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The Complaint Has Been Logged

, , , , , , | Working | April 27, 2018

I work in a large building with a number of different divisions who share meeting rooms, with bookings made through a shared calendar. One of our meeting rooms has a computer that is quite slow to boot up, so when I have a presentation, I book the room for an additional 15 minutes prior to the meeting to get the AV set up.

About five minutes before everyone was due to arrive at this particular meeting, I had successfully logged in and had the first slide of the presentation up on the screen ready to go. I put my papers on the table and left to get a glass of water from the kitchen next door. When I came back, a different group of people had let themselves in to the room and logged me out of the computer to display their own presentation!

I advised them I had the room booked for the next two hours. They said they didn’t see anyone, so they just decided to log me out of the computer and start their own meeting.

By the time they had left and I had logged back into the computer, my meeting had arrived and I was chastised for not getting ready earlier.

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An Eggs-cruciating Waste Of Time

, , , , , , | Right | April 1, 2018

(It’s Easter time and all of our Easter-themed chocolate has a buy-two-get-one-free special on, and, as usual, the cheapest item in each group of three is the one that becomes free. This is also clearly explained on the sign, which states the special.)

Me: “Hi, how can I help you?”

Customer: “Hi, I just bought this chocolate a second ago, and it costs more than what it should.”

(I look at the receipt to see if the special has been accounted for, which it has, and the cheaper eggs are marked down as they should be.)

Me: “Sir, your receipt clearly states that you have gotten every third egg free. It is part of the special that the cheapest is marked down.”

Customer: “But they way that it has been done is wrong! I demand to have my money back!”

Me: “Sir, the only way you can change the way the sale that has been put through is to refund all of your items and repurchase them in separate transactions. You have over $100 worth of chocolate and you would only be getting around two to four dollars back, so I don’t recommend it.”

(Despite my warning, the man demanded I refund all of his items and resell them in separate transactions. The worst thing is, this happened twice more within the hour. I managed to persuade the third customer that it wasn’t worth it.)

 

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Be The Extra Change You Want To See In The World

, , , , | Right | March 23, 2018

(I’ve just started work in a coffee shop. A group of teenagers walk in and order, and I think that’s the end of them, until one of the girls walks up while I’m taking the next customer’s order.)

Me: “I’m sorry. You’ll have to join the line—”

Girl: “Yeah, I know, I’m sorry. But I counted our change and you gave us an extra $20.”

(She holds out a $20 note for me. Stunned, I let it stay there for a second, before finally processing that someone had just complained about being given too much change.)

Me: “Oh! Thank you.”

Girl: “It’s rush hour and you’re the only one in here; I can’t blame you. Have a nice day, all right?” *walks away*

(It was the best day I’d had in a long time!)

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You’re Just Shopping, They’re Just Trippin’

, , , , , , , , | Right | January 20, 2018

(I work in a large retail chain in Australia. As it is currently summer here, my long work pants are really hot. I’m in the store I work in, after my shift — so, still dressed in uniform — looking for a suitable skirt to buy and wear on my shifts and not boil my legs. A lady approaches me.)

Customer: “Could you help me find [pants] in size 12?”

Me: “Of course. Let me check the tag.”

(I find the pants quite quickly and show her we have sizes 6-22 — in Australian sizes this basically means there would be a pair to fit the vast majority of people — while handing her size 12.)

Customer: “And what about the top I asked for?”

(I’m certain she said nothing about a top to me, and she refuses to “repeat” herself. I tell her that in that case, there’s nothing more I can do for her and continue my own shopping. She doesn’t say anything but follows me around for the full ten minutes it takes me to find a suitable skirt. It’s pretty creepy.)

Customer: “Carrying that handbag, you almost look like you’re shopping!” *laughs*

Me: “I am shopping.”

Customer: *laughs*

(I’m apparently hilarious without even knowing it.)

Customer: *whining* “I really need that top!”

(I directed her to speak to my manager at the fitting rooms. She demanded my help. I repeated that my shift was finished, I really was just shopping, and I was helping her out of the goodness of my heart and without being paid. She complained to my very short-tempered manager about my “conduct,” and the manager reaffirmed that I was shopping, not working. This set off the ultimate conundrum in the customer’s mind and she got more and more agitated until she was removed by security for attempting to cut people with disposable razors. It was the craziest thing I’d ever seen. My coworkers and I still lunge at each other with [packaged, completely harmless] disposable razors for a joke.)

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Reading Signs Should Be A Walk In The Car Park

, , , , , | Right | November 30, 2017

(My shopping centre is in an area where many customers feel very entitled, and we have just changed the pricing structure for all-day parking. It should also be noted that for all-day workers, we have cheaper deals in other car parks around the center that work out to be less than half than what the all-day payment is. I get this call over the intercom from one of the payment machines. )

Me: “Hello, can I help you?”

Caller: “Yes, I’d like to know when you changed your price for all-day parking?”

Me: “The signs went up last night, so you would have read them on your way into the car park today.”

Caller: “I saw no such thing. Why did you not inform me of the change?”

Me: “Sir, we had signs up at all entry points and pay machines this morning as well as the new price structure at the entries to the car parks. If you had read any of those very visible signs you would have seen that the price had gone up.”

Caller: “But why didn’t you tell me? I demand that I pay the original price.”

Me: “Sir, we can’t inform every patron of the car park that this has happened, which is why we put signs up in visible locations around the parking area, including entries and pay machines.”

Caller: “Well, you should have told me! I refuse to pay the new price.”

Me: “Sir, if that is what you want to do, then go ahead, but I must warn you that if you don’t pay for your parking then you can’t get your car out of the parking lot.”

Caller: “I will pay [original amount], but I will not pay [new amount]. You can’t keep my car in here; it is against the law!”

Me: “Actually, sir, part of the terms and conditions that you agree to upon entering our parking structure is that you will pay for however long you have stayed in our car park. If you don’t want to pay that much for all-day parking, there are cheaper options in other car parks.”

Caller: “But those car parks are further away from my office. Wait… You expect me to read those signs at the entry?”

Me: “Yes, sir, as they are the legal agreement that you are entering into upon entering our car park. I understand that those car parks may be further away from your office, but this car park is for those who are doing their groceries and is mostly a short stay car park.”

Caller: “That is ridiculous; you still should have told me about the change.”

Me: “I’m terribly sorry, sir; I will make a note of it for next time we change anything in our car parks. Please pay for your ticket and have a great day.”

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