The Mother Of All Lies

| Indianapolis, IN, USA | Family & Kids, Liars & Scammers

(I work for a rental company and overhear one of our managers informing a woman in her 40s that to add her mother as a driver it’ll cost an extra $10 a day unless it’s her spouse.)

Woman: “I don’t want to pay an extra $10! I want to add my wife onto the add drivers area, then.”

Manager: “Uh, what?”

Woman: “What? Isn’t gay marriage legal in Indiana?!”

Manager: “Yes, gay marriage is legal. However, you just told me that she was your mother.”

Woman: “No! She is my gay lover and we have been married for two years!”

(Awkward silence.)

Manager: “I would not be able to do that since you have just blatantly lied.”

(The woman stormed out.)

Pre(Car)ious Insurance, Part 8

| Sharonville, OH, USA | Criminal & Illegal, Money, Transportation

(I work as the manager of a rental car office. It’s a slow day and so when the next customer enters, I take my time describing the extra insurance coverage benefits.)

Customer: “Seriously, do we have to go over all of this?”

Me: “Yes, sir. I want to make sure you are fully informed about what refusing the extra coverage means for you.”

Customer: “Fine, but let’s hurry up. I want to hit the road!”

Me: “No problem, sir. We’ve covered everything and you’ve declined all coverage. Please sign your contract and you are all set!”

(The customer signs and walks out the door. Not two minutes later, he walks back in looking sheepish.)

Me: “Hello, sir, did you forget something?”

Customer: “No, it’s just… Can I go ahead and get the extra insurance?”

Me: “I’m sorry, but why? You were adamant a minute ago that you didn’t want it.”

Customer: “I guess I changed my mind!”

(I walk out of the office and around to the back parking lot. Sitting on top of a decorative rock set to the entrance of the driveway is the car I just rented him – a brand new luxury car, with three of the four wheels hanging in the air.)

Customer: “I think I hit something. So can I get the insurance?”

Me: “Sir, you can’t get insurance AFTER you’ve damaged the car!”

Customer: “Why not?! I didn’t even leave the parking lot!”

(The guy ended up having to pay for the damage to the car, damage to the landscaping, the tow, and the days the car was unavailable for rent.)

Related:
Pre(Car)ious Insurance, Part 7
Pre(Car)ious Insurance, Part 6
Pre(Car)ious Insurance, Part 5

Pre(Car)ious Insurance, Part 7

| Vancouver Island, BC, Canada | Crazy Requests, Transportation

(A customer storms in waving his contract in the air.)

Customer: “I want this insurance coverage OFF! I returned this car yesterday and I realized today that the insurance coverage is still on here!”

Me: “Okay, let me have a look. It looks as though you accepted our collision coverage on the vehicle when you picked up.”

Customer: “But I didn’t even get in an accident so I would like a refund.”

Me: “Oh, I’m sorry, we can’t refund you for that just because you did not get into an accident. You agreed to take the collision coverage and would have signed for it on your contract.”

Customer: “No, this is stupid. I want this taken off now.”

Me: “I’m sorry. You have signed off on a legally binding contracting accepting our collision coverage for the four days you rented a car from us.”

Customer: “Well, I didn’t even look at what I was signing so it’s not my fault.”

Me: “We go over every contract verbally with our customers and explain each part that we need a signature on. We also do not add coverage on without discussing it with our customers first so it seems you agreed to it at the time.”

Customer: “WHY WOULD YOU CHARGE ME FOR COLLISION COVERAGE IF I DID NOT GET INTO AN ACCIDENT, THOUGH! I WANT A REFUND!”

Me: “Again, sir, I’m really sorry, but you signed for this on a legal contract.”

Customer: “Let me speak to your manager NOW!”

Me: “Absolutely.”

(My manager has been sitting in the back office listening the entire time. He walks out, and the customer repeats everything again.)

Manager: “Sir, you put your signature down on a legal contract accepting this coverage. I wish that I could get a full refund on my yearly insurance just because I did not get into an accident, but unfortunately it does not work that way.”

Customer: “Well I didn’t read what I was signing. This is f****** ridiculous. I ACCIDENTALLY SIGNED IT!”

Manager: “WELL, THEN, WE ACCIDENTALLY COVERED YOU AND THE VEHICLE, NOW DIDN’T WE? I suggest next time you put yourself in the position of signing a LEGAL DOCUMENT that you will spend time reading it and pay attention when someone explains it to you.”

(The customer promptly left.)

Related:
Pre(Car)ious Insurance, Part 6
Pre(Car)ious Insurance, Part 5
Pre(Car)ious Insurance, Part 4