have told him several times, yet he always pretends to be surprised and mad about it. He has been coming in two or three times a month for over a year. It always goes something like this:)
Me: *after discussing what he wants worked on* “Okay, you can undress and start face down, I’ll be back in a couple minutes.”
Client: “A couple minutes?! Why? I’ll only be ten seconds! Don’t go anywhere.”
Me: “I need to return your file up front and wash my hands. I’ll be two minutes.”
Client: “I only need ten second to undress.”
Me: “Okay. I’ll see you in a couple minutes.” *closes door*
(Often when I’m in the break room washing my hands I can hear his voice out in the hall saying: “I’m ready! Hello? Hello?” I give him his 50 minutes hands-on massage, and end at, say, 6:55.)
Me: “Okay, thank you. I’ll go get you some water and—”
Client: “Done?! Already?”
Me: “I’m afraid so!”
Client: “Why?”
Me: “Well, that’s all of our time. I have another client at seven.”
Client: “Yes, so we have five more minutes.”
Me: “The hands on portion of our massage is 50 minutes.” *as you’ve been told several times, you idiot!*
Client: “Why?”
Me: “I’ll go get you your water and meet you in the hall.”
(He is sometimes grumpy when he meets me in the hall, or sometimes he thanks me and says he feels great. Either way, he always complains to the front desk that I ended five minutes early, and they always tell him that I did not and that he paid for a 50-minute hands-on massage!)
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