Pick Me Up Taken Down A Notch

| OK, USA | Romantic | October 10, 2014

(I work inside a convenience store in a casino. We sell some tobacco products but most are behind the counter. As I am making trips to and from the back storage room I notice a group of men coming into the store looking around curiously as my arms are full of merchandise. I am female.)

Me: “Good evening!”

Customer #1: *doesn’t speak but nods in acknowledgement*

Customer #2: “Hey, do you sell cigars?”

Me: *freeing an arm I point with an open hand palm out gesture towards the cigar case directly behind them* “Right there, sir.”

Customer #2: “Hey I like that! Very professional!”

Me: “Thank you!” *laughs* “I’ve been trained well!”

(Thinking this was going to be a rare group of well behaved young men, I smiled brightly at them going behind the counter to wait on them. And then…)

Customer #1: “Yeah, I can train you well, too, if you know what I mean.”

Me: “…oh?” *I kept the smile up to at least be pleasant*

Customer #1: “Yeah. Hey, you got a boyfriend?”

Me: *not wanting to get into the fact I’m engaged to a woman with strangers I nod* “Yes, I do.”

Customer #1: *sneers* “What’s his name?”

Me: “It’s [Fiancé’].”

Customer #1: “What’s he do?”

Me: “He’s training to be a pharmacist technician.”

Customer #1: “Oh, yeah? Well, I kill people for a living. What do you think about that?”

(I guess he must have noticed my alarmed face because then he flashed his military ID at me and then I lost my ability to keep my fake smile up, honestly disgusted. I only nodded and said what needed to be said not even bothering to tell them to come back. I admire and look up to soldiers but that was just so low and horrid. I don’t know what bothered me more: the fact his friends didn’t try to stop him, or the fact he thought that was a pick up line…)

Does Not Compute

| Columbus, OH, USA | Working | March 21, 2014

(I work in the wardrobe department of a casino. My coworker is very lazy and spends all her time on the computer surfing the web and chatting. My other coworker has had enough and reports her. The lazy coworker is called in to our boss’s office.)

Coworker: “Ugh! I can’t believe that just happened!”

Me: “What happened?”

Coworker: “[Boss] just wrote me up for using the company’s computer for personal use on the clock! Can you believe that?!”

Me: “Well, you’re not supposed to. That’s why they monitor the computer activities.”

Coworker: *rolls eyes* “DUH! I know that! My boyfriend is a computer tech.”

Me: “So why didn’t you just do your job and stay off the internet?”

Coworker: *doesn’t hear me* “I am just so upset that I can’t work the rest of the day.”

(She whipped out her phone and stayed on it for the rest of her shift – which was six hours.)

Platinum Member, Bronze Behavior

, | MN, USA | Right | March 13, 2014

(I work at a concession stand/food court inside a casino. At this casino, we have player cards with different levels depending on the amount of money a customer spends. A regular with the highest level (platinum) card comes at least twice a week to the Asian stand. Every time we see her the conversation is the same.)

Customer: *very rudely* “I want a chicken fried rice, no carrots or peas, no egg, no bean sprouts, no oil, no salt, with broccoli fried extra soft, to go.”

(She orders this exact thing every time.)

Me: “All right, ma’am. That will be [total]. Thank you, and do you have your card for discount?”

(I swipe her player card for a discount, she pays cash, and then waits for her order. Her order comes up fresh from the wok, and I check the order EXTREMELY well to make sure that everything is in order. The customer is waiting at the counter tapping her foot impatiently. I give her the box and wish her a good day. 10 minutes pass before she comes back, red faced and angry. She’s maybe taken one bite from her food.)

Customer: “This isn’t what I ordered! I ordered a chicken fried rice, no carrots or peas, no egg, no bean sprouts, no oil, no salt, with broccoli fried EXTRA soft, to go! I want to speak with [Manager] immediately!”

(The order WAS exactly how she ordered it. That’s why we always check the order for her.)

Me: “I’m so sorry, ma’am. Let me grab [Manager] and we’ll make you a new one right away!”

Customer: *smiling smugly* “Thank you, sweetie.”

(The manager comes out and has a quiet discussion with the upset platinum customer.)

Customer: “My food was old, and cold, and you put things in the rice that I didn’t order. Everything was just wrong!”

Manager: “Perhaps you would care to fill out a comment card, and I will take care of the issue.”

(Meanwhile, I am in the back talking with our chef about the customer. Our chef is obviously a little upset that the customer can do this so consistently because she’s a platinum member, so we cannot turn away her service. We agree that nothing is wrong with the food and throw it in the microwave to warm it up. I go back out and hand the food to the customer, who is handing the comment card to my manager.)

Me: “I’m so, so sorry that happened. Here. Look it over to make sure it’s right this time.”

(She looks it over and nods.)

Customer: *still smug* “This is exactly how I wanted it, honey. Thank you for making another one!”

(My manager waits a few moments to make sure the customer is well on her way before throwing the comment card in the trash.)

Manager: “She comes in here every week and does that!”

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Not So Smart-Money

| Perth, WA, Australia | Right | January 25, 2014

(I’m a blackjack dealer, and get many players that are confused when a blackjack (ace and 10, jack, queen, or king) beats a hand with a total of 21.)

Player: “How did your hand beat mine? We both have 21.”

Me: “I have blackjack and you have 21. Blackjack is a winning hand.”

Player: “It’s like the casino just wants to make money.”

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Food For Thought-ful

| Durant, OK, USA | Right | October 31, 2013

(I work in a gift shop inside a very successful casino. Our department is very small, and has suffered a few losses of faculty leaving us shorthanded for a small period. I am working a late shift unable to take any breaks but I don’t mind it. I’m used to being on my feet, but I am feeling very hungry. A customer comes in with bags of food wanting a few candy bars.)

Me: “Oh my gosh, that smells so good.”

Customer: “Yeah, double cheeseburger, onion rings and chili fries! I’m feeling hungry tonight!”

Me: “Oh man, me too! I haven’t had a chance to eat today.”

Customer: “You haven’t? Well, why not?!”

Me: “The store is open 24 hours, and there’s no one else here to break me. It’s only for a little while though, and my relief comes in at midnight.”

Customer: “But that’s so long!”

Me: “It’s not that long, but that smell sure is making me hungry!”

Customer: “You want me to order you some food?”

Me: “Sir, you don’t have to do that!”

Customer: “I want to!”

(I continue ringing him up and hand him back his change.)

Me: *chuckles* “Alright, thank you, sir. You have a good night.”

Customer: “You the same!”

(The customer leaves and the offer slips my mind as I continue working. Sure enough, about an hour later a drink-girl comes in with a tray full of all the food he described! I was astounded! Thank you, sir, for your generosity!)

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