Sorry, You’ll Just Have To High Roll With It
I once worked as a security officer at a popular casino/resort. One afternoon, I was walking the floor. It was a slow day, and not much was going on. I was looking at one of the new slot machines that had just been installed when I heard a shout.
Guest: “Hey! Hey buddy!”
It was a nasally, obnoxious voice. I turned to see an older man heading my way at a fast clip, holding something in his hand.
Guest: “Hey!”
He shouted again as he stopped in front of me, practically shoving what he held in his hand up my nose. I stepped back slightly, enough to make out that he was waving a fifty-dollar bill in my face.
Guest: “Where are the quarter machines?”
I opened my mouth to answer, only to hear him say:
Guest: “Never mind, I see them.”
With that, he spun around and practically ran into a smaller area of the gaming floor. I realized after a moment where he’d gone, but before I could even take two steps in his direction, he’d sat down at a machine, put his money in, and hit the button. Knowing what was coming, all I could do was wait.
A few moments later, I heard another shout.
Guest: “Buddy!”
He had left his machine and was heading my way again.
Guest: “That machine just ate all my money!”
Me: “That was a fifty-dollar bill you had, right?”
Guest: “Yeah! I bet twice, and it was gone! What kind of quarter machine is that?!”
Me: “There’s a simple answer, sir. Before I could tell you where the quarter machines were, you went into the high roller slot area. You just played a twenty-five-dollar machine.”
I watched his eyes start to widen in horror as that information sunk in. I pointed towards a bank of machines behind me.
Me: “The quarter machines are over there.”
Turns out he’d just gambled away his gas money and demanded to speak to a slot supervisor because he wanted his money back. I went and tracked one down, he relayed his story to her, and she had to tell him that since he willingly played the machine, there would be no refund.
He walked off, ranting and raving, when he finally saw that no amount of arguing was going to get his money back. All the supervisor and I could do was look at each other and shrug.
It’s not like it was hard to tell the difference between quarter machines and twenty-five-dollar machines, as all of the machines were very clearly marked with the price for each spin, but it does help if you read the signs before just assuming you know what machine you’re at.
