A Case Of Elitism

, , , | Right | October 6, 2017

Customer: “Do you have iPhone cases?”

Me: “Yep, they’re right over here.”

Customer: “Do you have an iPhone?”

Me: “No.”

Customer: “Do you have a phone?”

Me: “Yep. So, what kind of case were you looking for?”

Customer: “You don’t have an iPhone?”

Me: “No, I have a Nexus…”

Customer: “Well, I want a case that’s going to really protect my iPhone if I drop it. Like, something that will make sure it doesn’t break at all.”

Me: “Okay, well, I would suggest a [Phone Protector].”

(I pick one up to show him.)

Customer: “But you don’t have an iPhone.”

Me: “No.”

Customer: “Is there anyone here who does?”

Me: “Um, probably. But I don’t need to have an iPhone to know what kind of case you should get.”

Customer: “I just want to talk to someone who has an iPhone.”

(He then turns around and finds my coworker.)

Customer: “Excuse me; do you have an iPhone?”

Coworker: “Yes.”

Customer: “What kind of case should I get?”

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Unfiltered Story #96661

, | Unfiltered | October 6, 2017

*The restaurant I work at often gets really busy, unfortunately we didn’t have any bussing staff working this day. Most of the restaurant was fairly full and each of us servers were behind on cleaning tables, though there were still a few clean tables in the restaurant. As I was cleaning one table my manager comes over to tell me to clean a specific table in my section because a family specified they only wanted that one. I get the table cleared off and the family immediately sits down, I greet them and this is what ensues…*

Me: Alright, I see that the kids already have bottled pops from the front, but can I start you off with anything else to drink?

Mother: Obviously not! We were waiting so long at the front for this table my kids had to get drinks from the cooler. Just give us a few minutes with the menus!

Me: Alright ma’am I’m sorry you had to wait so long.

* I give them some time while helping other tables. as I’m taking dessert orders for one table the mother and father start waving their arms and calling for me. I finish taking the order and return to the family’s table.*

Mother: God you guys are slow! We’re ready to order, I know you saw us waving at you, you should have come over immediately!

Me: I came over as soon as I was finished with the other table ma’am. What can I get for you today?

*The mother proceeds to order for the father, herself and her son, then follows with…*

Mother: And my daughter wants your kids pancake meal with the bacon, but she doesn’t like pancakes so instead of 6 pancakes and 1 bacon can she get 1 pancake and substitute 5 extra bacon?

Me: Well, I won’t be able to substitute 1 bacon for each pancake, because bacon is a lot more expensive than the pancake batter. I can probably give about 2 extra bacon strips free. Then if you want more I could put in a side order. *technically speaking we’re only supposed to substitute meat products for other meat products so I shouldn’t have even offered that but I was trying to avoid getting them any more upset.

Mother: Well, how’s my daughter supposed to get a full meal out of that?

Me: I’m sorry ma’am that’s the best I can do. If you want more you’ll have to order a side.

Mother: Well fine, but my daughter is going to leave hungry because of you!

*I walk away to put in their order. A few minutes later I return bringing syrup to the table when I see the mother is changing her toddler’s diaper on the table.*

Me: Um… ma’am, I have to ask you to please change your child’s diaper in the washroom at the change station.

Mother: He’s my child I’ll do what I want.

Me: Ma’am it’s a health and sanitation thing. We can’t allow customers to change diapers at the tables, it’s restaurant policy.

Mother: Well, that’s too bad, I’m almost done anyway. Why don’t you do your job instead of harassing me and get us our drinks? Or did you think we were going to drink our kid’s pops? We’ve been waiting for you to bring us some coffee.

Me: Umm, alright I’ll be back with some coffee but just so you know next time you really need to take your child to the bathroom to change his diaper.

*The customer has continued to change the diaper as we’ve been talking and now is finishing up, I go to my manager and tell him about it but he says there’s nothing he can do as she’s already finished.I bring their coffees and, after a little while I come back out with their food. I don’t see the diaper anywhere so I assume they’ve thrown it away. As I finish placing the dishes on the table the father get’s out of his seat and begins walking towards where we keep the highchairs. I’s important to note that where they requested to sit is part of a narrow walkway between booths and due to fire regulations we aren’t allowed to have highchairs at the booths.*

Me: I’m sorry sir but we can’t allow highchairs at your table. If you need a highchair I need to move you to a different table.

Father: But my toddler needs a highchair!

Me: I’m sorry, I can switch you to another table if you’d like. One where you could have the highchair.

Father: No, we want that table, it’s fine, we don’t need it.

*He puts the highchair back and I go back to serving m other tables. A little later, from the corner of my eye, I see the father grabbing a highchair and wheeling it to the table. By the time I back to the table they already have their toddler inside*

Me: I’m sorry, but as I’ve already explained, we can’t allow highchairs in this section of the restaurant. I’s a fire hazard. If there were a fire your child could get trampled by people in a panic. (this is the reason we were told to give costumers. Most accept it and end up switching tables)

Mother: He needs a highchair! I don’t care what your policy is, he’s my child and he’ll sit wherever I want him to. You can’t tell me he can’t sit in a highchair. It’s not like I’m going to hold him the entire meal.
Me: I understand that ma’am, and if you want I can seat you at a different open table where you can have a highchair. It’s just not safe to have a highchair in this location.

Mother: Well, I don’t care. God! you are just horrible at your job, all you do is harass us about stupid things! Anyway, your manager… the one who sat us, told us we could have the highchair here if we wanted.

*At this point I give up and go talk to my manager. He tells me that when they requested the table he specifically told them they could not have one if they sat there. He goes to talk to them and they continue to complain about how horrible I am at my job. They keep insisting the highchair has nothing to do with fire regulations and their child will only be in there a maximum of 15 minutes while they eat. Eventually my manager gave up and allowed them to keep the child there while the child was eating. The family stayed for over an hour, with the child remaining there. At the end of course there was no tip, and as I was cleaning the table I found the dirty diaper in the center of the table with poop smeared all around it.*

Just What Kind Of Game Do You Think You’re Playing?

, , , , | Right | October 5, 2017

(We’re selling refurbished game consoles, with two games for free, as a promo deal on a flyer. The problem is, one of those games isn’t out until later in the week.)

Customer: “Can I get a copy of this game? I was never told about it when I bought the console.”

Me: “Sir, that game doesn’t come out until Thursday; it’s Monday.”

(For reference, our flyers come out every Friday morning.)

Customer: “But your flyer says the console and these two games are $349!”

Me: “It does, sir, but we can’t break street date on the game. You’ll have to come back on Thursday to get the game. In the meantime, we’ll be happy to put it on hold for you.”

Customer: “This is f***** ridiculous. Just get me the game now. And I want a discount.”

Me: “Sir, we can’t. We physically don’t have the game here. We don’t get copies until Thursday, when it comes out.”

(Long story short, after yelling at me, another sales associate, and the manager, and demanding the CEO’s number, he left. I found out he came back Thursday and bought the game at full price.)

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The Server Isn’t The Only Thing That’s Down

, , , , , | Working | October 5, 2017

(I have an onsite computer repair business. To take payments, I have a POS terminal that plugs into my laptop and integrates very nicely with my accounting software, so I don’t have to input any payments afterwards. Unlike other solutions, it also accepts Canadian debit cards. At my last call of the day, the terminal does not even turn on when I plug it in. Fortunately, it is a smaller job, so my regular client just pays me cash. After I return to my home office, I do some basic troubleshooting, and then call tech support. The actual call goes in circles for about 45 minutes; this is the summary version:)

Me: “My terminal is not turning on; I can’t take payments with it. I’ve tried multiple USB ports on three different computers. All have been able to use it before, but it doesn’t even turn on at all.”

Support: “My apologies, sir, but our server is down; that’s why payments aren’t going through.”

Me: “Thank you for that, but my terminal isn’t even turning on. Normally, when I plug it in, it lights up and shows a bunch of letters and numbers on it before it gets to the ‘Ready’ prompt.”

Support: “The server is down, sir. It should be back up in a few hours.”

Me: “This is not a server issue. When I plug it in, it always lights up, even if I haven’t connected the laptop to an Internet connection yet. I often use my phone’s hotspot when I can’t connect to the client’s connection, and it still normally lights up even if it can’t connect yet. This is NOT a server issue.”

Support: “Our server is down, sir. You cannot take payments right now.”

Me: “That’s fine. You still need to send me a new terminal. My computer does not even see that the hardware is connected. It does not show up in the device manager. If I plug it into a computer that has never used it, it does not ask to install drivers. [Accounting Software] does not see that the terminal is even there. All of this happens before it even thinks about contacting your server. It only contacts your server when it’s time to do a transaction, and that should lead to an ‘Unable to complete transaction’ error. Send me a new terminal.”

Support: “Correct, sir. The server is down; that’s why you are getting that ‘Unable to complete transaction’ error.”

Me: “I am not getting that error message.”

Support: “Then why did you mention it? What error are you getting?”

Me: “I’m not getting any error message. The terminal does not even turn on.”

Support: “I cannot help you if you cannot keep your story straight. Goodbye.”

(The phone line goes dead.)

Me: *dials back* “Give me someone who can authorize an RMA; your techs are useless. I just spent 45 minutes being told your server is down when I told them my terminal doesn’t even turn on.”

Support #2: “One moment, sir.” *call transferred*

Support #3: “How can I help you?”

(I explain once again.)

Support #3: “I apologize for the inconvenience this has caused you and your business. Can I get the serial number for the terminal? It starts with 37, and you can find it just below the barcode on the back of the terminal.”

Me: “37*********.”

Support #3: “Thank you, sir. I’m expediting a new terminal to you. It should arrive in two days.”

(Total time after the call back? Five minutes, including the brief hold for the transfer. I got the replacement device on the day they promised, and it continued to work perfectly until I closed the business three years later.)

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Driving Themselves Out Of The Store

, , , , | Right | October 5, 2017

(I’m the manager at a popular clothing store, and the only one working the register, as it is a very slow day. An elderly lady in a motorized wheelchair comes up to the counter and puts her items down on a section where there are no registers.)

Me: “Hi there! Are you ready to go?”

Customer: *fumbling around in her purse, not really paying attention*

Me: “If you’re ready, I’ll take you on this side here!” *picks up her items and puts them beside my register*

Customer: *still fumbling* “It’ll be much easier if you come to me.”

Me: *a bit confused because she is in a motorized wheelchair and it shouldn’t take more effort for her to drive the extremely short distance to where I am* “Oh, okay. How will you be paying? If it’s by cash, I can process the transaction over here with no problem, and hand you back your change; however, if it’s by card, unfortunately, I can’t do it as easily because our card terminals have cords and won’t reach that far.”

Customer: *finally stops fumbling in her purse as she pulls out her credit card and glares at me* “Then I don’t want this! I like to be waited on and greeted with a smile! You tell your boss that you just lost a customer!”

Me: *stunned* “I’m sorry. What can I do to fix this?”

(The customer turned around and drove away, mumbling incoherently. I remained stunned, and still wonder why she couldn’t just drive over to my register. It’s not like I could disconnect the card terminal and bring it to her.)

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