Leaving Only With Emotional Scar(f)s

, | UK | At The Checkout, Crazy Requests, Popular

(I am a volunteer in a charity shop. There is nowhere to store personal belongings, so I put my handbag under the counter and my coat and scarf on the back of the cashier’s chair – this is also behind the counter. I am sitting on the chair. A customer is about to pay for a book, and spots my scarf. There are several scarves for sale in the shop, including in the window display.)

Customer: “Can I see that scarf, please?”

Me: “Which one?”

Customer: “There.” *points to my scarf*

Me: “Oh, sorry, that’s mine. We have lots of others around the shop.”

Customer: “Yours? What do you mean?”

Me: “It’s mine; it belongs to me. It’s not for sale.”

Customer: “Of course it’s for sale. You can’t just keep anything you like the look of. I want to buy it. How much is it?”

Me: “No, sorry, it’s mine. It’s not from the shop. It’s really not for sale.”

Customer: “Yes, it is. How much?”

Me: “It’s MY scarf, I wore it to come to work this morning, it BELONGS to me, and it is NOT for sale. I can’t be much clearer.”

(At this point the customer glares at me and starts to walk AROUND the counter, looking at my scarf and is obviously just going to grab it. The other customers are staring at her in disbelief. I take my scarf from the chair and stuff it under the counter with my handbag, and physically stand in front of the customer so she can’t get round to the cashier’s area.)

Customer: “Hey, I want that! You can’t just hide it and keep it for yourself.”

Me: “Yes, I can, because it’s mine. You are not buying it. I am not going to sell it to you. Now, do you want the book?”

(She stands and glares at me, then throws the book onto the counter and stomps out of the shop, shaking her head and making comments about how rude I am and how she can’t believe how I treated her.)

Next Customer: *after a few moments of stunned silence* “So… how much for your coat, then?”

Remained Unchanged Throughout

, | TX, USA | Bad Behavior, Crazy Requests

(While volunteering at the local Habitat for Humanity ReStore, I notice a middle-aged man walk up to the cashier and hand him a $20 bill. He is buying a $2 tire gauge, normally priced at twice that amount. I overhear the exchange.)

Cashier: “Excuse me, sir, do you have anything smaller?” *gestures at nearly empty money jar* “Our cash register isn’t working and I don’t think we have enough change in here to cash a 20.”

Customer: “But it’s legal tender.”

Cashier: “Yes, but we don’t have sufficient change.”

Customer: “It’s enough, isn’t it?”

(This goes on for about five minutes, with the cashier clearly attempting to keep his cool. Finally, he gives up.)

Cashier: “Here.”

(He reaches into his own wallet and pulls out $20 in fives and ones, takes $2 and gives the remaining $18 to the customer. The customer counts the money in his hands, then attempts to take the $2 sitting on the table.)

Cashier: “Hey, what are you doing?”

Customer: “You only gave me $18. I gave you a 20.”

Cashier: “Yes, but you want to buy this gauge, don’t you? It cost $2, so I took that out.”

Customer: “How do I know you didn’t short change me?”

(At this point, the cashier is about ready to explode. He grabs the cash and clearly counts the amount out. It amounts exactly to $20.)

Cashier: “There, you did get exact change. Now I will need $2 for the item.”

Customer: “I want a discount for the trouble you put me through.”

Cashier: *exasperated* “The item normally cost $4. You are getting it at half off. Now, is there anything else I can do for you?”

Customer: “No, that’s all. I ought to complain for the amount of time this took. Now I’m late.”

(He grabbed the tire gauge and left. I saw him, about two hours later, still wandering about the store.)

A Bad Collection Recollection

| UK | Bad Behavior, Time

(My job at our store is to book collections over the phone. On the day the collection is made our drivers will ring the customer in the morning and will give them a time as to when they will be in there area to collect. An angry customer phones up.)

Me: “Hello, you’ve reached [Shop]. [My Name] speaking. How can I help you?”

Angry Caller: “I was told that I would receive a call in the morning about my collection and I haven’t. I have been waiting in all day! I am a busy person and you are wasting my f****** time!”

Me: “Okay, if I could just take your last name and I will find your collection details. I will ring the drivers for you and find out why they did not call you, find out what time they can be with you, and then I will call you straight back.”

Angry Caller: *gives surname* “You better had. MY time is very valuable!” *hangs up*

(After she hangs up I call both of our drivers who are on the road. As it turns out none of them have a collection under that name, so i check our diary which we keep in the shop and find her collection details. I then proceed to ring her back.)

Me: “Hello is that Mrs. [Angry Caller]?”

Angry Caller: “Yes, speaking.”

Me: “I am calling from [Store] about your collection.”

Angry Caller: “Where the f*** are your drivers then? I still have not received a call as to when they will be here! If they are not collected today I will make a complaint about you for wasting my time!”

Me: “Well, after reviewing your details, I have found out that you booked in your collection for tomorrow, not today.”

Angry Caller: “…” *click*

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