Too Busy To Bother About Being Busy

, , , | Right | August 4, 2020

My fiancé and I are switching cell phone carriers, so we go to a physical store location to do so. There is currently only one employee on duty who is helping us, and when another customer comes in to have his screen protector on his phone replaced, she excuses herself to help him since his transaction will be fairly quick. She leaves us with forms to fill out so we’re not just standing there doing nothing, and we obviously don’t mind since she is there alone. The store is otherwise empty.

She is finishing up with the other customer when a female customer throws open the front door and marches in quite aggressively.

Employee: “Hi!”

Female Customer: “Never mind; I’ll just call!”

Employee: “Ma’am, is there something I can help you with?”

Female Customer: “You’re all customers, aren’t you?! You’re all waiting?!”

My fiancé and I and the second customer sort of look at each other. I gesture that my fiancé and I are together and already being helped.

Female Customer: “Ugh, and you’re the only one working?!”

Employee: “Yes, ma’am, but I’m just finishing this up now; I can help you.”

Female Customer: “Forget it! You’re too busy; I’ll just call. This is ridiculous!”

She storms back out the door. The employee looks defeated and sighs.

Me: “Don’t worry. She was angry before she even walked in the door.”

Employee: “The funny part is, she’s coming in to pay her bill, which she could have done online or by calling or mailing it in.”

Me: “And yet she drove all the way down here just to storm in and scream at you for being so busy.”

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You… Just Saw Me Do It

, , , | Right | July 27, 2020

I work for a popular phone company. I usually just sell phones, activate plans, do some cleaning, etc. Often, I will have to do some tech work for customers, which is often pretty simple, especially as I learn more the longer I’m in the job. One day, a man comes in for a tech problem.

Me: “Hello, and welcome to [Store]. What can I do for you?”

Customer: “Yeah, I was wondering how you make the video big on the screen.”

I take the phone which has a video playing and turn it on its side before pressing the full-screen button.

Customer: “Wow! How did you do that?!”

Me: “…”

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Would’ve Been Cheaper To Take His Two Cents

, , , , , , | Working | July 24, 2020

This is a story my uncle told me after he decided to switch cell phone carriers due to terrible customer service. He has closed his account and started with a new company; about a month later, he receives a final bill in the mail.

Uncle: “Hi. I have canceled my service with you and just received a bill in the mail for eight cents. I was wondering if you could write that off.”

Agent #1: “No, sir, we expect full payment. If you do not pay the remaining balance, we will charge you a late fee and eventually turn you into collections. I can process the payment over the phone but there will be a $3 service charge, or you can mail a check.”

Uncle: “But it’s eight cents; it will cost more to mail a check than that. Are you sure you can’t just clear out the balance?”

Agent #1: “No, sir, and if we do not receive payment by [date], you will be charged a late fee.”

Uncle: “Okay, I guess I will mail you a check.”

My uncle then mails them a check for sixteen cents and waits for a month to pass when he receives his next bill.

Uncle: “Hi. I just received my bill and I have a credit on my account for eight cents, but since I have closed my account with you I would like a check mailed to me for the remaining balance.”

Agent #2: “But sir, it’s only eight cents; it costs us more to print a check than that, plus the cost to mail it. Could we just close out the account?”

Uncle: “When I called a month ago about just writing off the eight cents I owed, you threatened to charge me a late fee and turn me into collections over eight cents, forcing me to write and mail a check, so no, I will not allow you to just close the account. I want my check for eight cents, and if I don’t receive it, I will file with small claims court and you can pay legal fees on top of it.”

Agent #2: “But it’s only eight cents.”

Uncle: “It was also only eight cents last month when you demanded I pay my bill. I’ll be waiting for my check, thanks. Have a nice day.”

A week later, he received a check in the mail for eight cents, which he happily deposited next time he went to the bank. The company has since gone out of business.

This story is part of our July 2020 Roundup – the best stories of the month!

Read the next July 2020 Roundup story!

Read the July 2020 Roundup!

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The Fifth Entitlement

, , , | Right | July 21, 2020

I work at a popular phone service store selling the phones and doing tech when needed. We’re a smaller store, so we’re not generally busy, but today, we are. There are only two of us helping out two customers each, bouncing between a sale and a tech problem. All of the customers understand that we are doing our best. Then, a fifth guy comes in, waiting patiently for a few minutes. Eventually, though, his face fills with rage.

Customer: “Can you serve me?! I just need to pay a bill!”

I smiled sheepishly at the person to whom I was selling a phone. He got the idea that it was better to just give this guy what he wanted. I rang out the bill pay and chatted with the guy and then he left.

The next day, my manager sent me a review the guy gave ripping us apart because he couldn’t wait his turn like an adult. Bad surveys mean we lose money out of our paycheck.

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When The Smush Is Too Much

, , , , , , | Right | July 21, 2020

This one is kind of on me a little bit. I work at a popular phone retailer selling the phones and doing tech. A mother and her four-year-old son come into the store, and the mother is considering switching to our network. The son is a terror. He spits on the floor and starts licking the counters. The mom doesn’t do anything about this except impotently telling him to stop. However, she agrees to switch once her husband comes home from work. 

That evening, they show up, but their kid is with them. Fair enough; they can’t just leave him. He’s no better behaved than the previous time. He’s licking things, twisting the door push bar to create that wonderful screeching metal noise, and running around the store. His parents tell him if he behaves, he’ll get a cookie when they get home. So, naturally, they get him one in the middle of all of this. As he’s eating it, a chunk breaks off.

Customer: “Oh, you’re going to have to clean that up! We do not do that!”

The kid grins and smashes the cookie into the floor.

Customer: “You’re going to have to clean that up!”

I am thinking that she’s serious but I’m still half-joking.

Me: “I have a broom in the back I could get him.”

The husband ends up cleaning up the bigger pieces, leaving a ton of tiny pieces for me to clean up. The parents temporarily take the cookie and put him in the corner, but they give it back. I’m keeping my cool. I get it; he’s four and this has to be boring. He goes back to his parents and starts licking a display case.

Me: “All right, we’re transferring over your data. It shouldn’t take terribly long.”

Customer: “Oh, thank you! It’s cool that you can do that!”

The kid then starts picking his nose. The mother tries to stop him, but he doesn’t care. I inwardly grimace but don’t do say anything, trying not to think about the fact that I’m the one who has to clean up anything he does just like I did that afternoon. Finally, the kid picks his nose and wipes it on the display case that he’s been licking. I respond before I can stop myself.

Me: “Oh, you’ve got to be kidding me!”

Again, it was all on me to clean up anything he did. I apologized to his parents for the little outburst, cleaned up the kid’s mess for the third time that day, and finished everything up. The three of us left on friendly terms.

The next day, I got the survey they left. They gave me a horrible one because I was rude to their kid, who licked display cases, spit on the floor, wiped his snot on a display case, squeaked the door push bar, and smashed a cookie on the ground. And all I said was, “Are you kidding me?” Oy.

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