I Got 299 Problems But My Manager Ain’t One

, , , , , , , | Working | December 9, 2017

(A customer brings a pair of shoes to the front with no price tag, so I use our store headset to ask one of my coworkers to check for it.)

Coworker: *via headset* “It’s $2.99.”

Me: “For a pair of shoes? That can’t be right. Let me get [Nice Manager].”

Coworker: “He’s on break, so it’s just [Manager I don’t like]. Maybe the shoes are on clearance. Look, all I know is that what our database says.”

Me: “Okay… If you say so. You’re sure?”

Coworker: “You know, it’s a little insulting you keep asking me if I’m sure. I have 20/20 vision, and I’m going to [Local University]. I’m pretty sure I know what I’m doing.”

Me: “Okay, okay, sorry.”

(I adjust the price, regardless of my doubts. When you do a price change you have the option of adding a note as to why you changed it that’ll show up on the store’s receipt but not the customer’s. I type in the whole story, including coworker’s name and price.)

Me: “Okay, so, it turns out it’s your lucky day. These shoes are $2.99. They must be on clearance or something!”

Customer: “REALLY? Wow, I’m shopping here all the time, now. What great deals!”

(The customer leaves and I go on doing sales. When the manager I like comes back from break, I show him the transaction I was iffy about.)

Manager: “[Coworker] told you that [Brand] shoes were $2.99 and you believed her. We just lost almost $50! You’ve been here for three months; you should know the price of basically everything in the store. [Coworker] has been here for almost a year; I find it hard to believe she said these shoes were $2.99. You know, being responsible means—”

Coworker: *on headset* “Oh, [My Name], I misread the label. The shoes are actually $29.99. My bad.”

Manager: “What?” *grabs my headset* “Who do you think you’re fooling, [Coworker]? They’re $45.99. Are you trying to get [My Name] in trouble?”

(My coworker got called into the manager’s office. She got written up and sent home early because the manager only wanted “people he could trust” working the floor.)

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This Manager Needs To Get Clubbed

, , , , , , | Working | December 8, 2017

I was working at a sports store and the owners hired a new manager. This manager had never worked at a sports store before but had previously managed a ladies’ shoe store.

Although I was just a worker, I was asked to teach the new manager about the store and about the equipment we sold. The manager was absolutely oblivious to what any equipment was; at one point he held up an elbow pad for hockey and asked if it was a knee pad. I explained to him what it was for, and continued training my new boss.

I left for lunch one day and left him on his own, and after I came back he left for his lunch. Shortly after, a man who was about 6’5″ came in and asked to purchase the clubs he had the manager put away earlier today.

The man gave me his name, so I went to the back of the store and found the clubs with his name on them. I came back out and asked him if the clubs were for his wife.

The man told me they were for him. I informed him that the clubs the manager was going to sell him were in fact ladies’ clubs and were way too small for him. The customer was upset about the fact that the manager didn’t know what he was doing. So, I found a set of clubs in the store that would work for him. The clubs were $300.00 more than the clubs the manager tried to sell him, so I gave him a $300.00 discount and the customer was happy.

When the manager came back, I asked him why he tried selling this tall man a set of ladies’ clubs. The manager said that he wasn’t aware that there was difference in clubs, so he just picked a set of clubs and told the customer they were good for him.

There are so many other examples of this manager’s lack of knowledge. With him at the helm, the store only stayed open for another four months, at which time they went belly-up.

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Can’t Run (Away) With Scissors

, , , | Working | December 8, 2017

(My girlfriend and I are buying cute, animal-themed onesies, and on impulse decide to wear them home. We leave the change-rooms, gather all of our stuff from the attendant, and head to the front.)

Cashier: “Oh, you have to take those off for us to scan them.”

(We share a look, and both wonder why the attendant didn’t say anything when we grabbed our things, as that seems like a pretty clear “we are leaving now” gesture. When we get back, we are informed that now that the rooms are full, we are going to have to wait.)

Girlfriend: “We were planning on wearing these out, but we were told we’d have to take them off.”

Attendant: “Oh, yeah, haha, that’s right!”

Me: “….Well, maybe next time, you might want to tell people first?”

Attendant: “Oh, right, haha!” *shrugs and walks off*

(At this point, I am quite irritated with this girl. A room finally opens up, we change, and I’m sent up to the counter to pay while [Girlfriend] waits in the change-room.)

Cashier: “Yeah, we just need this to be off to remove the tags.”

Me: “Okay, yeah, I get that, but I really think we should have been told that at the change-rooms.”

Cashier: *shrugs*

(I return to the change-rooms, we get back in our onesies, and I realize that the girl left a huge tag right on the front. While collecting our stuff yet again, I hold up the tag to the attendant.)

Me: “I need some scissors.”

Attendant: *bright smile* “Okay!” *stares at me*

Me: “Umm…”

Attendant: *still staring*

Me: “So… can I have some scissors?”

Attendant: “Oh, I don’t have any.”

(I roll my eyes and head up to the counter, which has a short line. At first I’m waiting patiently, but after a few minutes of watching them stand there doing nothing but chat with each other, I’m pretty fed up with the whole affair and turn to my girlfriend.)

Me: “You know what? F*** this.”

(I walk straight up to the counter, lean over, grab a pair of scissors, cut off the tag, and turn to my girlfriend.)

Me: “Okay, NOW we can GO.” *turn on my heel and march straight out*

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Pride Goeth Before The Bigot

, , , , , , , | Friendly | December 8, 2017

(My friend is at a gay bar during Pride Weekend in Canada. While there, a rather douchey American guy tries repeatedly to hit on her. She tells him several times that she isn’t interested but he keeps trying. Eventually, he stumbles over to her, quite drunk, and says loudly:)

Guy: “Hey, have you noticed how many [homophobic slur]s there are in here?!”

(A few people around him give really weird stares.)

Friend: “Er… What do you expect? It’s Pride Weekend.”

Guy: “Pride Weekend? What the f*** is that s***?”

Friend: “Well, it’s a weekend for LGBTQ people to celebrate being themselves.”

Guy: “What’s LBTGQ?”

(A couple of her friends laugh loudly at this.)

Friend’s Friend: “Sweetie, take a look around; you’ll have your answer!”

(Almost immediately the guy’s eyes bulge out of his skull.)

Guy: “WHAT? YOU MEAN I’M GONNA BE STUCK HERE WITH [SLUR]S ALL WEEKEND?! THAT’S F****** SICK! THAT GUY SET ME UP!”

(He bolted outside. My friend later saw him yelling into his phone at someone about how they had “set him up.” My friend and her buddies had a good laugh about it. Can’t imagine that guy made too many friends that weekend.)

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Unfiltered Story #101517

, , , | Unfiltered | December 8, 2017

Get comfy cause this is a long one. To get things started I work in the customer service department of a furniture and electronics/appliance store. We had a customer who on one bill had one single accent chair, a single round end table, and a single square end table. As it would seem she wanted 2 of the square end tables, so they phoned in upon the delivery to let us know they received the wrong end table. They brought it back in still fully packaged and we refunded them for it. Even though it was bigger it was less expensive then the square one they wanted. Her son brought it in and we refunded the money. The next day she came in and I was on the phone with a manufacturer. A front office attendant (who does not deal with customer service issues) brings me the information. I recognize it immediately and take the information and get her to send the customer over. She is an elderly woman of about 60. We had a trainee who was witnessing this. Bear in mind I shortened this as much as possible. Our story begins:

me to trainee: get (the supervisor) like right now.

I am on the phone with a manufacturer at this point, and can not get off as I will lose my long hold position. She gets her and our supervisor comes to talk to the customer. The trainee is not able to handle something like this herself yet.

supervisor: Hi! How can help you?

customer: Yes, I was not fully refunded. I was supposed to be refunded $299 and was only refunded $150.

supervisor: Ok, let me get your information open.

she proceeds to get her info and open her account in the system:

customer: see? here, it was $299 and it says her I was only refunded $150.

after looking at pictures of the products on our site to get a description, my supervisor starts asking questions.

supervisor: was it the round end table or the square end table you returned?

customer: both a round and a square

supervisor: I only see a return for a round one here. do you still have the
square one in your home?

customer: yes but I still need to be refunded for the square one.

at this point my supervisor is very confused and sees I was working on this. They exchange for quite some time until I, now off the phone, step in. At this point she thinks the accent chair on the bill, which happens to be the same price as the square end table, is the second square end table that was
never ordered. (still following me?)

me: Ok, ok, let’s start from the beginning. On the original bill we have one single accent chair, one single square end table, and one single round end table. right?

customer: yes.

me: And it was determined the round one was wrong so it was brought back. right?

customer: yes and I was only refunded $150. I was supposed to get back $299

she then points on her bill of sale at the price for the one she KEPT and STILL HAS. Omitting 15 minutes of argument over which was which, I finally drilled it through.

customer: ok well why wasn’t I refunded for the square one too?

me: because you still have it in your home.

customer: no I don’t I never received it! It’s still sitting on your display floor!

she thinks the display model was the one she was supposed to get, apparently.

me: do you have a square end table in your home?

customer: yes!

me: and you want to return it?

customer: no! I want to be refunded for the one I didn’t get!

at this point it dawns on me that she wanted 2 of them. I offer to make a sale for it, to which she declines saying she switched sofas and has no room for it. She continued demanding to be refunded for the second end table which was never ordered while pointing at the ACCENT CHAIR on her bill of sale and asking why her end table is still on the showroom floor and she never got it in her delivery, I continually try to explain. She doesn’t ever end up understanding what happened. She eventually gives up and packs her papers into her purse.

customer: well, I guess I’m never shopping here again.

she then storms out in a huff. I turn around and on my way back to my desk roll my eyes toward my supervisor, she just shakes her head and thanks me for handling it.

In short, she bought 2 end tables. One of them was wrong, and we returned it and refunded her. She thought that:
a) thought she was refunded for the wrong end table
b) thought she was supposed to get 2 of the correct one and she got one wrong as an extra by mistake
c) she was supposed to get refunded for the non-existent second one
d) she was going to get the display model right off our floor

I have dealt with a million situations exactly like this since starting at this store 6 months ago, they are very simple and easily fixed. I guess it just takes the wrong customer to make it complicated beyond recognition!