Can No Longer Handle Your Baggage

, | AZ, USA | Right | March 24, 2016

(I work inside a mall for an authorized retailer of a certain big company when I receive a phone call…)

Me: “How may I help you?”

Customer: “Ya, hi. Umm, I have a bag phone I’d like to activate. Can y’all do that?”

(A bag phone was an early mobile-phone that had to be carried around like a bag or a back-pack.)

Me: “Well, uhh, how old is the phone?”

Customer: “I bought it brand new in 1996! Best phone I ever had. Been out of the world a spell and would like to get my phone hooked back up.”

Me: “I’m sorry, sir, but your phone is not compatible with our network anymore. If you’d like we can get you set up with a new phone that is compatible.”

Customer: “WHAT THE H*** GOOD IS IT TO BUY A NEW PHONE?! I ALREADY HAVE A BAG PHONE! WHY CAN’T I USE THE PHONE I HAVE?”

Me: “Well, they’re heavy, unwieldy, and put off way more radiation than today’s phones. Also, and sir, this is the important bit, they’re not compatible anymore. Your phone uses an analog technology. We all use digital now. I’m sorry, there’s literally no way to use your bag phone.”

Customer: “Well, I’ll just call your competitor and have them do it.”

Me: “Have a nice day, sir.”

This Is Why We’re In A Recession, Part 47

| Manchester, NH, USA | Right | February 16, 2016

(I’m working with a particularly impatient customer who just wants to upgrade but I’ve been having issues with the system. After calling several tech departments, I finally discover what the problem is.)

Me: “Ma’am, it looks as though you previously held an account with us that has gone into collections. Due to issues with our system at the time that you set up this new account, it has gone unnoticed until now. Unfortunately we will not be able to upgrade your phones until that account has been paid in full.”

Customer: “But that doesn’t make any sense. It was three years ago. They need to forget it.”

Me: “Ma’am, that’s not how debt works. You still owe us money and we can’t extend any more credit until it’s paid.”

Customer: *yelling now* “BUT IT WAS THREE YEARS AGO! IT SHOULD BE GONE!”

Me: “No, ma’am, it’s not gone until you pay it.”

Customer: “This is ridiculous. I’m going to another carrier. You just lost a customer.”

Me: “That’s very unfortunate, ma’am, and I’m sorry you feel that way. Would you like the number of the collection agency so you can pay us what you owe us?”

Customer: *takes phone number and attempts to dramatically storm out*

Related:
This Is Why We’re In A Recession, Part 46
This Is Why We’re In A Recession, Part 45
This Is Why We’re In A Recession, Part 44

Credit Them With That Stupid Idea

| CA, USA | Working | January 14, 2016

(My friend has ordered a phone. The store has told her it would be ready for her, and when she gets there they had already sold it.)

Cashier: “You could always just order another one online and wait for a refund for this one.”

Customer: “I don’t exactly have $600 sitting around just waiting to be spent on anything I want.”

Cashier: “Why not?”

Hiding In Plain Sight

, | AR, USA | Right | December 16, 2015

(I manage an authorized retail location for a major cellphone company.)

Me: *to customer coming in the store* “Hello! How can we help you today?”

Customer: “I need to start new cellphone service.”

Me: “Great! Let’s just go over to my desk so I can get some information from you to get started.”

Customer: “I am so glad to not have to deal with those jerks at [Company we sell service for].”

Me: “Um, you are dealing with one of said jerks right now…”

Customer: “You mean this isn’t [Competitor with a completely different log, color scheme, and name]?”

Me: “No, sir, sorry.”

Customer: “Well, HOW DARE YOU DISGUISE YOURSELF AS [Competitor]!” *storms out*

Me: *to coworker* “You would think the four-foot letters over the door, the sign right there on the wall, the logos everywhere, and my name badge would have been enough…”

The Color Of Frustration

| Luton, England, UK | Working | November 24, 2015

(I need to buy a new smartphone and I’m set on a particular brand. It becomes apparent early on that the employee is not the brightest bulb but we get through the data package discussion:)

Employee: “Right, all that is left to do is to choose a phone. You certain you want a [Brand]?”

Me: “Absolutely.”

Employee: “Okay, there are three colours you can have: white, blue, or pink.”

Me: “Go for white.”

Employee: *doesn’t even check her computer* “I’m sorry we are sold out of white.”

Me: “Okay, then it’ll have to be blue.”

Employee: “Sold out of that too, I’m afraid.”

Me: “So the only colour you have is pink?”

Employee: “No, that’s sold out as well.”

Me: “So I can’t get my phone here?”

Employee: “No, you can. You just need to choose a colour: white, blue, or pink.”

Me: “But you are sold out…”

Employee: “Yes, that’s correct.”

Me: “How am I supposed to buy if it’s not in stock?”

Employee: “You just choose a colour.”

Me: *getting frustrated* “Well, I clearly can’t as you don’t have anything!”

Employee: “You didn’t say you wanted something that was in stock!”

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