Relegating That Pit Boss To The Pit

, , , , , , | Working | July 16, 2020

I used to work at a casino. It was a small inner-city place that had just been acquired by a new chain — literally, a chain that was until recently a single venue but then bought four new locations.

Despite expanding, they didn’t really update their methods of running the place. In the age of the iPad, everything still had to be written on paper by the inspectors and then handed to the supervisor hourly for them to put it into the computer, which was nowhere near the actual tables. The company also had a major “do it our way” thing going on — better dealers on paper always went on bigger games even if they weren’t feeling great or were underperforming for whatever reason.

This might not seem important, casino games being games of chance and all, but a dealer that is doing well, going fast and accurately, and getting more individual hands or spins in effectively speeds up the house edge. In short: more games = more money for the house. So, if a dealer who is experienced but also is having a bad day is dealing a big game, they might not be as fast as a less experienced dealer who is doing fine. This didn’t matter to the owners, though; they went only by experience.

We got a new pit boss in; he came from another casino in town as an inspector but then got promoted to fill a vacancy. He did not believe the owners were on the right track with this method, so he fairly openly took care of the dealers. We all loved him; breaks came regularly, he could put us on quieter tables if we weren’t feeling great, and he’d give us big games if we were up to it. Unfortunately, he did this fairly brazenly, so management caught wind. He was put on two-month probation, in which he was supervised directly so he had to do everything by the book.

His results — how much money we made on his shifts — promptly collapsed. He had been doing better than most of the other pit bosses, but over those two months, he fell to the back of the pack.

At the end of this period, management went over the results with him. Armed with evidence that his method was better, he asked if they really thought he should stick to doing things their way.

Management’s answer was still a yes.

He learned to keep his methods a little more under wraps after that.

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He’s Not Your Exchange Mate

, , , , , | Right | June 5, 2020

I’m dealing blackjack on a table quite close to the cashier when a customer comes up to me and throws US currency on the table.

Customer: “I’ll get that all in $100 chips, thanks.”

Me: “Sorry, sir, I can’t change that currency for you on the table, but if you take it to the cashier they can exchange it for you.”

Customer: “It’s money, though.”

Me: “Yes, sir, but not Australian currency, and I’m afraid I can’t exchange it for you, but if you take it—”

Customer: “The exchange is about ninety cents US to your dollar.”

Me: “I can’t just guess the exchange rate, sir.”

Customer: “It’s like you don’t even know how money works!”

The customer stormed off past the cashier and out the exit.

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Let’s Hope Stupidity Isn’t Contagious

, , , , , , , , | Right | June 3, 2020

I work in a “gaming room” in a hotel — basically a small casino with only poker and slot machines. It’s the week before all non-essential businesses close due to the health crisis, and we are starting to put social distancing measures in place. The main one is putting every second poker machine out of order to force distance between people.  

I am told to do this just fifteen minutes before we open in the morning, so I rush around putting “reserved” signs on all the odd-numbered machines as we don’t currently have enough “out of order” signs to use. The signs clearly state that no one but the customer who put the sign on, or a staff member, can remove it to play the machine.

Me: “Should I force errors onto the machines, too? That way customers can’t play even if they ignore the rule and pull the sign off.”

Manager: “We’re about to open, so you won’t have enough time. It’s pretty clear what we are trying to do with the social distancing; I’m sure it’ll be fine like that until we can get enough ‘out of order’ signs printed.”

The very first customer of the day walks right up to our most popular lot of machines, takes a “reserved” sign off, and sits down to gamble, ignoring the two clearly available ones on either side.

I look wearily over to my manager.

Manager: *Sighing* “Yeah, I don’t know what I was thinking. Go ahead.”

It took a while, but I went around and forced errors onto thirty-seven of our machines so they were unplayable. Despite that, we still had quite a few customers taking reserve signs off and asking us to “fix” the machines so they could play them. Gambling on your favourite machine is more important than avoiding getting sick, apparently!

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To Customers, Competence = Magic

, , , | Right | March 31, 2020

(This happens at least once a week when I walk the floor at the casino where I work. Guests will flag me down and then:)

Guest: “My ticket/card/cash won’t work in this machine. Fix it!”

(I take the item from the guest and insert it into the machine. It works perfectly, and the guest stares at me.)

Me: *waves* “Magic hands. Have a great day!”

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If You Have To Ask, You’re Not A High Roller

, , , , | Right | February 9, 2020

(I’m working at a call center in a casino late at night.)

Caller: “Hey, I was wondering, do you guys sell alcohol all day?”

Me: “No, unfortunately. Due to state laws, we stop serving alcohol at 2:00 in the morning.”

Caller: “No way. For real?”

Me: “I hate to be the bearer of bad news, but that’s how it is.”

(At this point, his tone changes from disbelief to anger.)

Caller: “Even for high rollers?”

Me: “Unfortunately, yes, we have to abide by state laws—”

Caller: “Oh, we’ll see about that.” *hangs up*

(I guess he came over and sure did see about that.)

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