Kombucha: Heavy Refreshment

, , , , , , | | Right | July 5, 2019

(I work in a grocery store that only bags items in paper bags. Because of this, we try to bag lightly so as to not have the bags broken when carried. I’m bagging someone’s groceries and every bag I put up they demand I bag heavier so they can have fewer bags.)

Customer: “You can put more in there. I don’t want too many bags.”

Me: “Well, ma’am, if I make it heavier it may break when you carry it.”

Customer: “I’ll hold it from the bottom; just make it heavier.”

(I do what she asks because the customer is always right, right? She goes to pick up the first bag, which is full of kombucha bottles, and only grabs one handle instead of both. It breaks immediately and the bottles of kombucha smash all over the floor and all over her shoes.)

Customer: “Oh, goodness! I’m so sorry! Can you clean this up while I get new ones?”

(At least she said sorry.)

Being Fair To All The Customers Will Be Seen As Unfair By Most Customers

, , , , | Right | March 1, 2019

(It’s a busy day. The store is short-staffed and as a manager, I pick up some slack taking orders. Our establishment requests that we be fast, but also ensure that we take care of the orders. It’s a take three, bag three orders rule. I have already taken five orders, because two of them were drinks only. A customer approaches me.)

Me: “I’ll be right with you.”

Customer: “Okay.”

(He then starts ordering. I gaze at him for a moment, and then take his order. After completing the order:)

Me: “I took your order this time, but I won’t do it next time, as I have to be fair to the other customers.”

Customer: *screams* “I’m here now and you should get my order first!”

Me: “In order to be fair to the other customers, and since they were there first, I needed to complete their orders first.”

(He calms down until I give him his food and he leaves, but it’s far from over. He leaves a comment on our online system, saying that I refused to serve him and that I intentionally didn’t want to deal with him. He also made some disparaging comments about my appearance and weight. However, the general manager watches the tapes with me and sees this guy acting a fool. Next time he comes in, the general manager stops him:)

General Manager: “We can no longer serve you, due to your previous attitude towards our employees.”

Customer: *yelling* “I’m a customer and you should do whatever I say!”

General Manager: “Let me stop you right there and ask you to look around. There are other customers in the restaurant, and the world doesn’t revolve around you. You should think about that the next time you want to be rude and ruin someone’s perfect score because you’re a douche.”

(The guy left in a bad attitude and hasn’t been seen since.)

Unfiltered Story #139575

, , , , | Unfiltered | February 13, 2019

I work in a luxury retail store at a mall that sells mostly women products such as lingerie, and pajamas. Think of Victoria’s Secret, but five times more expensive. I had a lot of clients who called me to shop for them because of certain events such as weddings, birthdays, and anniversaries. Weddings naturally were the most popular. I helped a woman pick out some lingerie for a wedding night. She then recommended me to one of her friends. Here is the catch, I am a guy.

 

The woman and her daughter came in, and they said I have an appointment with [My Name]. Whilst waiting they looked at me. They started to talk about me this calling me a pervert, and a derogatory name towards gay people.

 

The store director came over and told them I was there. I took her to the back. I was half upset when I heard those horrible words. I told her I don’t want them as clients. She had this devious look on her face. Walk out and introduce yourself, and if things get bad I will take it over. They eyed when I walked out. I smiled and said my name. Their mouths dropped. I apologized for the inconvenience, and told them I was not able to take them on as clients at this time. They said they were friends with one of my top clients. I apologized, and said it would not happen. They apologized to me profusely, and they said it was just a joke.

 

The daughter threw a fit, and demanded to speak with the manager. The manager came over, and apologized. She said that shoppers can turn down clients at any time. The daughter begged and pleaded for me. I told them that I could take them on at my convenience, but I was backed up at this time. The mom said this was for her daughter’s wedding. I looked at both of them and said. You will never call me anything derogatory if I take you on, and you will never say or ask anything about why I work here, my orientation, and personal information. Is that clear? The daughter stopped her tears. I took them to the back, and began having her try on different arrays which I picked out for her.

 

I told them this needs to be cut more, and I will have it sent off, and have it ready in a few weeks. The mother asked about the risqué of the outfits. I told them that lingerie is sexy if semi less is more. That was the only thing she said the entire time. They bought the entire piece which was about $1100.

They picked it up two days before her wedding. She tried it on, and it looked perfect for her type. She said I did such a good job. Her mom came in, and apologized once more. She said she would like to make another appointment for her next week. I accepted. She said, “you were so kind and genuine to take us on. I will never forget that, and I will never judge someone like that again.” She said if I ever needed anything to call her directly. She smiled back to me. The Mom came in a week later on time, and brought some friends. She never mentioned once about what happened as it seemed like water under the bridge. I will never forget that. She started out as the worst client, but ended up as one of my best. I have worked on her other daughter’s arrangements.

The Vodka That Lasts For Ages

, , , , | Right | January 29, 2019

(I’ve been the only stocker working at a liquor warehouse for almost a year. I am very familiar with our stock and I know which liquors we have and which ones we don’t. The cashiers are not so knowledgeable about our inventory and nine times out of ten they will need to ask me over the radio whether or not we have a certain liquor in stock for a customer. It is also not uncommon for customers to ignore my answer and to go around asking every other employee in the store if we have a certain liquor after I have already told them that we don’t. I always know when they do this because I will be asked the same question on the radio several minutes later.)

Customer #1: “Hi, do you have [Vodka]?”

Me: “No, we don’t.”

Customer #1: “Really?”

Me: “Really…”

Customer #1: “Okay, then.”

(Five minutes pass and the same customer comes up to me.)

Customer #1: “Hi, do you have… Oh, never mind. I already asked you.”

Me: *slight smirk* “Yeah…” *keeps walking*

(Another five minutes pass and a cashier comes up to me, escorting [Customer #1], who is now accompanied by a [Customer #2], in order to find [Vodka], which I have already made clear that we don’t have.)

Cashier: “Where is the [Vodka]?”

Customer #1: “I already asked him. He said you don’t have it.”

Me: *look of total and complete frustration*

Customer #2: “Ooh, look at his face!”

Cashier: “I know we have it! I’ve seen it in here before. Where is it?”

Me: “We don’t have it.”

Cashier: “I know we have it! I’ve seen it before.”

Customer #2: “Here, I’ll show you a picture.” *pulls up picture of [Vodka] on their phone*

Me: *glances at picture* “We don’t have it.”

(The cashier then takes [Customers #1 & #2] over to the vodka aisle, where she attempts to find [Vodka] which we do not sell. Several minutes later…)

Cashier: *over the radio* “Uh… does anyone know if we have [Vodka]?”

Me: *no response; mind blown*

(The customers left without their vodka.)

Doesn’t Understand The Custom Part Of Customer, Part 12

, , , , , , | Right | January 18, 2019

(The coffee shop I work at is not full service. This means that when we finish making your drink for, we set it on the counter and it’s your responsibility to retrieve it. Most of the time, customers don’t mind waiting for their drink and stand off to the side while they wait. The only time we come to your table is if you ordered food — we bring it out when it’s ready. A woman comes in and orders latte. Before I can charge her for the coffee, she realizes she’s forgotten her wallet and goes out to her car. In the meantime, I make her drink and set it on the counter for when she returns. Ten minutes go by and the woman has not returned, so I place her drink on our warmer so it will still be hot when she comes back. Because we’re busy, I forget about the woman until I see her leaning dramatically over the counter, nearly twenty minutes after I first took her order.)

Customer: *agitated and hanging over the counter* “Excuse me! Is my coffee done yet?!”

Me: “Oh! Yes, ma’am. I thought you ran out to your car, so I’ve been keeping it warm for you.”

Customer: *scoffs at me and looks at me like I’m stupid* “Umm, no. I’ve been sitting and waiting this entire time. I was going to pay you when you brought it out.”

(She then proceeded to go on about how I should have known she was sitting down and how I need to pay better attention. Turns out she’s a regular customer I hadn’t met before, and she always tries to get people to bring her drinks out to her without paying for them first.)

Related:
Doesn’t Understand The Custom Part Of Customer, Part 11
Doesn’t Understand The Custom Part Of Customer, Part 10
Doesn’t Understand The Custom Part Of Customer, Part 9

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