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Not Much Assurance About The Insurance, Part 3

| UT, USA | Extra Stupid, Money

Customer: “I have had this phone for two and a half months and the screen is already broken. Don’t you guys stand next to your products?”

Manager: “Of course we do, if it is defective, but no electronic store can cover hardware physical damage for free. That’s why most places offer insurance on their products. We also sell cases and screen guards to decrease the risk of damage in the instance of dropping or scratches.”

Customer: “I don’t believe in insurance. If the product was built poorly enough to need a case and a screen guard it should have come with one. I mean cars come with bumpers.”

Me: “But if you total your car, a bumper isn’t going to do you any good. Nothing is indestructible. Even cars have insurance and deductibles if you get into a wreck. The only difference in this instance is that you decided to keep it out of its “seatbelt” and have denied any insurance we have tried to offer you for the entire length of time you have been with this carrier.”

(The customer kept grumbling about our incompetence and how he should be given a new phone because we need to stand by our product.)

Related:

Not Much Assurance About The Insurance, Part 2

Not Much Assurance About The Insurance

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Can No Longer Handle Your Baggage

, | AZ, USA | Crazy Requests, Popular, Technology

(I work inside a mall for an authorized retailer of a certain big company when I receive a phone call…)

Me: “How may I help you?”

Customer: “Ya, hi. Umm, I have a bag phone I’d like to activate. Can y’all do that?”

(A bag phone was an early mobile-phone that had to be carried around like a bag or a back-pack.)

Me: “Well, uhh, how old is the phone?”

Customer: “I bought it brand new in 1996! Best phone I ever had. Been out of the world a spell and would like to get my phone hooked back up.”

Me: “I’m sorry, sir, but your phone is not compatible with our network anymore. If you’d like we can get you set up with a new phone that is compatible.”

Customer: “WHAT THE H*** GOOD IS IT TO BUY A NEW PHONE?! I ALREADY HAVE A BAG PHONE! WHY CAN’T I USE THE PHONE I HAVE?”

Me: “Well, they’re heavy, unwieldy, and put off way more radiation than today’s phones. Also, and sir, this is the important bit, they’re not compatible anymore. Your phone uses an analog technology. We all use digital now. I’m sorry, there’s literally no way to use your bag phone.”

Customer: “Well, I’ll just call your competitor and have them do it.”

Me: “Have a nice day, sir.”

Hiding In Plain Sight

, | AR, USA | Extra Stupid

(I manage an authorized retail location for a major cellphone company.)

Me: *to customer coming in the store* “Hello! How can we help you today?”

Customer: “I need to start new cellphone service.”

Me: “Great! Let’s just go over to my desk so I can get some information from you to get started.”

Customer: “I am so glad to not have to deal with those jerks at [Company we sell service for].”

Me: “Um, you are dealing with one of said jerks right now…”

Customer: “You mean this isn’t [Competitor with a completely different log, color scheme, and name]?”

Me: “No, sir, sorry.”

Customer: “Well, HOW DARE YOU DISGUISE YOURSELF AS [Competitor]!” *storms out*

Me: *to coworker* “You would think the four-foot letters over the door, the sign right there on the wall, the logos everywhere, and my name badge would have been enough…”

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