A Beautiful Siren Song

, , , , , | Right | May 23, 2018

(Our auto insurance call center shuts down at 10:00 pm everyday. It is 9:55 pm.)

Me: “Thank you for calling [Call Center]. My name is [My Name]. How may I help you today?”

Customer: “I don’t care who you are. I hope this is being recorded. I have called in multiple times and no one has helped me yet!”

Me: “I apologize for your experience, sir. If you want, I can get my manager on the phone to help you out.”

Customer: “No, you will do my claim and no one else.”

Me: “All righty then, sir. Let’s get started.”

(I continue to take his information to finish his claim. We are one step from being completed with his claim when I hear the customer cursing someone else out on the other side of the line and then a loud bang.)

Me: “Sir, is everything, okay?”

Customer: “Why are you worried about what’s going on over here? Aren’t you supposed to be taking my information for the claim?”

Me: “Sir, I heard a loud bang and was just wanting to make sure everything or everyone was all right.”

Customer: “Mind your own d*** business, you piece of s***!”

(Little do I know that my manager is shadowing my call and has already called the police to trace the number.)

Manager: *pulls one earphone off my head and mutes my call* “Keep him on the phone for a few more minutes.”

Customer: “Excuse me, are you even listening? I thought it was your job to take my call,and listen to what I say, and take my information.”

Me: “I have been listening, sir, and we have one more step to do. Here are the dates that are available to get your vehicle in the shop.” *tells customer the dates* “Which would work best for you?”

Customer: “Let’s go with [date].” *sirens in the background*

Me: “Thank you, sir. Would you like this information to be sent to you via email or via text?”

Customer: “Here’s my phone number for the text. I have to go now; I’m in trouble.”

Me: “Thank you for calling [Call Center]. Again my name is [My Name], and I hope you have a wonderful and blessed day, sir.”

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Not Seeing Eye To Eye On This

, , , , , | Healthy | May 10, 2018

(It is important to note that every state in the USA has their own laws about eyeglass prescriptions. It is most common in Iowa for optometrists to write prescriptions that only last for one year, though they could write one that would be valid for up to two years. One day, I get this phone call.)

Me: “Thank you for calling [Optometrist]’s Office. My name is [My Name]. How can I help you today?”

Customer: “Yes, hello! I ordered a box of contacts from you guys about a month ago, for my son, and he says these ones aren’t working. He’s got blurry vision. I know the doctor changed his script a couple times and I just want to make sure the most recent one was ordered.”

Me: “Sure. I’ll pull his file and take a look. Please hold.”

(I go to have a look at the file and my heart sinks. It’s April, and this kid had his eye appointment last June. Kids tend to have a lot of changes in their vision thanks, in part, to hormones. Not only that, but he came back three times with the same complaint of his contacts not working. All of that was within thirty days of his appointment, so his script was finalized in July. And Mom waited to order… until March. I steel myself and pick up the phone.)

Me: “Thank you for holding, ma’am. It looks like the most recent prescription was what we ordered for your son. It is accurate.”

Customer: “Well, he can’t see out of them! Can you take this box back?”

Me: “Is the box unopened? We can do a refund for the box if it is, but we can’t take back an opened box for hygiene reasons.”

Customer: “Of course it’s opened! He’s been wearing them! But they are wrong now.”

Me: “I’m sorry, ma’am. The order was placed correctly. We put the same strength that your son told us worked, and so there’s nothing we can do. At this point, he’s almost due for another eye exam, as it is.”

Customer: “So, you’re saying I’m just out, what, $75?”

Me: “I’m sorry, but yes. He saw the doctor last July, and it’s been almost a year. It’s possible his eyes have changed.”

Customer: “That’s just ridiculous! This is the worst service I’ve ever gotten. I’m never bringing him back to your office!”

(And she hung up on me. I’m sorry, but who waits eight months to order contacts and THEN complains? Next time, don’t wait so long!)

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Foiled Your Plan From The Beginning

, , , , | Right | May 8, 2018

(I work at a popular burrito place, where we make the burrito as the customer is ordering it. I recently transferred stores.)

Me: “Hello! What can I get started for you?”

Customer: “Yeah, can I get a bowl, but with the tortilla inside the bowl?”

(This request is common at my new store, but non-existent at my old store. As such, I’m not use to the proper procedures and forget to put a foil underneath the bowl.)

Customer: “Also, can you grill the steak a little longer? I don’t like it so rare.”

Me: “Of course. Do you want to get the other topping on while we wait on the steak?”

Customer: “No, I’ll wait.”

(The steak finishes a little while later, so I grab it, put in on the bowl, and add the rest of her toppings, right before she pays.)

Customer: “You know, you should really put a foil under the bowl, cause that’s just unsanitary. I don’t even want to eat this. It’s gross.”

Cashier: “Would you like us to remake it for you? Free of charge.”

Customer: “Yes.”

(I ended up having to toss out a perfectly good bowl and remaking it. I just can’t figure out why she didn’t point this out while the steak was cooking.)

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A Clearance On Bad Customers

, , , , , | Right | March 7, 2018

(In the store where I work, we often have some items of a kind of material on clearance while others are not. We leave the clearance items on the shelf, but the clearance items are clearly marked with red and yellow labels, while the regular items have the usual white labels. This has never been a problem, until one day one of the checkers calls me up to the register to do a price check.)

Customer: “This ribbon is $2.00! You’re trying to charge me $4.99!”

Me: “I’m sorry about the mix-up, ma’am. I’ll go check on that for you.”

(I go and I immediately see the problem. There are no old sale signs left up, and all the merchandise is clearly marked, but okay, people make mistakes. I radio the checker and explain, but when I head back up to the front, the customer is ranting.)

Customer: “That’s not true! It’s clearance! The whole shelf was clearance!”

Me: “I’m sorry, ma’am, but the ribbon you have is regular price. The ribbon right next to it was on clearance. You may have just looked at the wrong label.”

Customer: “NO! It was the WHOLE SECTION!”

Me: “I can show you what I mean, if you would like.”

Customer: “Fine. Show me.”

(She smiles all smug, like she’s got me, and follows me back to the aisle.)

Me: “See, this yellow ribbon was on clearance, but the orange ribbon you want is right next to it. See how this label is for yellow and this one for orange is regular price?”

Customer: “You expect me to be able to read that?!”

(The labels are two completely different colors, but again, okay, the customer is elderly. Also, I am much taller than she is and closer to eye-level with the labels concerned. However, there are two shelves right below that one with the same kind of ribbon and the same mix of red-and-yellow clearance labels and white labels. I point that out.)

Me: “Fair enough. I’m sorry. See here, how some of this ribbon is clearance and some of it isn’t?”

Customer: “Well… well… There’s nothing there!” *points to a section of the shelf where we’ve sold out of some of the clearance ribbon*

Me: *trying really hard not to snap at her* “Yes, because those were on clearance and now all of them have been bought.”

Customer: “Well, THAT label says clearance! That means the whole shelf is clearance!”

Me: “Um, ma’am, as you can see, all the ribbon colors have their own price listings right underneath each one.”

Customer: “NO! It isn’t clear! That one said clearance and I thought all of this was clearance! It’s misleading!”

Me: “I’m sorry for the confusion. There are different labels here.”

Customer: *clearly just feeling stupid at this point and trying to save face* “IT’S NOT CLEAR!”

Me: *seething inwardly* “I’m very sorry. The orange ribbon is regular price.”

Customer: “Well, I’m going to return it!” *draws herself up and smirks at me like she’s just struck a killing blow and I will grovel and beg her forgiveness*

Me: “All right. You can do that at any open register.” *walks away*

(Sure, lady, our large chain store will never recover from losing the sale of one five-dollar roll of ugly ribbon. The sad thing is, if she had been polite and hadn’t gone to such lengths to blame us for her own mistake, I would’ve been happy to give her her stupid ribbon for the clearance price, just the once. It just goes to show that being an a**hole won’t get you any favors.)

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Rick-Rolling On The Loudspeaker

, , , , , , | Working | January 17, 2018

(I work at a grocery store. One day, Rick Astley’s infamous song, “Never Gonna Give You Up,” starts playing over the store speakers, and as I listen, my coworker from another department interrupts the music and takes this opportunity to make an announcement over the P.A.)

Coworker: “Attention, customers! Come on back to the meat department, where we’re never gonna give you up. We’re never gonna let you down with sub-par product, so don’t run around to other stores and hurt us. I’m never gonna tell a lie and say we don’t have great deals, so don’t say goodbye. We’re never gonna desert you. Thank you for shopping at [Grocery Store]!”

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