Trying To Re-Coup From A Grumbling Cashier

, , , , | Working | September 4, 2017

(I stop at a popular local convenience store to pick up some things, including a pack of cigarettes for my boyfriend. I have a $1.50 coupon for them. I also purchase two drinks that are on sale, 2 for $3. The cashier rings everything up, and I see the deduction come up for the drink sale. When she goes to scan the cigarette coupon, she accidentally scans the pack of cigarettes again. I realize she thinks she just rang up the coupon when she tosses it in the register and tells me my total.)

Me: “You rang the cigarettes up twice.”

(The cashier stares blankly at the screen, then begins to stress and grumble about how she needs to get a manager to void the extra pack. There is a line, so, trying to be nice, I tell her to just give me another pack of cigarettes that she charged me for and I will buy them both. She does so.)

Cashier: “Your total is…”

Me: “The coupon did not scan.”

Cashier: “Yes, it did.” *refers to the deduction for the drinks that were on sale*

Me: “No, that was for the drinks. The coupon was for $1.50, it’s not there. Can’t you scan it again?”

Cashier: *stares blankly at the screen*

Me: “Scan it, or it give it back it to me and I’ll use it another time.”

Cashier: *still acting confused*

(Finally she rang me out, threw the coupon back at me, and grumbled about agreeing to work that day. I didn’t understand the issue. It was clearly listed that it never rang up, all she had to do was scan it. It wasn’t until I got home that I realized she stamped the coupon with “PAID” so I couldn’t use it again.)

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Their Back Is A Pain, And So Is This Customer

, , , , | Right | August 29, 2017

(I am a cashier at [Fast Food Restaurant]. I’m not feeling so hot this day. I’ve been putting up with a lot of back pain for the last two weeks, so I’m not as upbeat as I normally am, but I’m still really polite with my customers. This woman and her four kids come in, and they place a huge order.)

Me: *after reading back the entire order* “Okay. For here, that’ll be $26.14.” *trying to remember to smile*

(The customer hands me $30, and as I’m counting out her change, she tells me she has a quarter.)

Me: “Oh, okay.”

(I adjust my posture, trying to negate my back pain, and hold my hand out to receive her quarter.)

Customer: “Oh, you got an attitude problem. You don’t like how I count my change.”

Me: “Ugh… I…”

Customer: “Okay. I want a refund. Kids, we’re going to [Other Restaurant].”

(I literally didn’t say anything else to her. I gave her a sideways look and got my manager. At first, my manager took the customer’s side and went to write me up. The manager left me in the office for ten minutes while she went to get the customer’s complaint. When my manager came back to the office, she apologized and told me to get back to work. Apparently, at least two customers and a coworker pleaded with my manager, and told her that I didn’t do anything wrong. I came back just in time to see the customer’s kids looking extremely confused as they walked out. This isn’t an uncommon scenario, either.)

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