Unfiltered Story #203744

, , , | Unfiltered | August 3, 2020

(I used to be a gaming waitress at a large London casino, as well as roulette and black jack tables, etc.. we also had slot machines and touch screen roulette machines. I’m on the touch screen area at the moment and have just taken an order from two guys playing, I go to collect the money as one of the loses and hits the screen of the machine quite hard)

Me: Please don’t hit our machines, sir

Customer: (snatching money out of my hand) YOU are just a waitress, YOU just serve my food, YOU don’t tell me what to do

Me: Ok, but sir, please don’t hit our machines because if they break they’re very expensive to fix and you’ll be asked to cover that

Customer: I demand to speak to a manager! YOU are just a waitress

(One of the gaming managers heard the initial bang and has walked up behind the customer already)

Me: Certainly, Sir, a manager is just behind you

Manager: What seems to be the problem, sir?

Customer’s friend: (giving me back the money) I’m so sorry, keep the change too please

Relegating That Pit Boss To The Pit

, , , , , , | Working | July 16, 2020

I used to work at a casino. It was a small inner-city place that had just been acquired by a new chain — literally, a chain that was until recently a single venue but then bought four new locations.

Despite expanding, they didn’t really update their methods of running the place. In the age of the iPad, everything still had to be written on paper by the inspectors and then handed to the supervisor hourly for them to put it into the computer, which was nowhere near the actual tables. The company also had a major “do it our way” thing going on — better dealers on paper always went on bigger games even if they weren’t feeling great or were underperforming for whatever reason.

This might not seem important, casino games being games of chance and all, but a dealer that is doing well, going fast and accurately, and getting more individual hands or spins in effectively speeds up the house edge. In short: more games = more money for the house. So, if a dealer who is experienced but also is having a bad day is dealing a big game, they might not be as fast as a less experienced dealer who is doing fine. This didn’t matter to the owners, though; they went only by experience.

We got a new pit boss in; he came from another casino in town as an inspector but then got promoted to fill a vacancy. He did not believe the owners were on the right track with this method, so he fairly openly took care of the dealers. We all loved him; breaks came regularly, he could put us on quieter tables if we weren’t feeling great, and he’d give us big games if we were up to it. Unfortunately, he did this fairly brazenly, so management caught wind. He was put on two-month probation, in which he was supervised directly so he had to do everything by the book.

His results — how much money we made on his shifts — promptly collapsed. He had been doing better than most of the other pit bosses, but over those two months, he fell to the back of the pack.

At the end of this period, management went over the results with him. Armed with evidence that his method was better, he asked if they really thought he should stick to doing things their way.

Management’s answer was still a yes.

He learned to keep his methods a little more under wraps after that.

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He’s Not Your Exchange Mate

, , , , , | Right | June 5, 2020

I’m dealing blackjack on a table quite close to the cashier when a customer comes up to me and throws US currency on the table.

Customer: “I’ll get that all in $100 chips, thanks.”

Me: “Sorry, sir, I can’t change that currency for you on the table, but if you take it to the cashier they can exchange it for you.”

Customer: “It’s money, though.”

Me: “Yes, sir, but not Australian currency, and I’m afraid I can’t exchange it for you, but if you take it—”

Customer: “The exchange is about ninety cents US to your dollar.”

Me: “I can’t just guess the exchange rate, sir.”

Customer: “It’s like you don’t even know how money works!”

The customer stormed off past the cashier and out the exit.

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Let’s Hope Stupidity Isn’t Contagious

, , , , , , , , | Right | June 3, 2020

I work in a “gaming room” in a hotel — basically a small casino with only poker and slot machines. It’s the week before all non-essential businesses close due to the health crisis, and we are starting to put social distancing measures in place. The main one is putting every second poker machine out of order to force distance between people.  

I am told to do this just fifteen minutes before we open in the morning, so I rush around putting “reserved” signs on all the odd-numbered machines as we don’t currently have enough “out of order” signs to use. The signs clearly state that no one but the customer who put the sign on, or a staff member, can remove it to play the machine.

Me: “Should I force errors onto the machines, too? That way customers can’t play even if they ignore the rule and pull the sign off.”

Manager: “We’re about to open, so you won’t have enough time. It’s pretty clear what we are trying to do with the social distancing; I’m sure it’ll be fine like that until we can get enough ‘out of order’ signs printed.”

The very first customer of the day walks right up to our most popular lot of machines, takes a “reserved” sign off, and sits down to gamble, ignoring the two clearly available ones on either side.

I look wearily over to my manager.

Manager: *Sighing* “Yeah, I don’t know what I was thinking. Go ahead.”

It took a while, but I went around and forced errors onto thirty-seven of our machines so they were unplayable. Despite that, we still had quite a few customers taking reserve signs off and asking us to “fix” the machines so they could play them. Gambling on your favourite machine is more important than avoiding getting sick, apparently!

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Unfiltered Story #192466

, , | Unfiltered | April 26, 2020

I wish this website was around circa 1995 when I worked in the teen Center of an Atlantic City casino (which shall remain nameless). It was the end of the night and I was handing out prizes to kids who turned in their tickets from the games. A parent wanted her child to get a larger prize but she didn’t have enough tickets and I wasn’t allowed to upgrade the prizes. She was clearly drunk and started cursing at me. Then when that didn’t work she took out her prosthetic eye and tried to put it in my hand. I was so caught off guard that I didn’t know how to respond. I finally said that I thought she needed it more than I did. I looked at her daughter and could tell she was mortified. So I just finished my job and locked up the center but I was so shaken up. I called my manager and explained what had happened. But his response was that he would investigate and see what kind of customer she was, which was code for he would find out how much she spent in the casino. It must have been a lot because nothing was ever done about it.