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That’s The Way The Diet Crumbles

| Working | July 21, 2015

(I volunteer at a local charity shop. The shop has recently been trying to take on some more volunteers. The manager is discussing one of the newer sign ups with the assistant manager.)

Manager: “So [new volunteer] said she wants to lose weight.”

Assistant Manager: “Well we can start by replacing the biscuit tin with a fruit basket.”

Manager: “And fill it with biscuits?”

(The worst part was, she genuinely thought it was going to be filled with biscuits.)

Pounding Out A Deal

, , , | Right | March 23, 2015

(I work in a charity shop. Everything is very cheap but we also have an “everything £1” rail for clothing with minor issues; small marks, loose buttons, etc., or for clothing that’s been in the shop for a while. A customer comes to the counter with a few items from the £1 rail.)

Customer: “This has a mark. Look.”

(She points out a tiny black speck, like a dot from a pen.)

Me: “Yes, I see. It’s £1.”

Customer: “I don’t know if the mark will wash out.”

Me: “Okay…”

Customer: “Can I get a discount?”

Me: “It was on the £1 rail. It’s already discounted.”

Customer: “But it has a mark!”

Me: “Yes, that’s why it’s only £1.”

Customer: “Can’t you just take something off for the mark?”

Me: “Uh, no. It’s £1. That IS the discount.”

Customer: *sighing heavily* “Oh, all right, then. I’ll take it. I just hope it comes out.”

(The kicker? Her total was just £4, and she had to sort through a bunch of £20 notes in her purse until she found a £5 to pay with!)

This story is part of our Customers Who Dislike Charity roundup!

Read the next Customers Who Dislike Charity roundup story!

Read the Customers Who Dislike Charity roundup!

Charity Begins At Home Furnishing

, , , , , | Right | April 9, 2014

(As a charity shop, all items are donated to us. The staff are volunteers and so do not receive wages. The money made from sales goes to our cause – in this case, the care of the elderly in a local home. I approach a customer that has been looking at a sofa for some time.)

Me: “Can I help?”

Customer: “This sofa, isn’t it a bit expensive?”

(Customers sometimes try to haggle or cheat us, so I’m not surprised so far.)

Me: “Well, even though the sofa has no signs of wear and looks to be new, it has been heavily discounted. It would be triple the price from any other shop.”

Customer: “Yeah, but this is a charity shop.”

Me: “Yes…”

Customer: “So I don’t see why you can’t just give it away.”

Me: “…”

Customer: “I rent out property, you see. I get more if the places are furnished, but if I have to buy the furniture…”

Me: “We can’t just give things away. We raise money for the charity, which cares for elderly people.”

Customer: “Yeah, but you get this stuff for free.”

Me: “… ”

This story is part of our Hagglers roundup.

Read the next Hagglers roundup story!

Read the Hagglers roundup!

Not Volunteering Yourself For Abuse

| Working | November 27, 2013

(Having decided to volunteer at a local shop that sells clothes for charity, I meet with the manager to find out what I’ll be doing while I’m there. She is very cheerful and upbeat and we get on well. We go through all the normal stuff about fire drills, what sort of clothes are good enough to be sold, prices, etc. Then I agree to start the next day. As my shift starts at 12:30, I decide to go to get a sandwich. I bring it into the store room where the clothes are sorted before going on sale or being thrown out. It smells pretty musty in there. But, as there isn’t anywhere else to sit, I start to eat my sandwich after opening one of the big side windows wide open. The manager comes into the room.)

Manager: “New girl! Hey, you, new girl! Come here! Now! I know you’re in here!”

Me: “I’m here.”

(I walk over to her with my sandwich in my hand.)

Manager: “I just wanted to tell you about a change to the—”

(The manager breaks off when she sees the sandwich in my hand.)

Manager: “You can’t eat in here. I told you that you have to eat outside the back door. Have you forgotten that? I only told you yesterday. Are you stupid or something?”

Me: “You didn’t mention anything about food yesterday so I thought I’d eat here.”

Manager: “You can’t eat here as you’ll make the clothes smell horrible. What are you eating, fish? It smells dreadful in here now! How dare you ruin all the clothes for the shop? You’re so selfish.”

Me: “I’m eating a plain cheese sandwich by an open window. And it smells pretty bad in here already.”

Manager: “Oh, I don’t come in here myself. That’s for you people who do all the menial tasks. Besides, it’s always smelled musty, ever since I started working here.”

Me: “Well it can’t be me who made it to smell so bad if you say it’s always smelled this way. I’ve not even started my very first shift yet!”

Manager: “Well, I’ll let this go as you’re new but if it happens again I’ll have to fire you. And that won’t look good on your CV, will it? Stupid girl!”

Me: “You know what? I’m going. I don’t have to be called names and insulted.”

Manager: “You won’t get this month’s pay cheque if you walk out. It’s in your contract!”

Me: “I’m a volunteer. I didn’t sign one and I don’t get paid.”

(I collect my bag from the corner and walk out through the shop. The manager shouts after me.)

Manager: “Stupid b****! I’ll make sure you never work again!”

(About a month after this happened I got a call from the same shop. A new manager had taken over and wanted to see if I could come back to help again. She had even set aside a space for people to have lunch in away from the clothes. She also told me the previous manager was fired right after I left for being abusive and rude to the customers and staff alike.)

Small Minded People

| Right | March 20, 2013

(I am a dwarf, and need a stool to be seen clearly. From the till, I can pass as an average-height person. A customer and her small child approach.)

Customer: “Do you have any woollen gloves?”

Me: “Sure, we keep more stuff in the back. I’ll go and check for you.”

(I step down from my stool, and come out from behind the counter. The customer is surprised, and takes a step back, taking her child’s hand. Despite being hurt by her reaction, I make myself smile. I head to the back room, where I can hear her son.)

Child: “What was that, mum?”

Customer: “Shush! Don’t stare. He’s just a midget; he won’t hurt you. He didn’t eat his greens, that’s all.”

(I come back through with a box of gloves.)

Me: “Sorry, I couldn’t help overhearing. Midget isn’t the most ‘PC’ term to use. Personally, I prefer dwarf; it’s different for everyone. Midget is definitely offensive for most though.”

(The customer looks at me wide-eyed, saying nothing. I gesture to the box for her to look through.)

Me: “You’ll probably find something in there. We have quite a lot of—”

Customer: “Is it okay if you go back behind the counter? You know, for my son?”

(Quite speechless, I go back behind the counter, and on to the stool. My manager decides to intervene.)

Manager: “Is there a problem here? Do you think [my name] here is going to taint your kid’s innocence or something?”

Customer: “I just don’t want him scaring my son. Is that too much to ask?”

Manager: “Well, I’m not going to have you insult my staff. Either treat him like a human being, or leave this shop.”

Customer: “Well, I don’t know why you hired someone like him to work on the till!”

Manager: “Okay, that’s it. Get out.”

(The customer and her child leave.)

Me: “Thank you!”

Manager: “Shush, just stay there. I’m going to the bakery to get you an apple turnover. You deserve something after dealing with her!”