Beefed-Up Technology

, , | Right | January 9, 2009

(I am a customer at a cell phone store, observing the following exchange.)

Employee: “I’m sorry, sir, but your phone has water damage, which isn’t covered by the warranty. You will have to purchase a new phone.”

Customer: “That’s ridiculous! I haven’t gotten the phone wet!”

Employee: “Have you used the phone in the rain? Sometimes, that’s all it takes to get the internals wet enough to damage the device.”

Customer: “Well, yes, but that doesn’t make any sense! Cows are in the rain all the time and they don’t die!”

Employee: “…”

Me: *interjecting* “Sir, cows aren’t electronic devices.”

Customer: *storms out*

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The Perfect Customer

, , , | Right | November 10, 2008

(A customer wants a better plan than her current 150 minutes/month. I notice she never uses more than 100 minutes or so a month.)

Me: “Well, ma’am, since our plans have changed and this amount of minutes seems to be perfect for you, I’m happy to tell you that I can give you the exact same plan for $30 a month and save you $10 a month.”

Customer: “That’s not a deal. I said I wanted something better than what I have.”

Me: “This is better. You’ll save $120 a year and based upon your usage, so this is perfect for you.”

Customer: “How is this better for me if it’s the same plan? I don’t want to change.”

Me: “So you don’t want me to change this to a $10 per month cheaper plan?”

Customer: “I said NO! I don’t want to save money if I get no more minutes out of it.”

Me: “Deal.”

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