I once had the pleasure of having this regular customer who was the most… grumpy nice person I had ever met. I know some older Scottish ladies can be eccentric, but even to this day, I can’t figure her out. At first, you’d be shocked at her attitude, but as you got used to it, you kinda… leaned into it.
A regular interaction would go like this.
Customer: *Paying at the end of a transaction* “And I suppose you’ll be wanting me to round up my total for charity or some crap like that? Who are you collecting for this week?”
Me: “It’s the same as it always is, ma’am: [Children’s Charity].”
Customer: “Ugh, fine. Add an extra twenty to the total. Might as well invest in the children in the hope they come out better than your generation with all its TikTok and what-not.”
The next time:
Customer: *Paying at the end of a transaction* “And why do you look so glum? Is it that depressing serving me?”
Me: “Oh, no! I’m fine. It’s just been a long day.”
Customer: “Ugh! You kids and your inability to handle these normal days at work! When do you finish?”
Me: “In half an hour.”
Customer: “And you can’t hold on for half an hour, eh? Typical. I suppose you’ll be wanting a pat on the back for surviving another day at work?”
Me: “Just a [burger meal] from across the street is usually enough to keep me going.”
After that, she took her shopping to her car, and then she went across the street and actually brought me back one of those burger meals!
Customer: “Can’t have you wasting away and complaining now! You look too thin already!”
The next time she’s paying at the end of the transaction, extra grumpy this time:
Me: “How are you doing today?”
Customer: “Terrible! Some cat just came up to me in my garden and just… sat on me! Like I was some kind of cushion! I tried to tell the bloody thing to go away, but it wouldn’t listen! Now it just… sits there, meowing, like some kind of stubborn pile of fur!”
Me: “Haha! Well, cats do have a habit of choosing people.”
Customer: “It’s terrible, I tell you! What made it worse is now I have to buy bloody cat food and a cat basket and toys and all this other crap, and would you believe how much you crooks sell it for?! Daylight robbery, I tell you!”
Me: “Oh, wow! It sounds like you’re already a cat person!”
Customer: “And don’t get me started on the vet bills! They told me how much to get it checked over and spayed, and I thought, for that much, you might as well give it a soap bath and set it up in a suite for a month with limitless tuna and a catnip carpet!”
Me: “Well, I am sure the cat appreciates all that you’re doing.”
Customer: “Who asks if I’m ready to be a cat person?! No one! Yet who got chosen?! Me! This world, honestly, I tell you…”
I always look forward to when she comes in.
She named the cat Fleabag McS**tstain, and she is always grumpily buying it the best cat food we sell.