I see a customer walking in very frustrated.
“My phone is not working . FIX IT! ”
Me: Lets see, i’ll try my best
i open up her account and see , oh you don’t have a data plan thats why your internet doesn’t work.
Customer: i always had a data plan . You guys screw it up. Can you fix it?
Me: i can certainly give you a plan with data but its more expensive its 70$
Customer: i don’t want to pay that.
Me: i can only offer plans that are offered to general public, if you want to negotiate the plans you will have to call customer service.
Customer: Oh this is your service? what are you doing than? i have another problem, my phone gets too hot.
I removed the otterbox case from her phone to check.
Customer: Do you have a charger here ? i want to charge it.
I have her the charger.
Customer: OH YOU BROKE MY CASE!
Me: i did not, its an otterbox its really hard to break it with hand!
Her: well i don’t even know how to take it off so you did it!
Me: i did not do it.
Her: Give me a new otterbox case.
ME: Let me call my manager ..see what i can do.
i tell my manager the whole store and she tells me if i did not break it then don’t give her anything.
I insist that i did not break it.
She starts yelling karma is gonna get you.
i tell her she can escalate it to the manager but i am not gonna give her anything.
She is pissed an leaves the store !