Cashier Sees Red, Fears Customer Is Seeing Red

, , , , | Working | June 15, 2018

(I have a medical condition that can only be controlled by a certain general steroid. As a result, my face turns red at random and I lightly sweat, because the steroid causes heat flashes. I’ve gone shopping at my regular grocery store, where most of the cashiers know me. However, they have a new person at the quick checkout who looks to be still in high school.)

Me: “Hi, I was looking for more of that cheese on sale, but it looks like you’re out. Can I get a raincheck for it?”

Cashier: “Oh, uh. Let me send someone back there to confirm, then I can.” *She calls for a stocker to check for me, then resumes scanning my items.* “I’m so sorry.”

Me: “That’s okay; I don’t mind waiting.”

(My face is getting red, and she keeps giving me weird looks as she reaches for her phone to page a manager.)

Me: “Uh-oh, did something ring up wrong?”

Cashier: “No. Just one moment, and my manager will be with you.”

Me: *confused* “Okay… Can I ask why I need to talk to a manager? Do you have to do that before you do a raincheck now?” *my voice has kept calm and pleasant this whole time*

Manager: “What’s going on, [Cashier]? Hey, [My Name], you giving this young lady problems?”

Me: *laughing* “Yup, I’m threatening to shake my fist at her if y’all don’t get me my cheese. Since when do you need a manager to fill out a raincheck?”

Manager: *confused* “You don’t.”

Cashier: “She was getting angry! I was scared she was going to scream at me or throw something at me.”

Me: *laughing* “Let me guess: my face went red, didn’t it? I promise, I’m not going to hurt you or be rude. I take medicine that makes me have a heat flash, that’s all.”

Manager: “[My Name] is one of the friendlier customers. If she’s angry at you, it’s because you were rude to her or did something incredibly stupid.”

(About this time, the stocker came back up with two of the cheeses I’d overlooked. The manager told me I was in trouble for causing such a situation. As compensation, I bought the cashier a candy bar, which she appreciated. She apologized for the mix-up, but I told her that I can understand, since most people think the instant response to not getting what they want is to scream like a kid. I hope retail doesn’t beat her down.)

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Causing Some Pay(n)

, , , , , , , | Working | June 5, 2018

(I work for a large grocery chain with locations all around the country. As part of my job, I get a staff card that entitles me to a 5% discount when presented. The only rule is that we can’t give it to others to use, but we are allowed to use it for family and friend’s purchases as long as we are the one presenting the card. One day, I tag along with my mum as she does the weekly grocery shop so she can use the discount. The store we visit isn’t the one I work at. We get to the checkout and I present my card.)

Cashier: “Are you the one paying for this?”

Me: “No, my mum is.”

Cashier: “Then I can’t scan your card. You have to be the one paying.”

Me: “It’s fine to do as long as I, the cardholder, am present. That’s the rule.”

Cashier: “No, it’s not. I can’t accept it. It’s against the rules. Technically, I should be confiscating your card just for suggesting it.”

Me: “What?”

Mum: “But we’re here together. They always let us do it.”

Cashier: “Sorry.”

Me: “That’s how it’s done at my store.”

Cashier: “Then you’re breaking the rules.”

Mum: “I have the money here. If I handed it to him to pay you, would that be okay?”

Cashier: “Yes, that would be okay, I guess, because then he’d technically be the one paying.”

Mum: “But if I just give the cash straight to you, without going via him, we can’t get the discount?”

Cashier: “Correct.”

(My mum made a big show of handing me the cash, which I then handed to the cashier, along with my staff card, which she finally accepted, with a look on her face like she’d put us in our place. The following day I mentioned this to my manager, who agreed that the cashier was in the wrong. We tend not to do our grocery shop at that store anymore, and I’ve since learned that that particular store isn’t held in very high regard by many of my fellow employees.)

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A Not-So-Gifted Scam

, , , , , , | Working | June 1, 2018

(My grandparents give me a $20 gift card to a popular store for Christmas. I attempt to use the gift card a few weeks later on groceries.)

Me: *hands cashier the gift card when it’s time to pay* “I have a little gift card to use first.”

(The cashier rapidly types in numbers from the card, which I think is odd, because usually they just scan the card’s bar code. The computer gives an error.)

Cashier: “There’s nothing on the card.”

Me: “Really? It’s never been used.”

Cashier: “Yeah.” *he tosses the gift card under the register*

Me: “Oh… Okay.”

(While it seems strange, I consider that because my grandparents are elderly and forgetful, they might have accidentally given me an old gift card, so I don’t push back, and pay with a credit card. As we’re leaving, my boyfriend prods me and whispers in my ear.)

Boyfriend: “Get that card back.”

Me: *turning back to the cashier* “Excuse me? Can I have the empty card back, please?”  

(The cashier looks very inconvenienced, and shuffles through a box of old gift cards, making me almost tell him to forget it so the line doesn’t get held up.)

Boyfriend: “I think you put it under the register, bud.”

(The cashier turned and reluctantly reached under the register, and found my gift card. As he handed it to me, he looked around furtively. On the way home, I checked the gift card balance on my phone, and it said it had $20. I’m glad my boyfriend pushed me to get the card back, even if it was just twenty bucks! At first, I thought the cashier might have just made a mistake, but the whole thing, including him rapidly typing in the card’s number incorrectly to get a computer error, seemed really contrived in retrospect, so I later called the store to explain the situation. I haven’t seen that cashier in the months since.)

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Seriously Checked Out

, , , , , | Working | May 18, 2018

(I am at the cashier to buy groceries, including a six pack. People under 18 are not allowed to sell alcohol. As the cashier sees the beer, he looks at me.)

Cashier: “I’ll need to call a manager over to ring this up since I can’t.”

(He calls for a manager on the phone, and then stands and stares at me.)

Me: “Um, how about you go ahead and ring the rest of my stuff up while we wait for the manager?”

Cashier: “But I can’t ring up your beer; I have to wait for him.”

Me: “But you could ring the rest of it up in the meantime, and then they could ring up the beer.”

Cashier: “I have to wait.”

Me: “But you don’t need them for the food, and this way you’d already have the rest of it rung up.”

Cashier: *looking very confused* “Why?”

Me: “Because it would save time for you, me, and the people in line behind me.”

(He looked at me suspiciously, then slowly began ringing up my groceries, eyeing me the whole time as though I was trying to pull a scam he didn’t quite understand. The other customers in line just shook their heads.)

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The Checkout Has Totally Checked Out

, , , , , , | Working | May 1, 2018

(I put two items on the bench at my local supermarket. The young man at the cash register rings it up and asks me to put my card in the reader. At that point, I realised he’s only rung up one of the two items.)

Me: “Aren’t you going to ring up the cheese, too?”

Cashier: *stares vacantly*

Me: “You’ve only rung up the orange juice.”

Cashier: “Oh. Yeah… Thanks.” *cancels and re-does the transaction* “Oh, well… It’s Monday, eh?”

Me: “No, actually, it’s Tuesday.”

Cashier: “Really? Huh…” *stares*

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