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Math Is Your Friend, Part 3

, , , | Right | May 17, 2008

(We are having a sale: four bags of liquorice for $12. I ring each bag up individually, and it shows up as $3 a bag.)

Customer: “I don’t want those if they come up to $3 a bag. It said they were four for $12.”

Me: “But if you’re buying four, at $3 apiece, that’s $12.”

Customer: “No, that’s $3 a bag. I want all four for $12!”

Me: “Okay…”

Related:
Math Is Your Friend, Part 2
Math Is Your Friend

The Land Of Maple Leafed Savages

, , , , | Right | April 5, 2008

Me: “Thank you for calling technical support. My name is [My Name], how can I help you?

Customer: *distinct southern accent* “Where am I calling?”

Me: “[Company] technical support. Are you having trouble with your internet, sir?”

Customer: “I know that. I mean, what part of the world?”

Me: “I’m in Canada, sir. Is there something I can help you with?”

Customer: “Canada?! You have internet up in Canada?”

Me: “Nope… just got radio, in fact, I had to drive my dog sled into work. There was a horrible accident and I lost two dogs. It’s been a rough day.”

Customer: “Oh… well, I want technical support from a country who actually has it.” *click*

Supervisor: *monitoring calls* “You can’t be serious.”


This story is part of our Canada Day roundup!

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On Pennies, Principles, and Pissiness

, , , , | Right | March 30, 2008

(This is when I was working at a certain home improvement store in a rural area of Edmonton. A lady walks up carrying a bag of manure.)

Lady: “Can you tell me the price of this item, please?”

Me: “Sure thing. It comes up to $6.50, ma’am.”

Lady: “$6.50? Hmm…I don’t suppose you can call [competitor store] and see how much they sell it for, can you?”

Me: “Sure thing, ma’am.”

(I call up our competitor, and it turns out they sell the same product for $6.49.)

Me: “They have it on sale for $6.49, ma’am.”

Lady: “$6.49! Would you be able to make a price match?”

Me: “Uh… you want me to lower the price from $6.50 to $6.49?”

Lady: “Yes, that’s right. Is that a problem?”

Me: “Well, uh…”

(She wants it lowered by a CENT? The store policy doesn’t let me lower it unless it’s a dollar difference, or by special request of the currently absent manager.)

Me: “Erm… well, policy is that we can’t lower the price unless the difference is at least a dollar.”

Lady: “What!? That’s crazy! I demand you lower the price for me, or I’m taking this straight to management!”

Me: “Ma’am, there’s really no need to do that. It’s company policy, there’s nothing really I can do.”

Lady: “FINE!” *throws down the bag* “I’m leaving and going to [competitor store]!”

Me: “…Have a nice day.”

(I’d like to point out that the nearest competitor store is about twenty minutes away. She’d have paid more in gas getting there than she would have if she just bought it here.)

He Wants The Internets

, , , | Right | March 14, 2008

Me: “Hey, my name is [My Name]; what can I do for you?”

Old Man: “My great-grandson was telling me about this really neat thing on his computer. I would like to buy it.”

Me: “So your nephew has this ‘thing’… what does it do?”

Old Man: “Well, he was showing me videos and we played a few puzzles. I was also able to check my lottery numbers.”

Me: “Oh, the Internet… You’re just looking to hook up the Internet in your house?”

Old Man: “Yes, I would like to buy the Internet.”

Me: “Um, well, you don’t purchase the actual Internet. It’s kinda like paying your phone bill. You pay them and they give you phone services.”

Old Man: “I know how a telephone works! Would you like to make some commission on this Internet sale or should I take my business elsewhere?”

Me: “Sir, I don’t think you understand. You need to call [list of providers], and they will come to hook up your Internet. It’s not a physical thing.”

Old Man: “I am writing to the Better Business Bureau and reporting this incident to your manager. I know what the internet is; Walmart has it! I’m going to take my purchase to them!”

Retail:
He Wants The Google
She Uses The Google

All’s Well That Ends Well In Roswell

, , , , , | Right | March 1, 2008

(I worked at a sign making company in Vancouver — AKA Hollywood North — that did a lot of work for locally produced sci-fi TV shows like The X-Files. We did a lot of signage that said things like “FBI Headquarters” that they would use to make a local library look like some kind of secret government research facility.)

Movie Set Worker: “OMG! We need a TEAK sign that says FBI headquarters down here at the set in three hours.”

(Note: This job normally takes one person several days to complete with staining and whatnot.)

Me: “Okay. We can do it but we’re going to have to charge you triple for a rush job.”

Movie Set Worker: “No problem. Just have it down here in three hours. I don’t care how much it costs.”

Me: “Just to confirm. You want it stained to look like teak, yes?”

Movie Set Worker: “Yes. Please hurry!”

(We get the sign done in two-and-a-half hours but we’re literally applying the last coat of stain to it while we drive to the studio to make sure it looks good when we get there. She looks at the sign and throws a fit.)

Movie Set Worker: “I SAID TEAK! TEAK! TEAK! TEAK!”

(I look around. The whole set is done in mahogany. Very different colour of wood, if you’re not familiar.)

Me: *points at the mahogany set* “Do you mean this colour?”

Movie Set Worker: “YES! TEAK!”

Me: “That’s mahogany.”

Movie Set Worker: “F*** YOU, YOU LITTLE S***. YOU’RE GOING TO PAY FOR THIS IF IT PUTS US OFF SCHEDULE!”

(She storms off to find the director. The director comes around, looking pissed.)

Director: “What’s the problem?”

(She tells him how stupid we are and that she specifically asked for teak. The director looks at the set and at our sign.)

Director: *to Movie Set Worker* “God d***it, you’re dumb! The set is mahogany. You were supposed to order mahogany signs!”

Movie Set Worker: *looks like she’s going to barf*

(The director apologized to us and asked us how fast we could re-make the sign. We told him two hours but it was going to cost them. On the bright side, we got to have lunch with Scully and Mulder.)