Not So Smart-Money

| Perth, WA, Australia | Extra Stupid, Money

(I’m a blackjack dealer, and get many players that are confused when a blackjack (ace and 10, jack, queen, or king) beats a hand with a total of 21.)

Player: “How did your hand beat mine? We both have 21.”

Me: “I have blackjack and you have 21. Blackjack is a winning hand.”

Player: “It’s like the casino just wants to make money.”

Food For Thought-ful

| Durant, OK, USA | Awesome Customers, Food & Drink, Top

(I work in a gift shop inside a very successful casino. Our department is very small, and has suffered a few losses of faculty leaving us shorthanded for a small period. I am working a late shift unable to take any breaks but I don’t mind it. I’m used to being on my feet, but I am feeling very hungry. A customer comes in with bags of food wanting a few candy bars.)

Me: “Oh my gosh, that smells so good.”

Customer: “Yeah, double cheeseburger, onion rings and chili fries! I’m feeling hungry tonight!”

Me: “Oh man, me too! I haven’t had a chance to eat today.”

Customer: “You haven’t? Well, why not?!”

Me: “The store is open 24 hours, and there’s no one else here to break me. It’s only for a little while though, and my relief comes in at midnight.”

Customer: “But that’s so long!”

Me: “It’s not that long, but that smell sure is making me hungry!”

Customer: “You want me to order you some food?”

Me: “Sir, you don’t have to do that!”

Customer: “I want to!”

(I continue ringing him up and hand him back his change.)

Me: *chuckles* “Alright, thank you, sir. You have a good night.”

Customer: “You the same!”

(The customer leaves and the offer slips my mind as I continue working. Sure enough, about an hour later a drink-girl comes in with a tray full of all the food he described! I was astounded! Thank you, sir, for your generosity!)

Not Quite On Top Of Her Game

| MD, USA | Bad Behavior, Criminal & Illegal, Technology, Theme Of The Month, Uncategorized

(I work as a slot machine technician. While we do occasionally talk with customers, they’re not our primary concern. In the event of a customer dispute, we’re to call a supervisor and let them handle it from there. I’m flagged down by a flustered customer while walking the floor. She is playing a very popular game. Her English is halting at best.)

Customer: “This game stole my $20! You gimme $20!”

Me: “Let me take a look at it, ma’am.”

(I open the game and check the device that accepts bills; nothing is inside. I next check the machine’s logs, and see that a $20 bill was indeed inserted only a few moments earlier, but that exact $20 was then cashed out 10 seconds later with no games played.)

Me: “Ma’am, it appears the $20 was cashed out 10 seconds after it was put in.”

Customer: “No! It stole it! Gimme my $20!”

(I call for a supervisor. It’s a very busy Friday night, and it takes 15 minutes for one to finally come by. In the meantime, the lady has gotten more agitated.)

Supervisor: “Hey, what’s up?”

Me: “This customer says the machine ate her $20, but the machine’s logs say that the $20 was cashed out 10 seconds later.”

Supervisor: “Thanks, I’ve got this.”

(My supervisor approaches the customer.)

Supervisor: “Ma’am, the machine says you cashed out your $20.”

Customer: “No! It took my $20! Gimme $20!”

Supervisor: “Ma’am, I’m not giving you $20.”

(The look on her face is something like rage, disbelief and heartbreak. She eventually storms off, getting nothing for her troubles. After talking with a few other techs, it turns out she has tried this at a few other games in the casino that night, with the exact same result.)