(The call center is in Canada, but we have many customers from the USA. This call comes in toward the end of the day on July 4th.)
Caller: “So, did you have a good Fourth of July?”
Me: “Well, I’m in Canada, so it’s just a regular day here, but it was not bad. We do have Canada Day, which is July 1st.”
Caller: *confused* “So… then… is today July 3rd for you, or July 5th?”
This story is part of our July 4th roundup!
(I am the only female working in the parts department in our store. At my previous job, I was involved in a violent fight against a male coworker who tried to assault me. They guy ended up at the hospital and no charges were pressed against me since I acted in self-defense. This story is well known by my current coworkers and my boss and I’m teased mercilessly about being a “man-beater.” This particular day, I’m training a new guy to work on the floor and I’m also acting as the shift supervisor since the department manager is off.)
Customer: *to my coworker* “I need to find this.” *shows a trailer connector*
Coworker: “It’s my first week here and I’m not sure if we carry this. However, let me ask my coworker here; she’ll tell me if we have some.”
Customer: “Her? How can she know something about trailers? She’s a girl. Girls don’t know s*** about trailers!”
Coworker: “Let me assure you, sir, she is the most knowledgeable employee we have here.”
Customer: “Well, if she thinks she can do a man’s job, let’s ask her.”
(I take a look at his connector.)
Me: “I’m sorry, sir, but we do not carry this kind of connector. I could order some, but it will take over two weeks before they come in. May I suggest you go over [trailer store] or [another trailer store]? Both are down the road. They are more specialized than us, and they’ll probably have one in stock.”
Customer: *to my coworker* “I told you she’ll be useless.”
Coworker: “Sir, I don’t know what she can tell you more than I could. We don’t keep that kind of stuff in stock, and she suggested two other other stores where they sell those kinds of products. I think you’ve gotten all the help you need.”
Customer: *suddenly starts screaming* “Why do you refuse to serve me?! I AM A MAN! I AM A CUSTOMER! I deserve RESPECT and OBEDIENCE! Now you will tell me where the f*** you keep those f***ing connectors!”
Me: “Sir, I already told you; we do not carry them. Those other stores will happily sell one to you, but I can’t because I don’t have any on hand.”
Customer: “You useless b****! Find me a manager with something between his legs so we can discuss man things between men!”
Me: “I am the shift supervisor today, so you’ll have to deal with me. I’ll need you to remain polite or you’ll have to leave.”
Customer: “Well, I will just stay behind you and get on your nerves! You’ll crack and resign from your job and find yourself a man that will teach you what is it to be a good woman! You’ll find a guy who will beat you into a submissive b****, like any good woman should be!”
(I send my coworker, who is on the verge of tears, to call the store manager so we can remove the customer from the store.)
Me: “Okay, sir, the store manager is on his way. I need to ask you to leave the property.”
(At this point my coworker returns, saying the store manager has called the police and is coming as fast as he can. Meanwhile, the customer starts acting very aggressively toward me; he tries to push me and effectively prevents me from going anywhere. He then turns his attention on my coworker, who doesn’t want to leave me alone with this freak. I’m really fearing for our safety, so I drop down and catch the longest, heaviest draw bar I can find. I smile at my coworker and put on the best “death stare” I can do towards the customer.)
Customer: *suddenly scared* “…What are you doing? Stop that! You’re scaring me, b****!”
Me: *grinning but saying nothing*
Customer: “What are you doing with the bar? Put it down! I am a man… I am the customer… I demand obedience and respect!” *to my coworker* “What the f*** is she doing?! Tell her to stop looking at me like that. She gives me the creeps!”
Coworker: “I don’t know sir, but around here, she’s known as a ‘man-beater.’ That’s because she sent a man to the hospital… a man that was trying to assault her at her previous job.”
Customer: “How could they let a crazy woman like this work in a store and deal with customers?!”
Coworker: “Well, she’s pretty handy for customers like you.”
Customer: *very frightened* “Um, I’ll just go now, okay? I’ll go to those other stores and see if they have any in stock.”
(As the customer turns around and starts walking out, he walks directly into the store manager, who is a very tall and broad-shouldered guy.)
Customer: *to store manager* “Your employees are crazy! Women shouldn’t beat men! It’s the other way around! You should break her and make her obedient and submissive, like any good woman!”
Store Manager: “Get out of my store now, or I’ll lock you in my office with her!”
(The customer starts heading towards the exit, but runs straight into two police officers who have just arrived.)
Customer: *to the police officers* “You gotta protect me! She’s crazy! She’s a man-beater!”
Police Officer #1: *sarcastically* “Get into our car. You’ll be safe there.”
(The customer was arrested then and there, which was a good thing: it turned out he was wanted for multiple cases of domestic violence. After his arrest, several ex-girlfriends came out and testified against him, putting him away for good.)
Customer: “So, how are you spending your long weekend?”
Me: “I’m working here.”
Customer: “Why would you be here?”
Me: *confused* “Because I’m working?”
Customer: “But why?”
Me: “Um, because I’m scheduled to work.”
Customer: “That doesn’t make any sense!” *walks away*
(I call my insurance company to know the procedure to file a claim. The mailing address with my file is my mother’s address, as she’s the one paying for it. I live twelve hours away from my mother.)
Me: “…And how do I get the forms to fill out?”
Employee: “You’re going to have them by mail in a few days.”
Me: “Can you send them to a different address than the one listed in my file? I don’t currently live there.”
Employee: “I already sent it, so I can’t do anything about it.”
Me: “Couldn’t you send it again to a different address? I really can’t get there to pick up the forms. It’s a twelve-hour road trip for me.”
Employee: *pissed off* “No! Go download it!”
Me: “I didn’t find it on your website. Can you tell me how to access it exactly?”
Employee: “Search better!”
Me: “Uh… thanks for your help. Can you tell me how much money I’m going to have for the hospitalization and the days without working afterward?”
Employee: “Five days or less. It’s at three times five, and ten days or less, so it’s at two times three.”
Me: “…Huh?”
Employee: “Do you need an example to understand better?!”
Me: “Yes, please.”
Employee: *very unpleasant* “Goodbye and have a nice day!” *hangs up*
Customer: “I want to make a complaint! The cashier triple-charged me for the cheese!”
Me: “Really? Let me see the receipt so I can give you a refund.”
Customer: *shoves the receipt at me*
Me: “Ma’am, you said the cashier triple-charged you?”
Customer: “Yes, and she was very rude and disrespectful!”
Me: “Ma’am, our receipts show which till the sale went through on. You were on self-checkout, so you overcharged yourself. Are you still wanting to make a complaint?”
Customer: *stammers and quickly leaves, minus her refund*
Next Customer: *jokingly* “Hi, I’m feeling guilty and would like to complain about myself as well!”
This story is part of the Even-More-Customers-Are-To-Blame roundup!
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